Role Description We are looking for a proactive and service-oriented IT Support Specialist to join our growing IT team. In this role, you will be the first point of contact for employees experiencing technical issues, ensuring they receive timely, professional, and effective support. You will play a key role in maintaining a smooth day-to-day technology experience across the organization, supporting end users across a range of devices, systems, and collaboration tools. This position is ideal for someone early in their IT career who enjoys solving problems, helping others, and building strong technical foundations. What you’ll do - Provide first-line technical support for hardware, software, and access-related issues. - Troubleshoot and resolve issues related to Windows 11, Microsoft 365, Entra ID, and Intune. - Support laptops, monitors, docking stations, and other end-user hardware (primarily Dell devices). - Manage user account creation, access changes, and deactivations in Entra ID and Microsoft 365. - Maintain accurate IT asset records and support equipment lifecycle management. - Assist with VPN connectivity and general network-related user issues. - Monitor cybersecurity alerts and escalate incidents in line with established procedures. - Document support tickets, resolutions, and processes clearly and consistently. - Contribute to improving internal support documentation and knowledge base resources. - Support broader IT initiatives, projects, and duties as needed. Qualifications - 1-3 years' experience in an IT support, service desk, or help desk role. - Experience with supporting Windows 11 and Microsoft 365 environments. - Experience with Dell hardware, such as laptops, monitors, and docking stations. - General knowledge of TCP/IP networks, LAN technologies, and VPN. - Basic understanding of cybersecurity concepts. - Strong customer service mindset with the ability to communicate clearly and professionally. - Detail-oriented, organized, and able to manage multiple requests effectively. - Advanced English communication skills, both written and verbal. Benefits - Fully remote work environment. - Collaborative culture – and key tools enabling it. - Health, Dental & Vision benefits. - RRSP Matching. - Employee Assistance Program (EAP). - Career Development & Progression opportunities. - Paid Vacation and Sick days. - Flex Fridays in Summer, Week off between Christmas and New Years. - No Internal Meetings Fridays. Compensation for this role is expected to fall within the range of $50,000–$65,000 annually. The final offer will reflect each candidate’s experience, skills, and internal equity. AI Usage We use technology to make hiring smarter, faster, and more personal, never less human. Artificial intelligence (AI) tools help us manage applications efficiently and highlight qualifications that align with each role, allowing our recruiters to focus more on meaningful conversations with candidates. AI does not make hiring decisions at Agility. Every decision is made by people, our hiring managers and recruitment professionals, who are trained to apply sound judgment and equitable practices at every stage. We believe technology exists to amplify human insight, not replace it. That belief shapes how we build relationships, tell stories, and grow our teams. At Agility, we strive every day to build a more inclusive work environment and introduce tools that enable it. We strongly encourage applications from all people regardless of race, religion, gender, age, disability status, or sexual orientation. Even if you find yourself not checking all the boxes of our listed requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and other potential role matches open now or in the future. If, at any stage of the application process, you require accommodation owing to disability or a medical need, please let us know at careers@agilitypr.com for us to make appropriate arrangements. Thank you for your time in reviewing this opportunity, and we hope to hear from you should you find this the right fit!

• Serve as the primary point of contact for department champions across Omada, working with them to understand their day-to-day workflows and identify where AI-assisted automation creates real leverage. • Drive AI adoption across the company by deploying tool bundles that are actually useful, making sure integrations fit how teams work rather than asking teams to adapt to what's technically convenient. • Run a continuous feedback loop: gather usage signals and qualitative input from champions, identify what's working and what's falling flat, and iterate accordingly. • Build lightweight documentation, reference examples, and enablement materials that help non-technical stakeholders understand what's possible and how to request new capabilities. • Represent the needs of end users and champions when making integration decisions; you are their voice in the build process. • Integrate SaaS and internal applications with Omada's MCP ecosystem by building and configuring MCP servers, adding tools, and handling authentication patterns including OAuth and webhooks. • Write skills that expose the right actions and data to AI agents in a clear, composable way. • Compose skills and tools into role-appropriate bundles, scoped to what each team and function actually needs, not everything at once. • Deploy tool bundles to ABAC groups, managing access so the right people get the right capabilities without overprovisioning. • Partner with the Senior IT Engineers, Automation on integrations that span MCP and workflow automation, ensuring handoffs and shared patterns are consistent. • Participate in design reviews for new MCP integrations to catch potential issues early and keep the ecosystem coherent. • Teach and mentor IT team members as you go. Be the SMEs that help us understand and internalize this tech. • Build MCP servers and skills that follow least-privilege principles from day one, scoping access to what an integration actually needs, and nothing more. • Contribute to Omada's standards and policies for MCP server onboarding, skill review, and access governance, as a practitioner who cares about getting it right, not as a compliance gatekeeper. • Ensure integrations handle data appropriately given Omada's health data environment. Understand what data flows where, flag concerns early, and work with Security and Compliance when review is warranted. • Maintain audit-friendly integration configurations so that security and compliance teams have the visibility they need without heroic effort on their part. • Collaborate with Security on risk assessment for high-sensitivity integrations, and translate security requirements into practical implementation decisions. • Maintain a working knowledge of the MCP control plane configuration and capabilities so you can ship integrations efficiently and troubleshoot confidently. • Identify gaps in the current integration library and propose a prioritized roadmap for new MCP servers and skills, informed by champion feedback and team-level demand. • Contribute to reusable patterns, shared templates, and internal documentation that raise the quality bar for everyone building on the platform. • Stay current on the MCP ecosystem, agentic frameworks, and adjacent tooling. Bring relevant innovations back to the team.

TITLE: Helpdesk Coordinator ABOUT THE COMPANY: American Expediting provides on-demand transportation services for healthcare and mission-critical industries. Our people are smart, creative problem-solvers dedicated to crafting custom transportation solutions. Our reputation for excellence is hard-earned, with on-time delivery performance for on-demand and scheduled, time-critical shipments. Our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers. POSITION SUMMARY: The Helpdesk Coordinator provides frontline IT support while coordinating system access, equipment management, and helpdesk operations across the organization. This entry-level (L1) role is ideal for someone early in their IT career who enjoys solving problems, supporting users, and learning enterprise systems in a fast-paced operational environment. This position plays a critical role in maintaining business continuity by prioritizing incoming support requests based on operational disruption and organizational impact. The Helpdesk Coordinator ensures timely ticket resolution, accurate system access management for employees, and effective coordination of IT equipment and services across the company. REPORTS TO: Chief Information Officer RESPONSIBILITIES: Helpdesk Support & Ticket Management - Provide Level 1 remote technical support for Windows systems, business applications, and basic connectivity issues - Manage helpdesk tickets from intake through resolution using ticketing platforms - Prioritize incoming tickets based on level of operational disruption, business impact, and request volume - Document troubleshooting steps, resolutions, and user communications clearly within the ticketing system - Escalate complex or recurring issues to appropriate technical resources - Maintain consistent communication with users regarding ticket status and resolution timelines User Access Management (Onboarding & Offboarding) - Coordinate new hire system setup, including account provisioning and access configuration - Manage employee onboarding and termination workflows to ensure secure and timely access changes - Provision and deactivate accounts across business platforms including Microsoft 365, internal operational systems, and third-party applications - Support password resets, multi-factor authentication (MFA), and user permission updates - Partner with HR and leadership teams to ensure accurate and compliant access management processes Equipment & Asset Management - Coordinate IT equipment setup, deployment, and recovery for new hires and terminated employees - Maintain inventory tracking for laptops, peripherals, and related technology assets - Prepare devices with required software, configurations, and security settings - Coordinate shipping, returns, and replacement equipment logistics for remote employees - Maintain accurate asset records and lifecycle documentation Systems & Application Support - Provide user support across internal and operational platforms including: - Freshdesk - Dispatch Science - Extensive WMS - Microsoft Dynamics - Microsoft Outlook - Microsoft Teams - Microsoft 365 applications - Assist users with navigation, access issues, and basic functionality questions - Support system adoption and promote standardized usage practices IT Operations & Automation Support - Assist with IT operational tasks and technology rollouts - Support workflow automation initiatives using tools such as Power Automate - Assist with reporting and dashboard updates within Power BI - Coordinate system updates, upgrades, and maintenance activities - Support vendor coordination and service requests as needed Process Improvement & Documentation - Maintain and update helpdesk knowledge base articles and internal documentation - Identify recurring issues and recommend process or technology improvements - Support development of standardized IT procedures and workflows - Contribute to continuous improvement of helpdesk efficiency and service delivery MINIMUM QUALIFICATIONS: - 1–2 years of experience in IT support, helpdesk, or related technical role - Basic knowledge of Windows operating systems and Microsoft 365 applications - Experience working with or exposure to ticketing systems - Strong organizational and time-management skills - Excellent communication and customer service abilities in a remote support environment - Ability to manage multiple priorities and follow tasks through to completion - Demonstrated willingness to learn new technologies and grow within IT support Preferred Qualifications - Experience using Freshdesk or similar helpdesk platforms - Exposure to Dispatch Science, Extensive, Microsoft Dynamics, or comparable operational systems - Familiarity with Power Automate or workflow automation tools - Exposure to Power BI reporting or data visualization tools - Experience supporting remote or distributed workforces KNOWLEDGE, SKILLS & ABILITIES: - Strong problem-solving mindset with attention to detail - Ability to prioritize work based on business impact and urgency - Organized and process-oriented approach to task management - Strong documentation and follow-through habits - Collaborative mindset with cross-functional teams - Ability to communicate technical concepts clearly to non-technical users American Expediting is an equal opportunity employer. In accordance with applicable law, American Expediting prohibits discrimination based on any legally recognized basis, including but not limited to race, color, religion, creed, gender, sex, gender identity, sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other basis protected by federal, state or local laws. American Expediting’s commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, vendors, and customers. This role could be based in the US or in Ottawa, Ontario. The compensations range is $40,000 CAD - $42,000 CAD (depending on experience). This is a current vacancy. No Canadian experience required. Automated tools may be used for notetaking, but not in application screening. Candidates must be legally eligible to work in Canada.

Job Description The Regional Information Technology (IT) Administrator will be responsible for managing and maintaining endpoint devices, ensuring their security, performance, and reliability. This role involves deploying, configuring, and troubleshooting endpoint solutions, as well as implementing policies and procedures to optimize endpoint management. This role supports one or more schools (virtual or hybrid) in one or more geographic regions and serves as the primary contact for technology services being provided to the schoolsESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions - Manage all aspects of schools’ network infrastructure, (servers, switches, firewalls, storage, etc.) to ensure devices remain current, supported, and performing to meet the demands of the schools. Includes proactive tracking, planning and purchasing, installing, deploying, updating, repairing, etc. - Manage vendor relationships for outsourced systems and services, e.g., security, remote backups, VOIP phone services, internet service providers, etc. - Perform software and hardware installation for both onsite employees and remote school staff. - Maintain asset control for all school and corporate assets in the field, including managing lifecycle replacements of all IT assets, including certified destruction. - Use a centralized inventory management system, responsible for maintaining an up-to-date, auditable inventory of all technology assets for assigned schools. - Partner with school management and Stride finance to establish annual budgets and control technology costs. - Complete all tickets escalated from the Stride IT Service Desk. - Provide 24/7/365 on-call support when warranted. - Perform troubleshooting and problem analysis for the purpose of diagnosing, repairing and/or replacing equipment. - Report and escalate system issues to the Manager, Regional Technology as appropriate. - Proactively identify recurring technology issues for further address by management. - Travel onsite when required Supervisory Responsibilities: This position has no formal supervisory responsibilities. REQUIRED QUALIFICATIONS: - Three (3) years of relevant experience - Experience with Microsoft 365 Admin Center, Intune, and Entra ID - Experience with Microsoft Windows 11 OS - Understanding and proficiency in computer networking - Understanding of and proficiency in computer hardware and software - Ability to work independently and with minimal supervision - Ability to travel approximately 20% of the time - Ability to support business productivity tools such as Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.) - Intermediate, practical ability to support end user use of business productivity tools such as Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.). - Proficiency in ability to support website navigation - Ability to clear background check Certificates and Licenses: None required. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - This is a home-based position. Applicants must reside in the state of Ohio The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. We anticipate the salary range to be $53,944.50 to $72,000. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.