Company Description Redzone helps manufacturers make more stuff for less while greatly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology – not the people. At Redzone, we are all about the people, what we call “the connected worker.” We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world class coaching, giving our customers an average productivity increase of 22% in 90 days. Redzone brings together Production, Maintenance and Quality teams, improving the communications between those teams to resolve issues and increase output. Decision making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience. With over 1000 customers, 1200 plants and 325,000 users, Redzone is changing the way people work – one plant at a time. Job Description The Operational Excellence Manager is responsible for leading major Lean and cultural transformations across their customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading-through-doing. They work directly with customers’ shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains. Before applying, please read below: This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually). Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed. Bilingual in English and Spanish is required. Responsibilities - Oversees and coaches 5-7 customers at a time - Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments - Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor - Tracks performance data and customer uplifts throughout the deployment - Leads process improvement and kaizen activities for customers - Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results - Facilitates remote weekly customer progress meetings - Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer - Manages project schedules with customers - Provides Success Assessments upon project completion - Delivers executive overviews and provides customers with information related to all Redzone programs - Troubleshoots customer technical issues as needed - Supports customer identification of next steps in their Redzone journey - Other duties as assigned Qualifications - Fluent in both English and Spanish - Senior Operations Leadership experience in manufacturing environments - Ability to work in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager - Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement - Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients - Ability to develop/maintain strong relationships with clients and internal teams - Excellent interpersonal and organizational skills - Strong written and verbal communication skills - Sound judgment and excellent assessment skills - Ability to manage time effectively and to work in a high paced, high growth environment - Ability to prioritize tasks within active projects to meet critical path deadlines - Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook) - Tech friendly and comfortable communicating technical requirements about networking, wireless, and software information - Able to learn software required to perform successfully in this position - Programmable Logic Controller (PLC) experience and familiarity is desired, but not required Education/Experience - BA or BS – Relevant fields of study can include but are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management - 2 years in a similar position, providing direct coaching to business clients, is desired but not required Additional Information Compensation Package: - Base pay range: $125,000-150,000 USD Annual (12 Months) - Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity. - This position is also eligible for an annual company performance bonus. - U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs. #LI-KF1 About QAD and QAD Redzone: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD Redzone helps to enable QAD’s vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #LI-Remote - Department: Customer Success - Location: United States of America - Illinois

Role Description This is an exciting time to join Remote and make a personal difference in the global employment space as a Benefits Specialist, joining our Global Operations team. You will be reporting to one of our Benefits Managers. Key responsibilities - Work with the Global Operations regional managers to develop and oversee the following group benefit programs: group medical, dental, vision, life insurance, business travel accident, short-term disability, long-term disability, and other country-specific benefits. - Coordinate benefit processing; review and approve billing. - Create strong partnerships with our benefits broker and vendors and serve as a primary contact. - Assist new employees with Benefits & Compensation. - Research and respond to questions from employees and management regarding the interpretation of benefit plans. - Assist with evaluating and designing new corporate benefit plans and programs. - Be able to go from “scout to scale” and actually start things up. In your role, you will have the opportunity to develop yourself as an experienced international benefits specialist, compliant in every country that we operate in. Qualifications - A minimum of 3 years of experience in employee welfare benefits. - Excellent customer service skills with the ability to develop strong relationships with team members and external contacts. - Organizational and time management skills to prioritize workloads and meet time-sensitive deadlines. - Strong verbal, written, and interpersonal skills to interact with associates, clients, and vendors at all levels. - Ability to work in a fast-paced environment and multi-task effectively. - Proficient in MS Word, Excel, and PowerPoint and ability to learn other programs as required. - Writes and speaks fluent English. - It's not required to have experience working remotely, but considered a plus. Benefits - Work from anywhere. - Flexible paid time off. - Flexible working hours (we are async). - 16 weeks paid parental leave. - Mental health support services. - Stock options. - Learning budget. - Home office budget & IT equipment. - Budget for local in-person social events or co-working spaces. Company Description Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future-focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. We encourage every member of the Remote team to bring their talents, experiences, and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated, and ambitious, be part of our world. Apply now and define the future of work!

Role Description This is an exciting time to join Remote and make a personal difference in the global employment space as a Benefits Specialist, joining our Global Operations team. You will be reporting to one of our Benefits Managers. Key responsibilities - Work with the Global Operations regional managers to develop and oversee the following group benefit programs: group medical, dental, vision, life insurance, business travel accident, short-term disability, long-term disability, and other country-specific benefits. - Coordinate benefit processing; review and approve billing. - Create strong partnerships with our benefits broker and vendors and serve as a primary contact. - Assist new employees with Benefits & Compensation. - Research and respond to questions from employees and management regarding the interpretation of benefit plans. - Assist with evaluating and designing new corporate benefit plans and programs. - Be able to go from “scout to scale” and actually start things up. In your role, you will have the opportunity to develop yourself as an experienced international benefits specialist, compliant in every country that we operate in. Qualifications - A minimum of 3 years of experience in employee welfare benefits. - Excellent customer service skills with the ability to develop strong relationships with team members and external contacts. - Organizational and time management skills to prioritize workloads and meet time-sensitive deadlines. - Strong verbal, written, and interpersonal skills to interact with associates, clients, and vendors at all levels. - Ability to work in a fast-paced environment and multi-task effectively. - Proficient in MS Word, Excel, and PowerPoint and ability to learn other programs as required. - Writes and speaks fluent English. - It's not required to have experience working remotely, but considered a plus. Benefits - Work from anywhere. - Flexible paid time off. - Flexible working hours (we are async). - 16 weeks paid parental leave. - Mental health support services. - Stock options. - Learning budget. - Home office budget & IT equipment. - Budget for local in-person social events or co-working spaces. Company Description Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future-focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. We encourage every member of the Remote team to bring their talents, experiences, and culture to the table to help us build the best-in-class HR platform.

• Own and optimize the post-purchase customer experience, ensuring fast, high-quality, and personalized support • Identify and eliminate operational inefficiencies that lead to refunds, chargebacks, and customer dissatisfaction • Build and implement scalable systems and workflows, leveraging AI to improve speed and efficiency • Lead hiring and development for customer support and operational roles • Establish and maintain knowledge systems and documentation to support team scalability • Monitor and improve subscription health and retention performance • Collaborate with fulfillment partners to ensure consistent delivery performance and customer satisfaction • Coordinate cross-functionally with marketing and product teams to ensure smooth product launches and backend readiness • Track and improve key metrics such as refund rate, chargeback rate, and customer satisfaction scores • Transition the business from reactive issue management to a proactive, system-driven operating model