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Technical Support Analyst – Mid-level

Support EngineerSupport EngineerFull TimeRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

97 days ago

Salary

0

Seniority

Senior

Portuguese

Job Description

Technical Support Analyst – Mid-level

Quality Digital

• Responsible for providing user support via phone, remote access and on-site attendance, recording incidents to enable analysis and resolution of tickets and escalating them to resolver groups when necessary; • Handle tickets related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests related to services, security and products; • Provide technical support to ensure high availability and performance of client platforms, and, when necessary, advise and train users; • Perform requirements analysis, build, testing, validation (homologation) and deployment related to infrastructure; • Perform directory mapping; configure email (POP/Exchange) and Lotus Notes; set up user profiles; install VPN; and configure Active Directory and IP settings;

Job Requirements

  • Knowledge of:
  • Windows;
  • Active Directory;
  • Certificate Services;
  • Clustering and NLB (Network Load Balancing);
  • IIS;
  • Terminal Server;
  • Computer networks;
  • Basic knowledge of Information Security.
  • ITIL certification is a plus;

Benefits

  • Meal and/or grocery allowance for groceries and meals 🍴
  • Health and dental insurance for you and your family** 💙
  • Pharmacy partnerships for discounts on medications** 💊
  • Childcare assistance according to current policy** 🍼
  • Gym membership subsidy to encourage exercise** 🤸‍♀️🤸‍♂️
  • Partnership with SESC for cultural and leisure programs** ✈
  • Partnerships for language studies, technology training and online course platforms** 📚
  • Payroll-deductible loan (consigned loan) with attractive rates + financial education program 💰
  • Corporate University and learning paths with content on technology, soft skills, market trends and more 👨‍💻
  • Employee referral program with potential rewards and bonuses 🎁
  • Group life insurance ⛑

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