• Track and maintain insurance coverage for all properties, including policies, renewals, and expirations • Coordinate with insurance brokers, carriers, and internal stakeholders to ensure continuous and adequate coverage • Review insurance policies for accuracy and completeness • Request, review, and track Certificates of Insurance from tenants, vendors, and contractors • Ensure compliance with lease and contractual insurance requirements • Maintain organized and up-to-date COI records • Assist in the coordination and tracking of insurance claims • Liaise with property managers, insurance carriers, and third parties during the claims process • Maintain documentation and status updates for all open and closed claims • Ensure all insurance requirements are met across the portfolio • Support audits and provide documentation as needed • Generate reports related to insurance coverage, compliance, and claims activity • Partner with Property Management, Accounting, and Legal teams • Provide timely updates and respond to internal inquiries regarding insurance matters

• Define, develop and administer sales and marketing initiatives in designated market • Prepare annual marketing plan and budget for designated market • Build and maintain relationships with Title Agencies and Attorneys • Coordinate with Education Department implementation of seminars, webinars and lunch and learns for Agents and their customer base • Participate in industry association and networking events • Proficient in and train customers on Westcor website access • Use of Salesforce (CRM) • Remain current on industry news • Keep Agents informed on all industry news/changes

• Handle inbound and/or outbound calls with consumers seeking individual health insurance (Under‑65) • Display compassion when assisting individuals • Build customer relationships, earning their loyalty and trust • Provide objective information pertaining to coverage, annual notice of chance, pharmacy/network coverage, and drug formularies • Demonstrating sales skills • Self-motivated, able to work independently, and adhere to an assigned schedule with minimal assistance • Enjoy working in a fast-paced and, at times, hectic environment while maintaining a professional attitude • Accurately complete applications and enrollments in compliance with CMS, state, and company guidelines • Meet or exceed daily and monthly sales, quality, and productivity goals • Maintain thorough and accurate documentation in CRM and enrollment systems • Adhere to all compliance, scripting, verification, and call quality standards • Maintain professionalism, empathy, and customer-first communication at all times • Conduct needs-based consultations to recommend appropriate health and ancillary insurance products

Top 3 Reasons To Join Us - Competitive Salary - 100% Remote - Working on the latest tech for the Insurtech Market Leader About Us At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. - We are a leading global no-code insurance platform for health, life, and P&C - We’re the winner of the Insurtech of the Year in all of Asia and other awards globally - We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more - We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world - We are fully funded and backed by reputable VC funds and strategic institutional investors - We have a global presence in Asia, EMEA and the Americas - We’ve grown our annualized revenue by over 30x since January 2021 - We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world What You’ll Do We are seeking a highly experienced Health Insurance Subject Matter Expert (SME) who has lived and breathed insurance operations and is ready to help transform the industry through technology. They think in systems, challenge the status quo, and are excited to translate years of operational expertise into intelligent product features, automation logic, and scalable workflows. This person brings deep health insurance domain knowledge and the drive to change the industry. This is a hands-on, embedded role working closely with CoverGo's product and engineering teams to ensure what is built is accurate, compliant, and truly reflects how health insurance works in the real world. 1. Domain Expertise & Product Collaboration - Support the product team throughout the feature development lifecycle with deep health insurance expertise and operational insight. - Translate end-to-end health insurance processes — underwriting, policy administration, claims, renewals, billing — into clear product requirements and functional documentation. - Validate and define business rules, decision engines, and workflow logic to ensure all outputs are accurate, compliant, and usable in real-world scenarios. - Participate actively in User Acceptance Testing (UAT) to validate functionality, workflows, and business logic. 2. STP, Automation & Workflow Design - Design for maximum Straight-Through Processing (STP) across product flows — minimising manual intervention through intelligent system design. - Define automation rules, decisioning frameworks, and exception handling flows that reflect real-world insurance operations. - Ensure the product accurately reflects how the business operates, embedding efficiency and scalability directly into the system. 3. Compliance & Risk Embedded in Product - Translate regulatory and policy requirements into system logic and product features. - Conduct market and competitor research to identify feature gaps, best practices, and emerging trends in global health insurance. 4. Cross-Functional Collaboration & Enablement - Act as the bridge between Product, Engineering, and Business teams — translating business needs into product requirements into technical execution. - Contribute to product roadmap discussions and prioritisation from a health insurance perspective. - Engage with internal and external stakeholders, including clients, partners, and insurers, to gather feedback and validate product direction. - Support GTM, sales, and pre-sales efforts with deep functional expertise when needed. What We Need - 12+ years of experience in the insurance industry, with strong exposure to end-to-end insurance operations.  - At least 5 years of hands-on experience in health insurance with deep understanding of the full health insurance lifecycle, with domain expertise inside and out. - Experience across 2 or more health insurance functions: product setup, underwriting, pricing, policy administration, endorsements, billing, claims, or renewals. - Experience working cross-functionally with product, technology, and business teams in a fast-paced environment. - Hands-on, results-oriented, and passionate about translating domain knowledge into real product features. - Systems thinker with a natural ability to understand how processes connect, where automation can replace manual work, and how rules translate into logic. - Critical, analytical, forward-thinking, and innovative — able to identify gaps others miss and propose solutions, not just observations. - Strong verbal and written communication skills — able to explain complex insurance concepts to technical and non-technical audiences alike. - Demonstrated client-facing capability to handle clients and stakeholders confidently, even without formal sales experience. Nice-to-have (other advantages) - Experience with other lines of business such as life and/or P&C insurance. - Chartered Insurance Institute (CII) Certificate in Insurance or equivalent. - Technology-savvy — worked on digital transformation initiatives or has exposure to insurance systems. Insurtech experience as SME/Consultant is a strong plus. - Exposure to multiple markets or global health insurance products. Why You'll Love Working Here - Fully Remote - Flexible Leave - International Environment - Competitive renumeration package - Performance Bonus - Company activities and events - Learning and development plan - Remote work allowance CoverGo Company Video By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo’s Privacy Notice and you consent to the processing of your data as part of this application.