At Humand, we help companies digitize their internal communication, culture, and human resources processes all in one place. Would you like to be part of the digital revolution in the HR space? 🚀 This is a unique, hybrid role. You won't just hand off clients after implementation or inherit them post-launch. You will own the entire customer lifecycle for our US clients. What you’ll do in your day-to-day: - End-to-End Ownership: Lead the complete journey of our US clients. You are their primary point of contact from implementation to renewal. - Flawless Onboarding: Manage the initial setup, platform configuration, and training. You will guide clients through the technical and strategic implementation of Humand, ensuring a fast Time-to-Value. - Strategic Account Management: Drive user engagement, monitor platform adoption metrics, and hold strategic reviews with key stakeholders to ensure ROI. - Expansion & Retention: Identify upselling and cross-selling opportunities (new modules, more users) and proactively prevent churn. - Build the Playbook: We are scaling fast. We need you to define, document, and iterate our US Onboarding and CS processes from scratch. You will build the frameworks that future team members will use. What we are looking for: - Based in Latam, but willing to work US business hours (e.g., EST or PST depending on the portfolio). - Bilingual/Native English is an absolute must. You will be negotiating, training, and pushing back with US Enterprise executives. - Proven experience managing US B2B SaaS clients. Experience handling Enterprise accounts is highly valued. - Mindset & Soft Skills: You are confident, proactive, and not afraid to challenge clients or push them to meet implementation deadlines. - Process-oriented: You have a builder mentality and love creating structure out of ambiguity. - Adaptable: You enjoy the complexity of an Enterprise account but don't mind rolling up your sleeves for smaller accounts. 💡 Our mission is to empower people at work to make them happier and more successful. You can read more about us at: https://humand.co/

• End-to-End Ownership: Lead the complete journey of our EMEA clients. • Flawless Onboarding: Manage the initial setup, platform configuration, and training. • Strategic Account Management: Drive user engagement, monitor platform adoption metrics, and hold strategic reviews with key stakeholders to ensure ROI. • Expansion & Retention: Identify upselling and cross-selling opportunities (new modules, more users) and proactively prevent churn. • Build the Playbook: Define, document, and iterate our EMEA Onboarding and CS processes from scratch.

The job profile for this position is Account Management (Non-IC) Senior Associate, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. VHUB Account Manager Join Verity Solutions as a VHUB Account Manager and help transform healthcare savings. You will build strong partnerships with pharmacies, optimize 340B programs, and deliver measurable outcomes that improve compliance and financial performance. Responsibilities - Develop and maintain strategic relationships with assigned pharmacy accounts to maximize 340B program success. - Serve as a trusted advisor by analyzing program performance and providing actionable insights. - Lead business reviews and training sessions to ensure clients achieve measurable results. - Collaborate across teams to resolve data anomalies and implement process improvements. - Monitor key metrics and proactively identify opportunities for growth and optimization. - Champion Verity Solutions’ values through positive, solution-oriented interactions with stakeholders. Required Qualifications - 3+ years of experience in customer support, technical support, or SaaS account management preferred - Proven ability to analyze data and communicate insights effectively. - Strong verbal and written communication skills, including experience managing challenging conversations. - Proficiency with Microsoft Office tools, especially Excel. - Ability to manage multiple priorities in a fast-paced environment with a proactive mindset. Preferred Qualifications - Bachelor’s degree in Business or related field preferred - Experience in pharmacy operations or 340B program management. - Familiarity with SaaS platforms and continuous learning of new software features. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 64,100 - 106,900 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Maintain Managed Medicaid channel growth through continued development of relationships at Managed Medicaid, AAA, CBO, PACE and/or state case management agencies • Support health plan and agency partners with successful Medically Tailored Meal programs through responsive account management • Expand knowledge of referral pathways by leading field-based members • Have a relationship-oriented approach to client engagements ensuring Mom’s Meals is recognized as an industry leader in quality, customer service, and nutritional support for members with chronic health conditions • Travel up to 30% of the time, mostly daytime travel but some overnight stays • Attend 2-3 times/year traveling throughout the US for Sales Summits or conferences