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Commvault

Commvault provides award-winning, intelligent data solutions and information management services that deliver backup and recovery for businesses and organizatio

AI & Support Automation Intern

Location

Virginia

Posted

71 days ago

Salary

$39.5K - $118.6K / year

Seniority

Entry Level

High SchoolEnglish

Job Description

AI & Support Automation Intern

Commvault

• Chatbots: Implement chatbots on websites or messaging platforms to handle common inquiries 24/7, answer FAQs, guide users, and escalate issues when necessary • Email Automation: Set up auto-responses for common questions and create templates for frequent issues to speed up response times • Ticketing Systems: Utilize a ticketing system that automatically categorizes and prioritizes incoming support requests, ensuring urgent issues are addressed promptly • Knowledge Base: Develop a comprehensive knowledge base or FAQ section to empower customers to find answers independently and reduce incoming requests • Workflow Automation: Implement tools to route tickets to appropriate support agents based on predefined criteria for efficient handling • Follow-Up Reminders: Set automated follow-up reminders for unresolved tickets to ensure timely responses and maintain customer engagement • Analytics and Reporting: Use analytics tools to track support performance metrics, identify areas for improvement, and automate reporting processes

Job Requirements

  • Scripting, API integration, and LLM workflow automation experience preferred
  • Strong communication skills
  • Customer-focused mindset
  • Ability to multitask and prioritize
  • Familiarity with CRM software is a plus

Benefits

  • We care. Our team isn’t just colleagues; they’re a community that supports and inspires each other every day
  • Real work. Real impact. Forget busywork—our interns tackle meaningful projects that make a difference. You’ll leave with skills, confidence, and experience that set you apart
  • Connections that count. Our program opens doors to different business functions, giving you the chance to collaborate, network, and build relationships that last well beyond your internship

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