Remote

• Respond to customer inquiries via phone, email, and online platforms • Assist clients with travel-related questions and reservation support • Provide accurate information regarding itineraries, policies, and services • Maintain organized customer records within company systems • Resolve customer concerns professionally and efficiently • Collaborate with team members and travel partners as needed • Deliver a positive customer experience from inquiry through completion

• Respond to customer inquiries via phone, email, and online platforms • Assist clients with travel-related questions and reservation support • Provide accurate information regarding itineraries, policies, and services • Maintain organized customer records within company systems • Resolve customer concerns professionally and efficiently • Collaborate with team members and travel partners as needed • Deliver a positive customer experience from inquiry through completion

• Respond to customer inquiries via phone, email, and online platforms • Assist clients with travel-related questions and reservation support • Provide accurate information regarding itineraries, policies, and services • Maintain organized customer records within company systems • Resolve customer concerns professionally and efficiently • Collaborate with team members and travel partners as needed • Deliver a positive customer experience from inquiry through completion

• Respond to customer inquiries via phone, email, and online platforms • Assist clients with travel-related questions and reservation support • Provide accurate information regarding itineraries, policies, and services • Maintain organized customer records within company systems • Resolve customer concerns professionally and efficiently • Collaborate with team members and travel partners as needed • Deliver a positive customer experience from inquiry through completion

• Respond to customer inquiries via phone, email, and online platforms • Assist clients with travel-related questions and reservation support • Provide accurate information regarding itineraries, policies, and services • Maintain organized customer records within company systems • Resolve customer concerns professionally and efficiently • Collaborate with team members and travel partners as needed • Deliver a positive customer experience from inquiry through completion

• Provide legal and strategic guidance to clients on immigration compliance service delivery. • Monitor and control Remote products and services for immigration compliance. • Establish, maintain, and strengthen relationships with clients and internal stakeholders. • Seek, control, and establish in-house immigration services to increase revenue generation, efficiency, and customer satisfaction. • Analyze, prepare, and submit visa/work permit applications. • Independently maintain and monitor immigration law, ensuring ongoing compliance with regulatory changes, and control internal documentation. • Appropriately handle escalations, analyze when the senior-level review is required, determine solutions, and guide stakeholders to a timely resolution. • Guide for specific travel needs, counsel on the immigration process, and serve as a point of contact for business travel and sponsorship cases. • Control case statuses by effectively utilizing case management and billing systems. • Apply immigration knowledge to provide solution-based responses when dealing with complex client cases. • Be a team player who can work autonomously and take ownership of day-to-day tasks. • Proactively improve processes through automation and documentation.

• Provide legal and strategic guidance to clients on immigration compliance service delivery. • Monitor and control Remote products and services for immigration compliance. • Establish, maintain, and strengthen relationships with clients and internal stakeholders. • Seek, control, and establish in-house immigration services to increase revenue generation, efficiency, and customer satisfaction. • Analyze, prepare, and submit visa/work permit applications. • Independently maintain and monitor immigration law, ensuring ongoing compliance with regulatory changes, and control internal documentation. • Appropriately handle escalations, analyze when the senior-level review is required, determine solutions, and guide stakeholders to a timely resolution. • Guide for specific travel needs, counsel on the immigration process, and serve as a point of contact for business travel and sponsorship cases. • Control case statuses by effectively utilizing case management and billing systems. • Apply immigration knowledge to provide solution-based responses when dealing with complex client cases. • Be a team player who can work autonomously and take ownership of day-to-day tasks. • Proactively improve processes through automation and documentation.

• own the planning, implementation, and service delivery for the Lifecycle Time & Attendance team • guide, coach, and develop direct reports • foster a positive team culture across international borders in a remote environment • lead performance management through bi-annual evaluations • drive recruitment, training, mentoring, and supervision of regional team • serve as subject matter expert on all high-risk Time & Attendance related topics • partner across domains to enhance T&A processes and standard operating procedures • ensure efficient, compliant delivery of Time & Attendance services • resolve escalated T&A issues through detailed analysis • champion the responsible adoption of AI-assisted tools within the team

• own the planning, implementation, and service delivery for the Lifecycle Time & Attendance team. • navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision. • influence ability to sustain and extend our compliance coverage, continuously enhance our customer journeys, and significantly increase our operational capacity. • guide, coach, and develop direct reports to build a high-performing T&A team. • foster a positive team culture across international borders in a remote, asynchronous environment that encourages excellence and innovation. • oversee bi-annual evaluations and align individual and team goals with business objectives in our high-performance culture. • drive recruitment, training, mentoring, and supervision of the regional team to support their professional growth. • serve as a subject matter expert and the final escalation point on all high-risk Time & Attendance related topics. • partner across domains—including Operations, Product, Engineering, Legal, and Employee Relations (ER)—to enhance T&A processes, workflows, and standard operating procedures (SOPs). • improve & optimize the Lifecycle T&A team's processes, existing workflows and tools, including identifying opportunities for automation to improve quality, efficiency and drive scale. • ensure efficient, compliant delivery of Time & Attendance services while meeting KPIs and SLAs.

• Serve as a subject matter expert and escalation point on all Contract Management related topics • Identify and provide guidance, coaching, and development opportunities to direct reports to build a high performance team. • Take full ownership of the recruitment, training, skills enhancement, mentoring, and supervision of the regional team to support their growth and development. • Collaborate efficiently across multiple domains, including but not limited to Operations, Product, Engineering, Legal and Customer Success, and with Lifecycle team internal stakeholders to effectively execute and enhance existing integrations, processes, workflows, iteration and standard operating procedures (SOPs) in alignment with Remote’s business objectives. • Improve & optimise Lifecycle Contracts Management team’s processes, existing workflows and tools including identifying opportunities for automation to improve quality, efficiency and drive scale • Be able to go from “scout to scale” and actually start things up • Be an internal and external champion of Remote's values and Lifecycle team's goals.