NMI - Network Merchants, LLC

Information Security Engineer We are seeking an Information Security Engineer to help drive enterprise-level information security initiatives and embed information security across our operations. In this role, you will design, implement, and maintain robust security infrastructure and controls to protect the organization's computer networks, systems, and data from cyber threats. You will build and manage security tools, conduct vulnerability assessments, and respond to security incidents. You will also advise the business on cyber security matters. This is primarily a remote position, with occasional in-person responsibilities held at our Bristol, UK office. The ideal candidate is an experienced security specialist who: - Blends technical skills with business awareness - Comfortable working across multiple areas of security and excited to learn more - Has some familiarity with compliance (PCI, GDPR) and protection (NIST and ISO 27001) frameworks - Partners cross-functionally to drive security, automation, and continuous improvement - Communicates effectively across technical and non-technical stakeholders - Evangelizes a proactive security culture organization-wide Key responsibilities: System Design & Implementation: - Design and deploy secure, scalable and reliable security tools Monitoring & Threat Detection: - Monitor systems for security incidents - Analyze and troubleshoot alerts - Tune alerting systems Incident Response: - Respond to security incidents - Conduct investigations and coordinate cross-functional response - Identify vulnerabilities and/or gaps in security posture - Coordinate and track remediation of any issues identified Vulnerability Management: - Perform regular vulnerability assessments - Identify and remediate weaknesses - Implement and maintain controls aligned with internal standards Penetration Testing: - Coordinate the company’s penetration tests with internal and external stakeholders - Identify, surface, and track issues with the relevant system owners Automation & Scripting: - Develop scripts to automate security tasks and improve efficiency - Identify processes where automation can be leveraged to create efficiencies Security Awareness & Training: - Educate internal teams on security responsibilities, procedures, and controls - Help select appropriate security training modules - Track completion of training requirements Cross-Functional Collaboration & Enablement: - Contribute to creation and updates of security policies and procedures - Engage with stakeholders across Engineering, Product, Legal, and HR to support security initiatives - Support vendor risk and third-party security assessment activities As well as being a part of something exciting everyday, you will also receive the following benefits: - Annual bonus scheme dependent on individual and company performance - Annual salary of £50,000 - £60,000 - 25 days holiday each year (+ bank holidays + 1 day after each year of service with up to a max. of 30 days) - Workplace pension scheme - Private medical insurance (upon 30 days of employment) - 7 hours per day, 35 hours per week - A remote first culture - Great work-life balance with our Flexi-time policy - Family Friendly policies (Enhanced Maternity and Paternity Pay and Shared Parental Leave). - A chance to develop with an allocated company training budget - Bike2Work Scheme - Lifeworks, an Employee Assistance Programme which offers wellbeing, family and financial support services, such as assessments, resources and even 1:1 counselling sessions. It also offers interesting perks such as discounts on gyms, restaurants, high street retailers and cinema tickets - A strong commitment to employee wellbeing including mental health first aiders - Employee referral scheme with generous financial reward - Bonusly colleague reward scheme #LI-Remote Salary range, depending on experience: £50,000—£60,000 GBP

Product Data Analyst The Product Data Analyst is responsible for leading the collection, analysis, and interpretation of data to drive product strategy and execution. This role will work closely with product managers, engineers, sales, and support to ensure that data-driven decisions are made throughout the product lifecycle. You will build the framework that provides data and insights to empower our internal product teams that make data driven decisions that grow the business. If you are a highly motivated, curious, and data-driven individual with a passion for data-driven insights and product development, we encourage you to apply for this exciting opportunity. You will: - Responsible for leading the collection, analysis, and interpretation of data to drive product strategy, adoption and execution for the payment gateway. - Create and own data roadmaps to increase product performance transparency for product stakeholders. - Manage data analytics dashboards to track KPIs and deliver clear, actionable insights to product managers. - Monitor data accuracy, and support proactive investigation. - Support ad-hoc reporting framework where product managers can gather and analyze relevant data including customer/CAM surveys, product usage statistics, and market research. - Conduct opportunity sizing analyses, develop forecasting models, and present data-driven insights to influence strategic decision-making. - Collaborate with Engineering and Data Insights to design, build and document an analytics framework for product experimentation, A/B testing and advanced modeling to support long-term product performance. - Analyze large transaction datasets to uncover trends & opportunities across channels and payment methods (card, ACH, P2P). - Help product managers define, track, review, and respond to relevant KPI metrics by establishing monthly, quarterly and yearly cadence of facilitated exploration and analysis. - Respond to performance inquiries from partners, support, engineering, support and product -communicate breakages and help drive resolution. - Monitor transaction data integrity throughout the lifecycle, investigating incidents and anomalies. - Work with product engineering to define how and what data points to collect from products. Partner across value streams to validate accuracy of financial data and drive - Clearly communicate data-driven findings to stakeholders on a monthly, quarterly and yearly cadence. Establish and inspect quarterly OKR’s to measure efficacy of growth initiatives. - Contribute to data discipline across product by promoting an analytical approach, leveraging data-led experimentation for data-informed execution. - Identify inefficient operational processes and automate to reduce manual requirements. - Partner across teams to ensure financial reporting accuracy. Facilitate ledger and ACH reconciliation by identifying discrepancies, and optimizing settlement processes both internally and with partners. - Stay up-to-date on data science and contribute to the data analytics guild across NMI. You may be a fit for this role if you have: - Bachelor’s degree in a related field and/or 3+ years experience in a technical financial services role involving data analysis and interpretation. - Passion for data-driven decision making and drive to dig into our data, spot trends & anomalies. - Strong analytical skills with attention to detail for investigation and identification of issues within complex financial systems. - Track record of proactive issue-response and initiative progression including activation across value streams. - Strong written communication, verbal communication, and business acumen for effectively collaborating across technical and non-technical stakeholder groups. - Independent work ethic and ability to thrive in a fast-paced, agile product environment. - Experience documenting SOPs detailing data ingestion, processing, and reporting for constructed frameworks and ancillary tools. - Interest in data science and establishing data discipline across product teams. - Excellence in conceptual thinking and analytical problem solving. - Proficiency with data visualization tools (Tableau, PowerBI) and Excel/GoogleSheets. - Experience building data pipelines (ELT) ...via Fivetran, BigQuery and dbt or similar tooling. Benefits - Competitive compensation - Flex PTO Policy - Health, Dental and Vision Insurance - Life, ADD, Short-term and Long-term Disability insurance - 401k matching up to 4% after two months of service - Flexible Spending Account - 13 Paid Holidays - Bonusly colleague reward - Employee referral program - Paid Parental Leave #LI-Remote Salary range, depending on experience: $90,000—$120,000 USD

Bilingual Support Specialist Under the direction of the Operations Services Manager, the Bilingual Support Specialist will manage first-level incoming requests from Merchants, and Integrated Software Vendors needing customer/technical assistance with terminals, NMI payment applications, and monthly statements/deposit reconciliation. This role will include working across multiple departments in order to achieve and provide class A service to our merchants and/or partners. Strong focus on the overall merchant experience. Bi-lingual English/Spanish is required for this position. We support our clients with their accounts and processing services through email and inbound phone calls. The department documents all technical and customer support inquiries and issues for tracking purposes. Essential Functions: - Handles complex inbound and outbound requests, servicing a broader customer service base; selects and explains the best solution to solve technical support inquiries - Provides exceptional service utilizing available resources and tools - Documents every client service inquiry and issue for tracking purposes - Communicate operational concerns to clients with a clear timeline for resolution - Identify and communicate trends across the department - Maintains in-depth knowledge of all products and services to effectively address client concerns - Use problem-solving skills and work with internal and external resources to analyze data and determine the root causes of issues - Resolve complex product and service inquiries or fulfill second-level service requests, including adjustments; select corrective processing execution method or explain the best solution to resolve all client requests; escalate as appropriate - Meets performance expectations by achieving established goals and objectives such as quality and productivity measures - Conduct basic training on products and services as needed for incoming peers - Contributes to team effort by growing as a lead for complex client service inquiries and departmental objectives Knowledge, Skills, and Abilities: - Proficient understanding of the credit card and payment solutions industries a plus - Impeccable communication skills necessary, both verbal and written - Adhere to both written and verbal processes - Ability to work in an evolving environment - Ability to articulate technical information to non-technical clients - Ability to learn quickly - Creative problem-solving skills - Extremely organized - Ability to multi-task - Computer and Internet literate “Tech savvy” - Ability to adhere to attendance policy Qualifications: - High School Diploma or equivalent - College experience preferred - 4+ Year(s) Customer Service-related Experience - 2+ Year(s) Call Center Service-related Experience What we offer: - $20-25/hr - A remote first culture - Annual bonus scheme (dependent on company + individual performance) - Flex PTO - Health, Dental and Vision Insurance - 13 Paid Holidays - Company volunteer days - Salary $41,000—$52,000 USD