• Own and optimize the post-purchase customer experience, ensuring fast, high-quality, and personalized support • Identify and eliminate operational inefficiencies that lead to refunds, chargebacks, and customer dissatisfaction • Build and implement scalable systems and workflows, leveraging AI to improve speed and efficiency • Lead hiring and development for customer support and operational roles • Establish and maintain knowledge systems and documentation to support team scalability • Monitor and improve subscription health and retention performance • Collaborate with fulfillment partners to ensure consistent delivery performance and customer satisfaction • Coordinate cross-functionally with marketing and product teams to ensure smooth product launches and backend readiness • Track and improve key metrics such as refund rate, chargeback rate, and customer satisfaction scores • Transition the business from reactive issue management to a proactive, system-driven operating model

• Act as a strategic partner to Sales, Marketing and Customer Success leaders, supporting decision-making at operational, tactical and executive levels; • Lead the development and continuous improvement of Revenue Operations (RevOps) processes, with a focus on data, tools, processes and enablement; • Set up and facilitate revenue review forums and alignment rituals between teams; • Create, maintain and evolve dashboards, reports and predictive growth and forecasting models; • Support the spread of an analytical culture and the adoption of a self-service BI model; • Optimize the tool stack (CRM, marketing automation, BI), ensuring data integrity and reliability; • Identify and implement opportunities for process and workflow automation to reduce operational friction; • Act as a bridge between technical teams (Product, Engineering and Data) and business areas, ensuring RevOps learnings and practices are integrated into the organizational strategy.

Role Description As a Closer, you will be responsible for hands-on management for nationwide real estate closing and post-closing administration from start to finish. You will work closely with lenders, brokers, correspondents, legal counsel, title companies, vendors, and stakeholders with minimal direction in handling the Company’s loan closings. Problem solving and attention to detail are key components for this role and superior customer service and communications skills are needed. - Ability to function well under pressure in closing transactions and managing vendors - Create and review legal documents for closings: - Review mortgages, title, liens, judgments, contracts, entity documents, agreements - Order, review and prepare title commitments, searches, surveys - Review reports and searches provided by external abstractors - Work with Underwriters to assist clients and real estate professionals with resolving clearance of all files prior to closing to ensure clear title - Calculate, examine, and prepare HUD Settlement Statements, Deeds and Transfer Documents and work with clients to effectively prepare for closing - Schedule and lead smooth closings - free of errors - Responsible for the oversight of recording of documents with Title Company, issuance of title policies, upon closing - Perform due diligence to ensure all liens and judgments are addressed, and title is clear before closing - Preparation of any endorsements/amendments to title as needed - Coordinate with lenders and prepare closing packages - Disbursement and all post-closing including recordings - Escrow follow-up calls and coordinates releases Qualifications - Bachelor’s degree, or an associate in combination with relevant work experience will be considered - Experience working with a title company or title insurance company, lending platform, and/or law firm is ideal - Strong working knowledge of commercial loan transactional documents, commercial loan structures/terms, and GL accounting - Attention to process and detail, recalculations of fees, etc. - Ability to oversee closing pipeline, CRM, and generate timely and accurate reporting; work without direct supervision - Must be self-motivated and enthusiastic to achieve company goals - Ability to stay organized to easily retrieve information and documents as needed - Flexibility to adapt to peak periods of heavy workload and pressure - Maintain a professional image and standards consistent with Company policies and procedures - Ability to work under strict and/or tight timelines - Advanced knowledge of Microsoft Office products; Word, Excel, Power Point and Outlook - Proficient with technology, including CRM Benefits - Health Insurance – Robust medical coverage with costs primarily covered by the employer - 401(k) Retirement Plan – Plan for your future with our retirement savings program - Commuter Benefits Program – Save on your daily commute with pre-tax transportation options - Employee Assistance Program (EAP) – Access free and confidential support for personal or professional challenges - Financial Wellness Resources – Tools and guidance to help you reach your financial goals - Paid Time Off – Enjoy 15 days of PTO annually, plus company-observed holidays - Sick Leave – Take care of your health with 5 paid sick days per year

Role Description Under the guidance of licensed special education staff, assist students with severe special education needs by helping individuals or small groups of students with curriculum, implementing programming, generalizing learned skills, and implementing behavior strategies. Assist licensed special education staff by preparing materials, monitoring students, and recording student achievement and progress. Provide technical physical care for students. Maintain a clean and hygienic work environment where appropriate. When working in an online/remote environment, provide support to students by assisting them with access to remote learning, re-teaching curriculum, implementing programming, setting up executive functioning strategies, generalizing learned skills, and completing assignments. Assignments include: Autism, Behavior Development (BD), Early Childhood Education, Homebound (FAPE) Program, Integrated Learning Center (ILC), Serious Emotional Disability (SED), and Transition Programming. Qualifications - High School Equivalency (HSE) diploma - Criminal background check and fingerprinting required - No professional work experience required - Title I assignments must meet one of the following requirements: - Completed at least two years of study at an institution of higher education; or - Obtained an associate’s or higher degree; or - Met a rigorous standard of quality, and can demonstrate through a formal state or local academic assessment, knowledge of and the ability to assist in instructing, as appropriate: Reading/language arts, writing, and mathematics; or Reading readiness, writing readiness, and mathematics readiness - Mandatory biennial Crisis Prevention Intervention training provided by the District for staff working in an Autism, Behaviorally Disordered, or ILC assignment - Medication administration training provided by the District as needed - Basic knowledge of typical office equipment such as telephones, copiers, fax machines, email, etc. - Basic knowledge of Microsoft Office - Intermediate verbal and written communication skills - Intermediate interpersonal relations skills - Intermediate organizational skills - Ability to work alone and with others - Ability to appropriately modify curriculum - Ability to implement behavior modification techniques - Ability to diffuse and manage volatile and stressful situations - Ability to maintain confidentiality in all aspects of the job - Ability to work one-on-one and in small groups with students - If working in the DHH Program, ability to understand the impacts of hearing loss on learning and social interaction - If working in the Homebound program, ability to set appropriate boundaries and build appropriate relationships while working in the home setting with families and other student healthcare providers - If working in the Homebound program, the ability to have appropriate communication and boundaries with families while working in their homes with students Requirements - Medium work strength level (lifting or carrying 50 pounds) - Primarily works indoors - Typically a moderate noise level - Prolonged standing and walking - Frequent bending, reaching, and climbing - Frequent lifting, pulling, and/or pushing - Squatting - Overhead work - Eye/hand coordination (e.g., typing, ten key) - Visual concentration Company Description