Job Purpose The Cloud Specialist assists in the support, and administration of the software components of the Tungsten Automation IT Cloud technology stack. Engineers are expected to provide first-class system operation and support of the Tungsten Automation IT cloud enterprise. They must demonstrate technical maturity and be able to professionally communicate with team members, management, other department personnel, third-party vendors, and partners. They must work effectively in a team environment. Successful candidates must demonstrate the ability to apply technology to support the needs of the organization. Key Responsibilities Specific responsibilities include, but are not limited to, the following: - Installs, integrates, and maintains the security system and supports new and existing multi-tenant corporate cloud systems related to Azure, AWS and O365. - Installs, integrates, and maintains the telecoms and call center systems: Amazon Connect, Session Border Controllers, Avaya, Salesforce Service Cloud Voice, MS Teams Voice. - Designs, plans, and manages deployment of new and multi-specialty technologies - Plans, designs, and implements Active Directory configuration changes - Monitors and administers appropriate systems to ensure systems and services availability and peak performance, and modifications to existing environments are effective and efficient - Manage, configure, and optimize core M365 services including SharePoint Online, Teams, and OneDrive. - Oversee tenant‑wide settings, policies, and service configurations to ensure stability and performance of our M365 tools. - Administer identity and access/permissions management for our M365 tools, including conditional access and role‑based access controls. - Implement and maintain security controls such as Data Loss Prevention (DLP), retention policies, sensitivity labels, and threat protection. - Monitor and respond to security alerts, audit logs and compliance center notifications. - Develop and enforce governance standards for Teams, SharePoint, and collaboration tools. - Support and troubleshoot daily M365 related user issues through incoming tickets in our Helpdesk system (Zoho). - Lead advanced troubleshooting for complex M365 issues across services and integrated systems. - Own and drive daily troubleshooting activities and engage with MS customer/application support teams on various topics via tickets as necessary. - Documents all systems procedures, systems practices, job responsibility and job processes - Decision Making- Selects from multiple procedures and methods to accomplish tasks. - Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases. - Manage operating systems and end user software. - Manage user accounts, permissions, and access rights within Azure Active Directory and On-premises Active Directory. - Manage communications, including, e-mail, IM, Teams calling, etc. - Analyze system, server, and application performance. - Create and maintain diagrams, knowledge articles, and other documentation as it relates to systems configuration. - Create shell scripts as required for automation and to expedite any process. - Check service desk database for entries on enterprise applications or server resource issues; prioritize and respond to help desk tickets as appropriate. - Provide follow up services to ensure satisfaction and resolve issues. - Provide advice and recommendations to management on processes and techniques required for improved work operations. - Serve as an escalation point for Business Stakeholders. - Ensure high availability and reliability through proactive monitoring and maintenance. - Own and drive continuous data cleanup activities to ensure appropriate storage capacity availability in SharePoint Online. - Plan and execute migrations (e.g., SharePoint, file shares, identity systems) to Microsoft 365. - Drive modernization initiatives such as automation, cloud adoption, and Zero Trust alignment. - Collaborate with cross‑functional teams to deliver new features, integrations, and service improvements. - Support migration, decommissioning, and shutdown activities of legacy on-premises systems. - Develop and maintain PowerShell scripts to automate administrative tasks and reporting. - Implement workflow automation where possible using Power Automate, Graph API, or other M365 tools. - Create and maintain detailed documentation for configurations, procedures, and governance policies. - Establish best practices for service usage, lifecycle management, and operational standards. - Act as a subject matter expert and advisor to IT leadership on M365 strategy and roadmap. - Support and maintain disaster recovery and backup plans for Microsoft 365 services such as SharePoint Online and OneDrive. - Provide technical guidance across the organization. - Partner with infrastructure, security, networking, and application teams to ensure cohesive system design. - Develop and customize Microsoft 365 activity reports. While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

Job Purpose The Cloud Specialist assists in the support, and administration of the software components of the Tungsten Automation IT Cloud technology stack. Engineers are expected to provide first-class system operation and support of the Tungsten Automation IT cloud enterprise. They must demonstrate technical maturity and be able to professionally communicate with team members, management, other department personnel, third-party vendors, and partners. They must work effectively in a team environment. Successful candidates must demonstrate the ability to apply technology to support the needs of the organization. Key Responsibilities Specific responsibilities include, but are not limited to, the following: - Installs, integrates, and maintains the security system and supports new and existing multi-tenant corporate cloud systems related to Azure, AWS and O365. - Installs, integrates, and maintains the telecoms and call center systems: Amazon Connect, Session Border Controllers, Avaya, Salesforce Service Cloud Voice, MS Teams Voice. - Designs, plans, and manages deployment of new and multi-specialty technologies - Plans, designs, and implements Active Directory configuration changes - Monitors and administers appropriate systems to ensure systems and services availability and peak performance, and modifications to existing environments are effective and efficient - Manage, configure, and optimize core M365 services including SharePoint Online, Teams, and OneDrive. - Oversee tenant‑wide settings, policies, and service configurations to ensure stability and performance of our M365 tools. - Administer identity and access/permissions management for our M365 tools, including conditional access and role‑based access controls. - Implement and maintain security controls such as Data Loss Prevention (DLP), retention policies, sensitivity labels, and threat protection. - Monitor and respond to security alerts, audit logs and compliance center notifications. - Develop and enforce governance standards for Teams, SharePoint, and collaboration tools. - Support and troubleshoot daily M365 related user issues through incoming tickets in our Helpdesk system (Zoho). - Lead advanced troubleshooting for complex M365 issues across services and integrated systems. - Own and drive daily troubleshooting activities and engage with MS customer/application support teams on various topics via tickets as necessary. - Documents all systems procedures, systems practices, job responsibility and job processes - Decision Making- Selects from multiple procedures and methods to accomplish tasks. - Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases. - Manage operating systems and end user software. - Manage user accounts, permissions, and access rights within Azure Active Directory and On-premises Active Directory. - Manage communications, including, e-mail, IM, Teams calling, etc. - Analyze system, server, and application performance. - Create and maintain diagrams, knowledge articles, and other documentation as it relates to systems configuration. - Create shell scripts as required for automation and to expedite any process. - Check service desk database for entries on enterprise applications or server resource issues; prioritize and respond to help desk tickets as appropriate. - Provide follow up services to ensure satisfaction and resolve issues. - Provide advice and recommendations to management on processes and techniques required for improved work operations. - Serve as an escalation point for Business Stakeholders. - Ensure high availability and reliability through proactive monitoring and maintenance. - Own and drive continuous data cleanup activities to ensure appropriate storage capacity availability in SharePoint Online. - Plan and execute migrations (e.g., SharePoint, file shares, identity systems) to Microsoft 365. - Drive modernization initiatives such as automation, cloud adoption, and Zero Trust alignment. - Collaborate with cross‑functional teams to deliver new features, integrations, and service improvements. - Support migration, decommissioning, and shutdown activities of legacy on-premises systems. - Develop and maintain PowerShell scripts to automate administrative tasks and reporting. - Implement workflow automation where possible using Power Automate, Graph API, or other M365 tools. - Create and maintain detailed documentation for configurations, procedures, and governance policies. - Establish best practices for service usage, lifecycle management, and operational standards. - Act as a subject matter expert and advisor to IT leadership on M365 strategy and roadmap. - Support and maintain disaster recovery and backup plans for Microsoft 365 services such as SharePoint Online and OneDrive. - Provide technical guidance across the organization. - Partner with infrastructure, security, networking, and application teams to ensure cohesive system design. - Develop and customize Microsoft 365 activity reports. While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

Alice is looking for an Intel Desk Team Leader to manage a team of super-talented intel analysts. Our teams help top-level companies improve their guardrails using our insights on the latest trends in T&S, exploration of various abuse areas, and new techniques adopted by threat actors. What will you do? - Lead a team of talented intel analysts (some are remote), providing support in terms of resources, guidance, and professional growth - Leading the team with creativity and critical thinking, addressing challenges as they arise - Monitoring the team’s KPIs, workload, and manpower - Ensuring a constantly updated and organized intelligence infrastructure, including the team’s internal knowledge - Organize and lead projects in terms of methodology, resources, manpower, R&Rs, and deadlines. Requirements Must have: - At least 3 years of experience managing intelligence analysts/researchers - Extensive WEBINT / OSINT / research experience (3-4 years) - Fluent English - Strong written and verbal communication skills- - Client-facing experience - Positive attitude, motivation, and ability to work in a fast-paced-multi-tasked environment - Out-of-the-box thinker, creative, friendly, and a can-do person - Report writing skills Advantage: - Strong background in scam and fraud ecosystems, including monitoring underground forums and illicit marketplaces - Familiarity with the T&S industry - Additional language About Alice Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact—whether with each other or with machines. In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection.

The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and escalated user support for the GEOMAP platform, ensuring timely resolution of technical issues and a high-quality customer support experience for Air Force users. This role supports day-to-day operations by troubleshooting user incidents, documenting resolutions, tracking service requests, and coordinating with engineering, database, testing, and production support teams to maintain system reliability and user readiness. *This position is contingent based upon contract award.* Responsibilities - Provide help desk support for GEOMAP users, including incident intake, troubleshooting, resolution, and escalation. - Respond to user issues involving application access, account support, system functionality, data workflows, and general technical questions. - Log, track, update, and resolve tickets in accordance with established service desk processes and response timelines. - Troubleshoot user-reported issues and coordinate with developers, cloud support, database, and testing teams for resolution of more complex technical problems. - Support Tier I/Tier II end-user assistance and escalate unresolved issues to higher-level technical staff as appropriate. - Document incidents, service requests, workarounds, and knowledge base articles to improve support efficiency and consistency. - Assist with user account support, permissions coordination, and onboarding/offboarding activities as required. - Support release readiness by communicating known issues, changes, and user impacts associated with new deployments or system updates. - Monitor recurring issue trends and provide feedback to leadership and technical teams on systemic problems and recommended improvements. - Deliver professional and responsive customer service while supporting mission users in a fast-paced operational environment. - Assist in maintaining user guides, FAQs, standard operating procedures, and other support documentation. - Participate in meetings, reporting, and coordination activities related to help desk operations and customer support performance. - Performs other related duties as assigned. Qualifications - Active Secret clearance required. - Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field. Relevant experience may be substituted for education where appropriate. - 3+ years of experience providing help desk, desktop support, application support, or customer technical support in an enterprise IT environment. - Experience troubleshooting user issues, documenting tickets, and resolving incidents using standard service desk tools and processes. - Experience supporting business applications, web-based systems, or cloud-hosted platforms. - Strong customer service, communication, and problem-solving skills. - Ability to diagnose technical issues, document findings clearly, and coordinate effectively across functional teams. - Experience using ticketing and collaboration tools such as Jira, ServiceNow, Confluence, or similar platforms. - Ability to manage multiple priorities and respond effectively to changing operational needs. Preferred - Experience supporting DoD customers or users in a classified or mission-focused environment. - Experience supporting geospatial or Esri-based platforms, including familiarity with ArcGIS-related user issues. - Familiarity with AWS cloud-hosted applications or modern software delivery environments. - Experience developing or maintaining knowledge base content, user training materials, or support documentation. - Understanding of escalation processes, incident tracking metrics, and help desk performance reporting. About Us Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and communities we serve. Benefits Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, paid time off, voluntary supplemental benefits, and access to an employee assistance program. The package also includes educational assistance, with tuition reimbursement. EEO Statement This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.