• Build, Lead, and Scale a High-Performing AI Advisor Team • Be a Player/Coach: Strategic Field Engagement to Win Big Deals • Build a Repeatable Value-Selling Motion (with Deal Reviews as the Coaching Engine) • Run Autonomous Enablement Programs (Sales Excellence at Scale) • Drive Product-Market Fit via Tight Feedback Loops Across the Org

• Chatbots: Implement chatbots on websites or messaging platforms to handle common inquiries 24/7, answer FAQs, guide users, and escalate issues when necessary • Email Automation: Set up auto-responses for common questions and create templates for frequent issues to speed up response times • Ticketing Systems: Utilize a ticketing system that automatically categorizes and prioritizes incoming support requests, ensuring urgent issues are addressed promptly • Knowledge Base: Develop a comprehensive knowledge base or FAQ section to empower customers to find answers independently and reduce incoming requests • Workflow Automation: Implement tools to route tickets to appropriate support agents based on predefined criteria for efficient handling • Follow-Up Reminders: Set automated follow-up reminders for unresolved tickets to ensure timely responses and maintain customer engagement • Analytics and Reporting: Use analytics tools to track support performance metrics, identify areas for improvement, and automate reporting processes

Role Description Buscamos un crack en IA que use herramientas con IA todos los días para resolver problemas reales, mejorar productividad y calidad, y ejecutar procesos operativos con disciplina. Este rol no es “teórico”: necesitamos alguien que demuestre resultados con IA, documente bien, tome decisiones y dé seguimiento con excelente servicio al cliente. Qué harás (Responsabilidades) - Resolver tareas operativas usando IA aplicada (no solo chat): análisis de información, extracción y limpieza de datos, redacción y estandarización, detección de errores, generación de reportes, creación de checklists y procedimientos. - Usar herramientas con IA para automatizar y acelerar trabajo (ejemplos): ChatGPT / GPTs, Claude, hojas de cálculo, plantillas, flujos, extensiones, asistentes, etc. - Convertir solicitudes ambiguas en acciones claras: definir qué falta, pedir datos correctos, decidir siguiente paso y documentarlo. - Garantizar calidad y trazabilidad: registrar solicitudes en ticket/tarea antes de ejecutar, dejar evidencia y cerrar correctamente. - Atención al cliente: comunicación cordial y profesional, seguimiento, minutas/evidencias cuando aplique. - Mejorar procesos continuamente: proponer mejoras (plantillas, prompts, checklists) para reducir errores y tiempo. Qualifications - IA en el día a día: usas IA para trabajar, no solo “para probar”. - Demostrable: puedes mostrar ejemplos reales (sin datos sensibles) de cómo resolviste con IA: prompts, flujos, tablas, outputs, antes/después. - Dominio de herramientas: Excel/Sheets (filtros, tablas, limpieza), herramientas web, gestión de tickets/tareas (ideal Zoho). - Control de calidad: validas resultados de IA con método (no confías ciegamente). - Criterio y decisiones: priorizas, detectas riesgos, escalas cuando toca. - Procesos: sigues pasos, documentas, dejas evidencia; cero improvisación. Requirements - Herramientas Indispensables: ChatGPT, GPTs, Claude Code, Desarrollo en APIs (API Development), Linux. Benefits - Modalidad: Remoto (El Salvador, Guatemala, Mexico). - Estación fija de trabajo, equipo con cámara e internet estable. - Plaza exclusiva: Esta posición requiere dedicación exclusiva. Al aplicar, usted confirma que no trabajará simultáneamente en otro empleo o proyecto (freelance/contrato/tiempo parcial) durante la relación con Adstter. Si usted no puede cumplir exclusividad, por favor no continúe con la aplicación.

Role Description This is a remote position. This is not a typical project manager role. You will be the single point of accountability for delivery across all active projects at RaftLabs. You will sit above our project managers, not beside them. Your job is to make sure every project is running on track, every client is informed and happy, and every manager is doing what they are supposed to do. When they are not, you escalate, course-correct, or take charge. Think of it this way: 15 projects are running in parallel. Five managers own them. You own all five managers. What You'll Own - Delivery Oversight - Maintain a real-time pulse on every active project: timelines, risks, blockers, and progress. - Ensure no delivery slips are without early visibility and a mitigation plan in place. - Identify projects that are off-track before the client notices. - Manager Accountability - Ensure every project manager is following their defined SOP consistently and not just occasionally. - Run regular check-ins with PMs and hold them accountable to their commitments. - Act as the escalation layer between PMs and leadership. - Client Health - Make sure every client is receiving regular, structured updates. - Ensure meeting minutes are documented after every client call. - Run or oversee periodic temperature checks to catch dissatisfaction early. - Step in on client communication directly when a situation needs a senior hand. - Estimation & Billing Hygiene - Review and challenge estimates before they go out; spot underestimation, over-commitment, or scope creep before it becomes a problem. - Ensure all hours are being logged accurately and on time. - Make sure that work being done is being billed correctly with no value leakage. - Process Compliance - Ensure the RaftLabs Manager OS (our internal operating system for delivery) is being followed across all projects. - Identify gaps in how managers are operating and close them through coaching, escalation, or process improvement. Qualifications - 3 to 5 years of experience managing software delivery at a services or agency company. - Has managed multiple projects simultaneously across different domains and client types. - Has directly managed or overseen project managers or team leads, not just developers. - Solid familiarity with the software development lifecycle (Agile, sprints, releases), well enough to challenge estimates and spot risk. - Prior experience specifically at a tech services or custom software development company. - Has worked in fast-moving, multi-client environments where context switching is the norm. Skills & Traits - Exceptional at context switching: you can move from a billing conversation to a technical estimate review to a client escalation in the same afternoon. - Strong communicator, written and verbal, especially in a sync and remote environment. - Detail-oriented without being a bottleneck; you track everything but do not slow things down. - Comfortable challenging estimates, pushing back on over-commitment, and having hard conversations when deliveries are at risk. - Ownership mindset: You do not wait for problems to come to you; you find them first. - Remote-Ready: Has worked in a fully remote setup and knows how to build accountability and visibility without micromanaging. - Disciplined about documentation, sync updates, and structured communication. What Success Looks Like at 90 Days - You know every active project, its status, its risks, and its client relationship health without needing to ask the founder. - Every PM is being held to their SOP consistently. - No delivery surprise goes unreported for more than 24 hours. - The founders have stopped worrying about delivery. Benefits - Direct impact: you will own a function that directly shapes how the company grows and retains clients. - High trust, high autonomy: we give ownership to people who have earned it. - A team that has built real products for real clients across healthcare, fin-tech, retail, hospitality, and more. - Remote-first culture with strong sync communication practices. - A company actively moving toward an AI-native model: you will be building the delivery function of tomorrow's agency, not yesterday's.