• Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust. • Manage renewals and support moderate growth opportunities within defined commercial frameworks. • Guide Project Managers to ensure smooth delivery and consistent quality across engagements. • Monitor account health, revenue performance, and provide forecasting inputs to senior leadership. • Identify and resolve risks early, acting as the main point of escalation for your accounts. • Translate customer goals into clear, structured creative programs. • Use performance data and insights to support QBRs and renewal conversations. • Maintain a strong understanding of Superside’s services to identify value-driving opportunities. • Partner with cross-functional teams to ensure alignment on delivery and account strategy.

DescriptionWe're looking for an Account Manager to join our expanding team here in NYC! There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to walk our clients to success using our platform. About The Role - The Account Manager will be responsible for generating revenue from paying customers to achieve sales quotas. - Possess a comprehensive understanding of monday.com’s value propositions and connect that knowledge directly to key stakeholders. - Proactively own and manage a portfolio of paying accounts and be their main point of contact at monday.com. - Build and identify opportunity signals and drive additional revenue streams (up-sell, cross-sell, etc.). - Consult with customers on their internal processes and challenge leaders to drive change across their organization. - Partake in the kick off call and oversee the initial implementation and onboarding process in collaboration with the Customer Success Manager. Requirements - 5+ years of B2B SaaS sales account management experience with a focus on upsells, cross-sells, and expansion opportunities - Own the full sales cycle from identifying expansion opportunities to building the relationships with key stakeholders to negotiation and contracting - Strong customer-facing and presentation skills with ability to establish credibility with executives - Superb written and verbal communication skills - Positive attitude, empathy, and high energy! - BA/BS degree or equivalent, relevant work experience Please note that this is a hybrid position of 3 days/week in our NYC office Visa sponsorship for this role is currently not available. monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. For New York City-based hires only: Compensation Range: $100,000 - $120,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes the opportunity to receive and/or earn a discretionary bonus and/or equity-based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations. #LI-Hybrid

At Humand, we help companies digitize their internal communication, culture, and human resources processes all in one place. Would you like to be part of the digital revolution in the HR space? 🚀 This is a unique, hybrid role. You won't just hand off clients after implementation or inherit them post-launch. You will own the entire customer lifecycle for our US clients. What you’ll do in your day-to-day: - End-to-End Ownership: Lead the complete journey of our US clients. You are their primary point of contact from implementation to renewal. - Flawless Onboarding: Manage the initial setup, platform configuration, and training. You will guide clients through the technical and strategic implementation of Humand, ensuring a fast Time-to-Value. - Strategic Account Management: Drive user engagement, monitor platform adoption metrics, and hold strategic reviews with key stakeholders to ensure ROI. - Expansion & Retention: Identify upselling and cross-selling opportunities (new modules, more users) and proactively prevent churn. - Build the Playbook: We are scaling fast. We need you to define, document, and iterate our US Onboarding and CS processes from scratch. You will build the frameworks that future team members will use. What we are looking for: - Based in Latam, but willing to work US business hours (e.g., EST or PST depending on the portfolio). - Bilingual/Native English is an absolute must. You will be negotiating, training, and pushing back with US Enterprise executives. - Proven experience managing US B2B SaaS clients. Experience handling Enterprise accounts is highly valued. - Mindset & Soft Skills: You are confident, proactive, and not afraid to challenge clients or push them to meet implementation deadlines. - Process-oriented: You have a builder mentality and love creating structure out of ambiguity. - Adaptable: You enjoy the complexity of an Enterprise account but don't mind rolling up your sleeves for smaller accounts. 💡 Our mission is to empower people at work to make them happier and more successful. You can read more about us at: https://humand.co/

• End-to-End Ownership: Lead the complete journey of our EMEA clients. • Flawless Onboarding: Manage the initial setup, platform configuration, and training. • Strategic Account Management: Drive user engagement, monitor platform adoption metrics, and hold strategic reviews with key stakeholders to ensure ROI. • Expansion & Retention: Identify upselling and cross-selling opportunities (new modules, more users) and proactively prevent churn. • Build the Playbook: Define, document, and iterate our EMEA Onboarding and CS processes from scratch.