Job Closed

This listing is no longer active.

Didi Hirsch Mental Health Services logo
Didi Hirsch Mental Health Services

Transforming lives & erasing the stigma around mental health, substance use & suicide🎗️ | mental health is health

Crisis Line Training Specialist

Learning and DevelopmentLearning and DevelopmentFull TimeRemoteJuniorTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

67 days ago

Salary

$26 - $30 / hour

Seniority

Junior

High School1 yr expExperience acceptedEnglish

Job Description

Crisis Line Training Specialist

Didi Hirsch Mental Health Services

• Support the implementation of training and onboarding for new crisis line staff and volunteers • Help facilitate instructional activities, role plays, mentorship sessions, and onboarding logistics • Support the crisis line foundational training, specialized program training, and continuing education • Lead components of volunteer recruitment and onboarding, including reviewing and evaluating applications and on-demand video interviews • Scheduling and facilitating group interviews, and tracking onboarding progress • Maintain and update training materials, ensuring accuracy and alignment with current practices • Facilitate training activities including lectures, large and small group role plays, and experiential learning exercises • Mentor trainees by conducting one-on-one and small group practice sessions and offering constructive feedback • Monitor training participation and assignment completion, following up with trainees when tasks are incomplete or overdue • Track attendance and performance data during training, share observations with the Training Coordinators, and collaborate on strategies to support trainees who may need additional guidance • Recruit and coordinate role players and mentors for each training cohort • Serve on the crisis lines regularly (calls, chats, or texts) to maintain connection to the work, reinforce training alignment with real-time needs, and model best practices for trainees

Job Requirements

  • High School diploma or equivalent
  • Minimum one year of experience working in a mental health related position or in a training/educational setting
  • Experience working on a crisis line (call, chat/text) is preferred
  • Working knowledge of mental health services and suicide prevention services
  • Working knowledge of Agency policies and procedures, HIPAA, DMH, Department of Social Services, and other state, federal regulations related to outpatient and crisis line services
  • Advanced skills to present ideas, information, and viewpoints clearly, both verbally and in writing
  • Superior organizational skills to manage multiple projects simultaneously
  • Effective collaboration and relationship building skills
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides) is required, with the ability to create, edit, and collaborate on documents efficiently
  • Ability to use analysis, experience, and judgment to make effective decisions.

Benefits

  • Reasonable accommodations available
  • Ask about loan repayment programs you may qualify for by working at Didi Hirsch

Related Categories

Related Job Pages

More Learning and Development Jobs

NOKI logo

Certified Coach NOKI

NOKI

NOKI développe la première plateforme financière et éducative dédiée aux nouvelles générations qui bougent, entreprennent et apprennent entre l’Europe, l’Afrique et le reste du monde. Nous combinons éducation financière, coaching humain, intelligence artificielle, et bientôt des services bancaires, afin de transformer la manière dont chacun gère, comprend et fait circuler son argent.

Role Description Le rôle : Coach Certifié NOKI - Vous choisissez les thématiques qui vous correspondent parmi la gestion du budget, les finances personnelles, l’organisation financière, l’entrepreneuriat et/ou l’introduction à l’investissement. - En tant que Coach Certifié NOKI, vous accompagnez chaque mois nos abonnés Premium via : - 1 session individuelle de 20 minutes / mois / client - Un suivi asynchrone via chat, pour des questions rapides - Un accompagnement structuré sur l'une des thématiques - Gérer un portefeuille pouvant aller jusqu'à 150 clients Premium par mois - Définir des objectifs personnalisés et réalistes - Suivre les progrès et encourager la discipline financière - Collaborer étroitement avec l’équipe NOKI - Maintenir une satisfaction client ≥ 4,7/5 Qualifications - Vous aimez accompagner les autres et les voir progresser - Vous avez un background en finance, gestion, banque, business, consulting ou coaching - Vous êtes structuré(e), patient(e), pédagogue - Vous êtes à l’aise à l’oral - Vous cherchez un revenu complémentaire flexible et fiable Requirements - Rémunération au client actif, complétée par des bonus de satisfaction et de fidélité - Certification “NOKI Certified Coach” - Flux continu de clients Premium - Outils, contenus et méthodes prêts à l’emploi - Formation continue en finance, entrepreneuriat et coaching - Accès à la communauté des coachs NOKI - Badge LinkedIn “NOKI Certified Coach” - Un rôle valorisant avec un impact réel Benefits - Rémunération au client actif, complétée par des bonus de satisfaction et de fidélité - Certification “NOKI Certified Coach” - Flux continu de clients Premium - Outils, contenus et méthodes prêts à l’emploi - Formation continue en finance, entrepreneuriat et coaching - Accès à la communauté des coachs NOKI - Badge LinkedIn “NOKI Certified Coach” - Un rôle valorisant avec un impact réel Company Description NOKI développe la première plateforme financière et éducative dédiée aux nouvelles générations qui bougent, entreprennent et apprennent entre l’Europe, l’Afrique et le reste du monde. Nous combinons éducation financière, coaching humain, intelligence artificielle, et bientôt des services bancaires, afin de transformer la manière dont chacun gère, comprend et fait circuler son argent.

Worldwide
€900 / month
Block logo

Sales Training Manager

Block

Block builds simple, powerful tools that make progress towards an economy that’s truly open to all.

Full TimeRemoteTeam 10,001+Since 1990H1B Sponsor

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Sales Engineering Specialist will help accelerate Gross Processing Volume (GPV) and revenue growth globally by supporting our Resellers in their efforts to acquire, retain, and expand seller use cases. This role drives impact in two key ways: - Direct Reseller Support - Being a product expert, co-selling with Resellers, handling seller escalations, and recommending first- and third-party solutions that drive immediate GPV and revenue growth. - Strategic Insights & Enablement - Partnering with cross-functional teams (Product, Partnerships, Marketing, Enablement) to identify market opportunities, analyze product gaps, and inform long-term go-to-market strategy. As a generalist Product Specialist, you will support sellers across the entire Square ecosystem and in all the industries we serve. You will work closely with our Resellers, and internal stakeholders to grow Square's presence globally. Why Join? As a member of the team, you will play an essential role in shaping Square's presence globally. You'll work at the intersection of Sales, Product, Marketing, and Partnerships-helping sellers grow their businesses while driving strategic impact. If you thrive in a dynamic, collaborative environment and are passionate about helping businesses succeed, we'd love to hear from you! We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Time allocation: - 50% Reactive - Co selling, Product Demonstrations etc. - 50% Proactive - Product Training, Installation and go-live Training etc - (Significant Travel Required) You Have - 3-5 years of experience in Sales, Account Management, or a similar client-facing role. - Consistent overachievement of goals and objectives. - Experience with product development and an analytical approach to identifying market opportunities. - Strong written and verbal communication, with the ability to simplify complex concepts for different audiences. - Ability to manage multiple projects simultaneously while maintaining high attention to detail. - Deep understanding of the ISO/Reseller community - Capacity to assess business opportunities, understand buyer needs, and position Square effectively against competitors. - Ability to collaborate cross-functionally and work with internal and external stakeholders to drive outcomes. - Openness to feedback and a commitment to continuous improvement. - Comfortable navigating changing situations and thinking quickly on your feet. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: $179,704 - $269,557 USD Zone B: $167,104 - $250,656 USD Zone C: $158,179 - $237,231 USD Zone D: $152,779 - $229,131 USD Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.

California + 1 moreAll locations: California | Canada
$152K - $269K / year
Job Closed
Full TimeRemoteTeam 10,001+Since 1894H1B Sponsor

• Execute needs analysis using interviews, focus groups, surveys etc., to assess current and future skills needs for the global audience • Research and apply external best practices and innovation within learning and development, and adult learning theory. • Drive thought leadership on best methods to develop retail capabilities. • Design innovative and transformative learning programs and experiences that drive business results. • Create learning content individually or collaborate with subject matter experts to create content that is applicable, practical, and drives measurable outcomes. • Deliver virtual, face-to-face, and/or asynchronous learning content.

United States
Job Closed
Leidos logo

Technical Trainer

Leidos

Leidos is an innovation company rapidly addressing the world’s most vexing challenges in national security and health.

Full TimeRemoteTeam 10,001+Since 1969H1B Sponsor

The Technical Trainer is responsible for designing, developing, and delivering engaging training programs that enable adult learners to effectively use and support technical systems. This role - Combines expertise in instructional design, content development, and virtual facilitation to create scalable, high-impact learning solutions. - Partners with technical teams and stakeholders to translate complex system functionality into clear, user-friendly training experiences that drive adoption, proficiency, and performance. - Tracks all program personnel certifications to ensure annual certification requirements are met and that staff maintain comprehensive and current knowledge within their respective disciplines. - Documents, retains, and tracks required staff training and ensures compliance with established training frequency requirements. Job Responsibilities - Design and develop comprehensive training curricula for technical systems, including virtual instructor-led training (VILT), eLearning modules, and self-paced learning solutions - Apply adult learning principles and instructional design methodologies (e.g., ADDIE, SAM) to create effective, learner-centered content - Translate complex technical concepts, workflows, and system processes into clear, engaging training materials - Develop a wide range of learning assets, including facilitator guides, user manuals, job aids, simulations, videos, and knowledge base content - Deliver interactive virtual training sessions using modern learning technologies and engagement strategies - Conduct training needs analyses to identify knowledge gaps and align learning solutions with business and system requirements - Collaborate with subject matter experts, developers, and program teams to ensure accuracy and relevance of technical content - Evaluate training effectiveness through assessments, learner feedback, and performance metrics; continuously refine content - Support system implementations, upgrades, and enhancements by developing and delivering targeted training programs - Maintain and update training materials to reflect system changes, new features, and evolving best practices - Track training completion and learner progress through a training platform. Basic Qualifications - Bachelor’s degree from an accredited college or university in Adult Education, Human Resources Training and Development, or a related field. - Minimum of five years of experience developing, leading, and implementing training programs for technological systems. - Strong knowledge of technical systems used in call center environments. - Strong written and verbal communication skills. - Strong customer service skills and knowledge of call center operations. - Proven proficiency in technology platforms and electronic learning systems, as well as Microsoft Office applications including Word, Outlook, and Excel. - Strong organizational and analytical skills. - U.S. citizenship and fluency in English required. - Ability to successfully pass criminal history, fingerprint background checks, and credential verification required. - Ability to maintain and retain suitability investigation and clearance as required. - Proficient in navigating electronic systems, computer programs, and virtual service platforms. - This position requires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable. Pay Range $65,650 - $102,262.50 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: April 13, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $65,650.00 - $118,675.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

United States
$65.7K - $118K / year
Job Closed