Study Coordinator I - Bioanalytics Work Schedule - Monday - Friday (Day Shift) (Core hours are 9:00am-3:00pm Eastern with flexibility on start and end times around core hours.) This is a fully remote position and can sit anywhere in the US. Job Responsibilities: - Communicates and interacts with clients regarding study progress and reporting activities - Review and approve client supplied data transmission specifications - Address client comments and queries on data tables and reports - Participate in study-related meetings with clients and internal study teams - Collaborate with clients regarding report format requirements and transmission processes - Collaborate with clients regarding new service requests or changes to reporting scope - Learns to serve as the primary contact in communication with clients - Represent the Bioanalytical Study Coordination function in client visits, audits, and inspections as needed - Learns to support studies for key clients - Responsible for study report preparation and completion - Creates data tables and is responsible for result reporting to clients - Involved with quality review processes of data and reports including Quality Control and Quality Assurance reviews - Delivers results and study reports to clients - Obtains client approval for study finalization Minimum Qualifications: - Bachelors Degree - 3 or more years of experience in data analytics position Preferred Qualifications: - Bachelors Degree in a Science field (e.g. chemistry or biology) - 1 year or more experience preparing spreadsheet reports including tables Additional Job Standards: - Use word processing software, database, spreadsheet, and specialized software - Excellent communication and interpersonal skills - Excellent attention to detail - Ability to prioritize, organize, and manage time Application Window - 4/13 thru 4/26/26 Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. For more detailed information, please click here.  Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle • Assist customers in the installation and deployment of Keeper’s software products • Track and monitor all support cases to ensure timely resolution and follow-up • Clearly identify, document, and find solutions for customer issues and product problems • Escalate critical customer situations to the appropriate level of management and engineering expertise • Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base

• Serve as a first point of contact for application-related issues and support requests • Communicate directly with end-users to understand, document, and troubleshoot issues • Perform initial triage, categorize incidents, and determine priority/severity • Resolve basic to moderate application issues and escalate more complex problems as needed • Track and manage tickets using a ticketing/help desk system • Provide timely updates and clear communication to users on issue status and resolution • Assist with user account management, access requests, and system configurations • Document known issues, solutions, and support procedures • Collaborate with senior analysts and development teams to support system improvements • Participate in testing and validation of application updates or enhancements • Coordinate with cross-functional teams to identify and resolve issues • Given the nature of our business, there will be a need for some after hours and weekend support of the business users

• Investigar, analisar e resolver incidentes em produção e requisições de serviço • Realizar troubleshooting de issues escalados por times N1 ou por sistemas de monitoramento • Monitorar logs, alertas e desempenho das aplicações e sistemas • Escalar problemas complexos para times N3/Engenharia com análise técnica estruturada • Participar de deploys em produção e atividades de suporte a releases • Contribuir para a base de conhecimento e documentação de problemas recorrentes • Avaliar e propor melhorias na cobertura de monitoramento dos sistemas • Atuar em handovers com times de desenvolvimento em novos releases • Colaborar de forma próxima com times de Produto, Engenharia, DevOps e Suporte