Role Description We are looking for an experienced Senior DevOps Engineer to join our team. In this role, you will help define and evolve the infrastructure architecture, operational standards, and engineering best practices that support our development teams. This role will have a broad impact across infrastructure, automation, CI/CD, observability, and developer enablement. You will work closely with engineers across the organization to improve system reliability, scalability, and efficiency, while helping build a strong foundation for sustainable growth. The ideal candidate is a collaborative, self-driven problem solver who is comfortable leading technical initiatives, proposing pragmatic improvements, and implementing solutions with a high degree of ownership. You will work extensively with technologies such as Nomad, Kubernetes, Buildkite, Terraform, Ansible, and Datadog to build and operate resilient, scalable, and well-observed systems. What you'll do: - Own the design and execution of projects that strengthen infrastructure, scalability, reliability, and operational maturity across the organization - Establish and drive infrastructure standards, architecture decisions, and engineering best practices across teams - Build and operate the automation that powers provisioning, configuration management, deployments, and core platform workflows - Lead improvements across CI/CD, observability, and developer enablement to increase engineering velocity and system confidence - Take ownership of complex infrastructure and production issues, driving both immediate resolution and sustainable long-term fixes Qualifications - Extensive hands-on experience with AWS - Experience with Terraform and Ansible - Programming or scripting experience in Python or Ruby and Bash - Experience with CI/CD systems such as Buildkite, CircleCI, Jenkins, or similar - Strong knowledge of Docker and container-based systems - Experience with Kubernetes required; experience with Nomad is a strong plus - Strong Linux fundamentals and comfort with shell scripting - Familiarity with Datadog or similar monitoring and observability platforms - Strong troubleshooting and systems thinking skills - A strong preference for automation, standardization, and repeatable processes over manual workarounds - A collaborative mindset and the ability to work independently with a high degree of ownership Requirements - Background in platform engineering or developer enablement (nice to have) - Familiarity with Temporal or similar orchestration and workflow frameworks (nice to have) - Hands-on work with PostgreSQL administration, operations, or performance management (nice to have) - Exposure to AI observability, monitoring, or operational support for AI-driven systems (nice to have) Benefits - The opportunity for growth in a mission-driven and well-funded start-up - Health insurance through one of our valued partners - Company laptop - Option to be paid in US dollars - Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses - We encourage a healthy work-life balance and offer flexible schedules, an open vacation policy, and the ability to work from anywhere in LatAm (no more commutes!) - Team outings, happy hours, company off-sites, and more!

• Develop, maintain, and be responsible for overall platform health, scaling and planning. • Developing self-service tools and automating things to improve data engineering efficiency. • Build logging and monitoring tools to visualize the state of the platform and improve our SRE practices. • Play a critical part in implementing a secure, robust and high availability DevOps pipeline. • Work with the team to continue the build out of a multi-account AWS environment. • Automate build & deployment processes.

• Work hands-on with the infrastructure that supports our distributed & highly scalable services in both SaaS and on-prem offerings • Gather requirements from customers and adapt manifests and software to support new environments • Use and augment monitoring tools to observe platform health, ensure performance and reliability • Interact with the product team to test new features and package new on-prem releases • Automate and optimize the release pipeline to make it as frictionless as possible • Exhibit continuous curiosity for emerging technology that could solve our challenges

We’re looking for an Intermediate Software Developer, DevOps who can help us support the development organization to deliver value to customers in a reliable, efficient, and safe manner. You’ll be working in a focused team that owns one piece of the production application environment and the developer experience, you will execute on defined projects to achieve team-level goals. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open remotely to applicants located in Luxembourg. WHAT YOU’LL DO: - Write software - tools, libraries, automation, services - Design and build our infrastructure platform - Identify and implement new platform features - Research and evaluate new technologies - Refactor, rewrite or retire existing platform features - Operate our developer experience and production application environments - Diagnose and repair our distributed systems - Perform maintenance, upgrades and migrations - Control or eliminate repetitive tasks, alert noise, and business-as-usual work - Enable development teams - Provide executable interfaces to our infrastructure platform - Provide tools and best practices to support the entire software development lifecycle - Participate in a flexible on-call rotation - Communicate by writing documentation, participating in meetings, and showing off your work at demos WHAT YOU’LL NEED: - A degree in Computer Science or Engineering or equivalent experience working in an SRE, DevOps or software engineering role - An ability to write software and working knowledge of software engineering practice - Experience using infrastructure-as-code tools to build and run cloud infrastructure - Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding - Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs - Self Development: is personally committed to, and actively works to continuously improve - Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems - Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects - Preferred. Working knowledge of Linux systems administration, including troubleshooting system-level issues, networking (L3-L7) and basic monitoring - Preferred. Experience with operating, building and maintaining cloud infrastructure - Preferred. An understanding of SaaS software development practice; Ideally you have experience working on a SaaS product WHO YOU ARE: - Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. - Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. - Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. - Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. - Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result. - Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively. - Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. - Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. - Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected. In all we do, our six guiding principles light the way: Step Up: Dare to go beyond the expected to achieve greatness. #StepUp One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. #LI-IA #LI-Remote Use of AI in Hiring Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.