• Attend to 1Doc users via online chat; • Handle tickets generated by email; • Answer users' questions about the 1Doc platform; • Identify potential bugs; • Perform low- and medium-complexity tests; • Simulate issues in an internal environment; • Escalate issues to level 2 support for further handling; • Escalate critical cases to leadership; • Modify and update parameters in the customer's database when necessary; • Assist users with low-complexity configurations; • Conduct video conferences with clients when necessary; • Provide feedback to users once the issue is resolved; • Digital mindset, curiosity about new technologies, and an interest in understanding how Artificial Intelligence can transform processes, experiences, and outcomes.

• Responsible for providing user support via phone, remote access and on-site attendance, recording incidents to enable analysis and resolution of tickets and escalating them to resolver groups when necessary; • Handle tickets related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests related to services, security and products; • Provide technical support to ensure high availability and performance of client platforms, and, when necessary, advise and train users; • Perform requirements analysis, build, testing, validation (homologation) and deployment related to infrastructure; • Perform directory mapping; configure email (POP/Exchange) and Lotus Notes; set up user profiles; install VPN; and configure Active Directory and IP settings;

• Design, develop, and maintain Salesforce Sales Cloud solutions using: - Custom objects, fields, record types, page layouts, and Lightning Experience - Flows (record-triggered, screen, scheduled), validation rules, approval processes - Apex (classes, triggers, batch, schedulable) and SOQL/SOQL as needed - Lightning Web Components (LWC) for custom UI and extensions - Support end-to-end Sales Cloud processes including Accounts & Contacts, Lead management and conversion, Opportunity lifecycle and forecasting - Proposal and pipeline management • Design, implement, and support bi-directional integration between Salesforce and enterprise systems, including Oracle ERP (Financials), Oracle HCM, Deltek (Vantagepoint / Vision), Microsoft Outlook / Exchange / Microsoft 365. • Lead and support data migration, conversion, and synchronization efforts: - Data mapping, transformation, cleansing, and validation - Large-volume data loads using Data Loader, Data Import Wizard, or ETL tools • Manage Salesforce administration activities including: - User provisioning, roles, profiles, permission sets, and sharing rules - Security model design aligned with business and compliance requirements • Provide Level 2/3 technical support for Salesforce incidents, enhancements, and defects.

This is a repost..... If you applied previously, you must apply again to be considered. Assignment Location: This Inspector position is assigned to the Northeast Region of Ohio. The final candidate selected for this position is required to live in or relocate to Cuyahoga or Lorain county within 180 days from effective date of hire. What You'll Do: Inspectors work from a residential home office and are provided a state vehicle for official Board of Pharmacy business. Inspectors play a critical role in fulfilling the mission of the Board of Pharmacy by being actively involved in the regulation and enforcement of laws governing the distribution of legal drugs in Ohio. - Conducts regulatory inspections of licensed facilities where dangerous drugs are stored, sold, dispensed, compounded, manufactured, or otherwise distributed (retail pharmacies, emergency medical services, jail facilities, first aid rooms, health clinics, and veterinary services) to ensure compliance with all Ohio and federal drug laws and regulations relating to the legal distribution of dangerous drugs (reviews security and accountability pertaining to all dangerous drug stocks, prescription records, records of administration, other records of accountability required by law, dispensing and compounding equipment, pharmaceutical, and legal library reference materials), inspects alternative record keeping systems for accountability, security, and positive identification of all parts of practice of pharmacy. - Completes detailed inspection reports documenting findings and any violations necessitating verbal or written warnings requiring written responses. - Interacts and collaborates with other Board of Pharmacy employees in conducting inspections and assisting in investigative matters surrounding licensed and unlicensed facilities possessing dangerous drug stocks. Training: If you are selected for the Pharmacy Board Inspector position, you will be required to complete a 16-week training. This training will take place in Columbus, Ohio and also in the field. Traveling to and from training will be required. What’s in it for you: At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage - Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans. Dental, Vision and Basic Life Insurance - Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation. Time Away From Work and Work/Life Balance - Paid time off, including vacation, personal, and sick leave - 11 paid holidays per year - Childbirth/Adoption leave Employee Development Funds - The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee. Ohio Public Employees Retirement System - OPERS is the retirement system for State of Ohio employees. The employee contributes 10%25 of their salary towards their retirement. The employer contributes an amount equal to 14%25 of the employee’s salary. Visit the OPERS website for more information. Deferred Compensation - The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information. Reasonable Accommodation: Please contact the Human Resources Office at hr@pharmacy.ohio.gov so proper arrangements can be made. Otherwise, you will be given specific instructions on requesting an accommodation if you are invited to interview. THE INITIAL PROBATIONARY PERIOD FOR ALL NEWLY HIRED EMPLOYEES WILL BE 365 DAYS. UNLESS REQUIRED BY LEGISLATION OR UNION CONTRACT, STARTING SALARY WILL BE SET AT STEP 1 OF THE PAY RANGE. 42 mos. exp. within pharmaceutical industry; valid driver’s license. -Or passage of an examination approved by the State of Ohio Board of Pharmacy to determine a person’s competency to perform services as a qualified pharmacy technician; 30 mos. exp. within pharmaceutical industry; valid drivers’ license. -Or completion of associate program core coursework in law enforcement or health care related field; 24 mos. exp. within pharmaceutical industry; valid driver’s license. -Or equivalent of Minimum Class Qualifications For Employment noted above. Job Skills: Board and Commission Compliance