• Own, design, implement, operate, and continuously improve all enterprise network infrastructure across on-premises and Azure cloud environments, including routing, switching, wireless, firewalls, and hybrid connectivity. • Design, implement, and support enterprise firewall platforms, including Palo Alto Networks physical and virtual firewalls, Panorama management, and Global Protect remote access, ensuring consistent security controls and reliable connectivity. • Perform advanced, hands-on troubleshooting and serve as the escalation point for complex network incidents, ensuring high availability, performance, and security of network services. • Lead network-related projects and initiatives from planning through execution, including upgrades, expansions, migrations, lifecycle and vulnerability management, and technology refreshes. • Plan and execute maintenance activities, facilitate system upgrades, and support business continuity and disaster recovery testing related to network services. • Proactively reduce incidents through root-cause analysis, trend identification, and the implementation of preventative and continuous improvement measures. • Manage and coordinate third-party vendors, managed service providers, and NOC services responsible for network operations, ensuring accountability, service quality, and adherence to organizational standards and timelines. • Partner with internal IT, security, and business teams to deliver reliable, scalable, and secure networking solutions that align with operational and strategic objectives. • Provide informal technical leadership and mentoring to IT team members by sharing expertise, setting technical direction within the network domain, and supporting skill development. • Research, evaluate, and guide the adoption of new or enhanced network technologies and services to improve reliability, security, and operational efficiency. • Create and maintain accurate system documentation, network diagrams, standards, and knowledge base articles. • Demonstrate excellent customer service by managing expectations, advocating for business partners, and understanding the role of network services in enabling organizational success. • Ensure complete and accurate ticket documentation, adherence to standard operating procedures, and effective communication across teams. • Meet incident response and resolution SLAs and participate in after-hours support as required.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team Corporate IT drives our IT support, IT engineering and business engineering functions at Airwallex. IT Engineering is the core team that drives our technology experiences from communications and video conferencing to managing our computers, applications, identity and access management. Network Operations builds our corporate network, supports our international access for our Airwallex staff all over the globe, and ensures a reliable and stable experience for our remote and in-office needs. We design, build and run the systems and services our Airwallex team uses to build our product, serve our customers and run our business. We partner with every team in the business, from Finance to Engineering, People Operations and Support and solve problems and create solutions for the many challenges our teams face. What you'll do - Build the foundations of our new corporate network, and help design the team structure and size for the future - Design and build corporate network infrastructure for new Airwallex offices as we expand globally, and upgrade our existing portfolio - Design, implement, and maintain highly available and secure corporate network infrastructure (LAN, WAN, Wireless, VPN) across multiple global offices and regions. - Configure on-prem gateway/router/networking hardware globally, including mixed vendors in some locations - Manage global connectivity over international leased lines and domestic internet connections - Lead the configuration and troubleshooting of complex network devices, including routers, switches, firewalls, load balancers, and wireless access points. - Own CorpNet, and act as a first-responder or escalation point for complex network issues, running an incident through to completion and after-action reports. - Collaborate with cross-functional teams (e.g., CorpSec, ProdSec, Engineering, Product, IT Engineering, Workplace, etc.) to integrate network solutions and support business initiatives. - Work with IT Engineering, IT Support on troubleshooting network issues on endpoints, including basic IT operations support, building a core networking understanding among the team - Develop and maintain comprehensive network documentation, including diagrams, configurations, and operational procedures. - Evaluate and recommend new networking technologies and solutions to stay ahead of our business growth - Mentor, develop and coach other network engineers and staff, sharing knowledge and fostering skill development within the team - manage underperformers and attract talent - Participate in a global on-call rotation, providing primary response for corp networking issues in a follow-the-sun model. - Flexible scheduling (as needed) to support the business and team initiatives -- i.e. participate in network upgrades after-hours or weekend implementation work to minimise business disruption. Must haves - Senior-level experience with designing, implementing and maintaining Juniper and Palo Alto Networks vendor solutions - Demonstrated experience in a multi/mixed networking vendor environment (Juniper, Palo Alto, Cisco, Aruba, etc.) in a global company - Experience with networking solutions for mainland China and international connectivity - Strong fundamental understanding of wifi technology and endpoint engineering - hardware knowledge a plus (Juniper Mist, Cisco Meraki, Aruba, etc.) - Expert understanding of command-line configuration of networking hardware and vendors (JunOS, IOS, etc.) Nice to haves - Strong knowledge of Palo Alto Networks GlobalProtect, Prisma/Prisma Cloud and core networking fundamentals - Managed or lead a team of network engineers - ideally at a startup, from early days to a large corporate footprint, you've seen the growth happen and know the problems that come with it - Bachelor's degree in Information Technology, Computer Science, or a related field, 5+ years of relevant experience in a similar role. - Strong, demonstrated written and verbal English communication skills, - Understanding of common identity standards, including SAML, OAuth, SSO, etc. - Experience using and understanding of cloud infrastructure (AWS, GCP, etc.) - Understanding of RBAC, ABAC, PBAC, ACLs and common access management principles in security and corporate IT environments - Experience working in all SaaS-based systems and applications - Strong understanding of MDM systems (macOS, windows; kandji, JAMF, intune, etc.) - Ability to move fast and urgently, making correct decisions and assumptions - sometimes without all the information Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid

GCI's Network Engineer III will apply engineering principles to multiple sub-groups within the Technology Solutions internal departments; responsible for architectural design, development, implementation, and support within the company and/or between business departments that follow telecommunication industry standards using engineering principles. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: - Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support. - Able to understand GCI standard engineering concepts of availability, efficiency, redundancy, scalability, and security. - Able to Identify opportunities for continuous improvement of the current network and/or systems facilities. - Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization. - Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology. - Provides detailed reports on network operational status, and milestones related to project completion. - Capable of remote site support for off-site personnel and customers. - Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors’ junior engineers and technicians. COMPETENCIES: - ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary. Own and manage priorities and individual tasks without direct supervision. Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes. - BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. Lead by example on all fronts. - COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences. Decision making, problem solving, both technical and procedural. Build and maintain effective working relationships with leadership, peers, customers, and vendors. - COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics. - CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to both external and internal customers. - RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. - SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. - COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Build and maintain effective working relationships with leadership, peers, customers, and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment, professionally. - RESULTS - Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to provide training to team members on technology. - MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Knowledge of standard network engineering concepts. Ability to create and edit network diagrams. Additional Job Requirements: This is a senior level position and requires the ability to perform highly complex and diverse duties under deadlines and operating constraints. Design, plan, analyze, and implement networks delivering services across multiple company business departments. Must be able to make independent engineering decisions and provide technical direction for resolution. Responsible for review and provide final engineering design specifications and service requirements. Receives clear direction on assignment objectives, complex features, and possible solutions, supervisory assistance on unusual problems. Capable of performing project engineer on large projects with the ability of mentoring, coordinating, directing, assisting, and providing technical direction to junior engineers and technicians. Comprehensive understanding of standard engineering concepts such as high availability, redundancy, reliability and testing, security, and standards. Superior time management skills to manage multiple complex projects smoothly and professionally on time and on budget. Essential Duties for this position: - Defines, designs, and implements complex projects utilizing standard telco engineering principles and concepts, efficiency, redundancy, availability, security, and scalability, responsible for new systems’ planning and implementation. - Defines KPIs for operational management, provides and updates operational documentation, training, and diagrams. - Works with management and engineering staff to determine future architecture and planning requirements and assures that needs are met by proposed future designs and long-term plans. Project coordination to include facilitating customer sales via technical support and engineering efforts. - Mentors and supports junior engineers and technicians. - Supports and manages escalations to resolution. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis - High School diploma or equivalent. - Bachelor’s degree in Computer Technologies, Electrical Engineering, or relevant field. * - Minimum of six (6) years’ experience in progressive engineering in information technology, design and implementation using engineering principles, complex project management within telecommunications including technology insertion, or related background. * Preferred: - Experience within the telecommunications industry. - Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel, such as between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: - Work is primarily sedentary, requiring daily routine computer usage. - Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. - Ability to accurately communicate information and ideas to others effectively. - Physical agility and effort sufficient to perform job duties safely and effectively. - Ability to make valid judgments and decisions. - Available to work additional time on weekends, holidays, before or after normal work hours when necessary. - Must work well in a team environment and be able to work with a diverse group of people and customers. - Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal. PILLAR ADDENDUMS: CTO Planning & Engineering: Additional Engineer Job Duties & Disciplines Provides technical expertise and strategic insight in the planning, development, and implementation of engineering solutions. This role bridges the gap between technology planning, project execution, and system optimization, ensuring that the organization's infrastructure aligns with its long-term goals and innovation strategies. Collaborates with cross-functional teams, including software developers, systems engineers, and product managers, to design, evaluate, and implement complex technological solutions. Focuses on the technical and strategic planning of engineering initiatives, helping define and deliver projects that enhance the company's technology infrastructure, improve operational efficiency, and drive business growth. - System Design & Analysis - Quality Assurance & Testing - Security Engineering - Network & Infrastructure Engineering - Performance & Capacity Planning - Automation & Scripting - DevOps & Continuous Improvement - Training & Development CTO TECHNOLOGY ADDENDUMS: CTO – Transport Engineer: This role is part of CTO focused on technology related to Transport and Access Engineering. Protocols & Standards: TDM/ FDM TCP/ UDP DAA OSPF 802.11 ax/ac/n QoS Circuit Layout Records BGP IS-IS Ethernet CWDM/ DWDM T-Carrier Services (DS0,T1, etc) MPLS SONET OTDR Hardware and Software: Nokia Metasolv Actellis Fujitsu Cisco WLC Ciena Turin/ TransNav Calix F5, C7, E7 / Calix CMS Ribbon Infinera BTI NEC Transmode Cisco ONS CLI software (putty, secureCRT, etc) Various DACS hardware (including but not limited to Adtran, T::DAX, Acterna, Coastcom) Various Remote test sets: Remote NIC, Digital Lightwave, DTM, Acterna RTM, etc Preferred Certifications: Nokia NRS I/II CCNP PCNSA SCTE JNCIP PCNSE CMTS CCIE CCNA JNCIA JNCIE JNCIS

• Designs and deploys company LANs, WANs including routers, switches, firewalls, VPN concentrators, wireless, and other hardware • Configures networks to ensure efficient and reliable operation for fulfilling business objectives and processes. • Monitors network performance and troubleshoot problem areas as needed • Creates and maintains documentation as it relates to network configuration, network mapping, processes, and service records • Monitors ticketing queue, responds to incidents in a timely manner, documents solution • Ensures network connectivity of all servers, workstations, and other network appliances • Develops, implements, and maintains policies, procedures, and associated training plans for network administration, usage, and disaster recovery • Conducts research on network products, services, protocols, and standards to remain abreast of developments in the networking industry • Manages all network security solutions in accordance to industry best practices • Provides guidance to junior members of the team • Participates in after hours, on-call rotation as needed • Notifies end users of planned network outages/maintenance, work with providers to understand impact and timeline of provider outages • Provides backup coverage for other functions including systems administration, virtualization, storage, and telephony