• Support the implementation of training and onboarding for new crisis line staff and volunteers • Help facilitate instructional activities, role plays, mentorship sessions, and onboarding logistics • Support the crisis line foundational training, specialized program training, and continuing education • Lead components of volunteer recruitment and onboarding, including reviewing and evaluating applications and on-demand video interviews • Scheduling and facilitating group interviews, and tracking onboarding progress • Maintain and update training materials, ensuring accuracy and alignment with current practices • Facilitate training activities including lectures, large and small group role plays, and experiential learning exercises • Mentor trainees by conducting one-on-one and small group practice sessions and offering constructive feedback • Monitor training participation and assignment completion, following up with trainees when tasks are incomplete or overdue • Track attendance and performance data during training, share observations with the Training Coordinators, and collaborate on strategies to support trainees who may need additional guidance • Recruit and coordinate role players and mentors for each training cohort • Serve on the crisis lines regularly (calls, chats, or texts) to maintain connection to the work, reinforce training alignment with real-time needs, and model best practices for trainees

Role Description Le rôle : Coach Certifié NOKI - Vous choisissez les thématiques qui vous correspondent parmi la gestion du budget, les finances personnelles, l’organisation financière, l’entrepreneuriat et/ou l’introduction à l’investissement. - En tant que Coach Certifié NOKI, vous accompagnez chaque mois nos abonnés Premium via : - 1 session individuelle de 20 minutes / mois / client - Un suivi asynchrone via chat, pour des questions rapides - Un accompagnement structuré sur l'une des thématiques - Gérer un portefeuille pouvant aller jusqu'à 150 clients Premium par mois - Définir des objectifs personnalisés et réalistes - Suivre les progrès et encourager la discipline financière - Collaborer étroitement avec l’équipe NOKI - Maintenir une satisfaction client ≥ 4,7/5 Qualifications - Vous aimez accompagner les autres et les voir progresser - Vous avez un background en finance, gestion, banque, business, consulting ou coaching - Vous êtes structuré(e), patient(e), pédagogue - Vous êtes à l’aise à l’oral - Vous cherchez un revenu complémentaire flexible et fiable Requirements - Rémunération au client actif, complétée par des bonus de satisfaction et de fidélité - Certification “NOKI Certified Coach” - Flux continu de clients Premium - Outils, contenus et méthodes prêts à l’emploi - Formation continue en finance, entrepreneuriat et coaching - Accès à la communauté des coachs NOKI - Badge LinkedIn “NOKI Certified Coach” - Un rôle valorisant avec un impact réel Benefits - Rémunération au client actif, complétée par des bonus de satisfaction et de fidélité - Certification “NOKI Certified Coach” - Flux continu de clients Premium - Outils, contenus et méthodes prêts à l’emploi - Formation continue en finance, entrepreneuriat et coaching - Accès à la communauté des coachs NOKI - Badge LinkedIn “NOKI Certified Coach” - Un rôle valorisant avec un impact réel Company Description NOKI développe la première plateforme financière et éducative dédiée aux nouvelles générations qui bougent, entreprennent et apprennent entre l’Europe, l’Afrique et le reste du monde. Nous combinons éducation financière, coaching humain, intelligence artificielle, et bientôt des services bancaires, afin de transformer la manière dont chacun gère, comprend et fait circuler son argent.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Sales Engineering Specialist will help accelerate Gross Processing Volume (GPV) and revenue growth globally by supporting our Resellers in their efforts to acquire, retain, and expand seller use cases. This role drives impact in two key ways: - Direct Reseller Support - Being a product expert, co-selling with Resellers, handling seller escalations, and recommending first- and third-party solutions that drive immediate GPV and revenue growth. - Strategic Insights & Enablement - Partnering with cross-functional teams (Product, Partnerships, Marketing, Enablement) to identify market opportunities, analyze product gaps, and inform long-term go-to-market strategy. As a generalist Product Specialist, you will support sellers across the entire Square ecosystem and in all the industries we serve. You will work closely with our Resellers, and internal stakeholders to grow Square's presence globally. Why Join? As a member of the team, you will play an essential role in shaping Square's presence globally. You'll work at the intersection of Sales, Product, Marketing, and Partnerships-helping sellers grow their businesses while driving strategic impact. If you thrive in a dynamic, collaborative environment and are passionate about helping businesses succeed, we'd love to hear from you! We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Time allocation: - 50% Reactive - Co selling, Product Demonstrations etc. - 50% Proactive - Product Training, Installation and go-live Training etc - (Significant Travel Required) You Have - 3-5 years of experience in Sales, Account Management, or a similar client-facing role. - Consistent overachievement of goals and objectives. - Experience with product development and an analytical approach to identifying market opportunities. - Strong written and verbal communication, with the ability to simplify complex concepts for different audiences. - Ability to manage multiple projects simultaneously while maintaining high attention to detail. - Deep understanding of the ISO/Reseller community - Capacity to assess business opportunities, understand buyer needs, and position Square effectively against competitors. - Ability to collaborate cross-functionally and work with internal and external stakeholders to drive outcomes. - Openness to feedback and a commitment to continuous improvement. - Comfortable navigating changing situations and thinking quickly on your feet. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: $179,704 - $269,557 USD Zone B: $167,104 - $250,656 USD Zone C: $158,179 - $237,231 USD Zone D: $152,779 - $229,131 USD Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.

• Execute needs analysis using interviews, focus groups, surveys etc., to assess current and future skills needs for the global audience • Research and apply external best practices and innovation within learning and development, and adult learning theory. • Drive thought leadership on best methods to develop retail capabilities. • Design innovative and transformative learning programs and experiences that drive business results. • Create learning content individually or collaborate with subject matter experts to create content that is applicable, practical, and drives measurable outcomes. • Deliver virtual, face-to-face, and/or asynchronous learning content.