• Perform end-to-end testing of native iOS, Android, and Desktop applications. • Validate complex client-server interactions, including data synchronization and offline modes. • Conduct deep-dive debugging using Charles Proxy, Xcode, Android Studio, and Linux CLI. • Analyze backend logs (Kibana, Grafana) to investigate distributed system issues. • Maintain and extend the existing automation framework using Ruby and RSpec. • Collaborate closely with US-based product teams and local developers in an Agile environment.

• Perform end-to-end testing of native iOS, Android, and Desktop applications. • Validate complex client-server interactions, including data synchronization and offline modes. • Conduct deep-dive debugging using Charles Proxy, Xcode, Android Studio, and Linux CLI. • Analyze backend logs (Kibana, Grafana) to investigate distributed system issues. • Maintain and extend the existing automation framework using Ruby and RSpec. • Collaborate closely with US-based product teams and local developers in an Agile environment.

• Perform end-to-end testing of native iOS, Android, and Desktop applications. • Validate complex client-server interactions, including data synchronization and offline modes. • Conduct deep-dive debugging using Charles Proxy, Xcode, Android Studio, and Linux CLI. • Analyze backend logs (Kibana, Grafana) to investigate distributed system issues. • Maintain and extend the existing automation framework using Ruby and RSpec. • Collaborate closely with US-based product teams and local developers in an Agile environment.

• Own and evolve Brightside's enterprise-wide compliance and quality assurance program, including policies, procedures, governance structures, and training. • Serve as the company's subject matter expert on telehealth compliance and oversee our TJC-compliant telehealth program end to end. • Design and lead a comprehensive QA program covering audits, monitoring, and performance tracking across clinical and non-clinical member experience. • Partner with Clinical Leadership to translate quality strategy into scalable workflows, measurable KPIs, and continuous improvement initiatives. • Own audit strategy and readiness across internal reviews, regulatory inquiries, payer audits, client requests and lead responses when they arise. • Drive corrective action plans from root cause through resolution and proactively monitor regulatory changes to keep policies and controls current. • Chair the Quality and Compliance Committee, ensuring effective governance, visibility into key risks, and clear escalation pathways. • Partner with Clinical, Operations, Finance, Product, Legal, and Technology teams to embed compliance and quality standards into workflows and systems. • Lead organization-wide compliance and quality training to build a culture of safety and accountability. • Oversee identification, investigation, and resolution of patient safety events, ensuring appropriate documentation, escalation, and follow-through. • Provide compliance and quality guidance on new programs, products, and market expansion as the business grows. • Maintain visibility into quality performance and trends for leadership and governance bodies.