Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed. Essential Duties - 1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative. - 2. Strives for first call resolution and demonstrates high level of customer service. - 3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external. - 4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily. - 5. Exhibits collegial and professional demeanor in all interactions. - 6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck. - 7. Follows USC/Keck Communications standard and policy. - 8. . Accepts alternate assignments to any area within the organization as assigned by Management. - 9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work. - 10. Other duties as assigned. - 11. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner. - 12. May perform follow up checks with all open pages while on shift and before leaving shift - 13. Demonstrates proficiency in ensuring that all information housed within the Call Management system and Qgenda is sent for updates to management and readily accessed when needed. - 14. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel. - 15. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations. - 16. Utilizes organizationally defined systems to perform patient communication. - 16. Performs scheduling functions, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system. - 17. Creates and maintains medical data and reconciles to patient appointment records. - 18. Coordinates care with patient coordinators, nurses and physicians to secure appointments for patients and referring physicians. - 19. Performs data entry and maintains data bases for bumps and cancellations. - 20. Verifies insurance coverage using organizationally defined process. May determine if patient’s insurance is contracted with USC and advise patient of any estimated financial responsibility. - 21. Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center. Required Qualifications: - Req High school or equivalent - Req 2 years Minimum two (2) years of experience working in a call center, customer service and/or healthcare department/ environment (or combination of that equals two or more years) - Req Demonstrated interpersonal skills. - Req Ability to multi-task. - Req Excellent verbal and written communication skills. Preferred Qualifications: - Pref Associate's degree Associates’ or Bachelors’ degree in healthcare, business or operations field strongly preferred. - Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant. - Pref Knowledge of HIPPA compliance and various health insurance types preferred. - Pref Knowledge of medical terminology strongly preferred. - Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. - Pref Bilingual: Spanish, Chinese and other languages preferred. Required Licenses/Certifications: - Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $21.00 – $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. - Notice of Non-discrimination - Employment Equity - Read USC’s Clery Act Annual Security Report - USC is a smoke-free environment - Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$144635.htmld

Title: Registered Nurse - Remote- Telehealth- part time Location: Remote, United States Job Description: We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Registered Nurse 1, Care Line, is responsible for providing telephonic triage directional patient care advice for general and specific illnesses, health related issues, client counseling, patient advocacy, health education and referral and resource management to ChenMed patients and their families. Providing on-call coverage, the incumbent in this role provides remote clinical advice and assessments within license and as possible given technology and medium. The registered nurse collaborates with primary caregivers and others on the interdisciplinary care plan team to provide a team approach of care. The schedule for this position is as follows: Wednesdays Thursdays and Fridays 1700-2100 Saturdays 0800-1200 Sundays 0800-1600 ESSENTIAL JOB DUTIES/RESPONSIBILITIES: - Connects with patients via phone or video call. Interviews and questions patients to collect health history and uses a computer system to record and store comprehensive and focused data relating to the health needs of patients and families. - Provides health assessment and treatment solutions, monitors patient health and at-home care, aids in emergency scenarios and promotes patient wellness. - Based on technology available, monitors a patient's blood oxygen levels, heart rate, respirations, blood pressure and blood glucose as well as other assessment measures. - With the help of video chatting, identifies patient's symptoms and conditions. Analyzes data to determine the appropriate health maintenance and identify appropriate outcomes for patient and family. - Collaborate with on-call providers as needed to support expected clinical outcomes for the patient and family. - Evaluates and documents progress toward the anticipated outcome. Assist in ensuring achievement of optimal patient outcomes using Telemedicine. Documents interventions in a readable, understandable language. - Aids in enhancing the quality and efficacy of the organization's telehealth practices and professional nursing practice through successful utilization and improvement of outcomes that demonstrate program efficacy. - Utilizes appropriate resources to plan and provide services that are safe, effective and fiscally responsible. - Performs other duties as assigned and modified at manager's discretion. EDUCATION AND EXPERIENCE CRITERIA: - Associate Degree in Nursing required, Bachelor's Degree in Nursing preferred - Nurse Licensure Compact multistate license required - Michigan and Illinois Nurse Licensure required within 90 days of hire, ability to obtain additional licenses as requested by the organization within 90 days of hire - Basic Life Support (BLS) certification from the American Heart Association or American Red Cross required - Minimum of 3 years acute clinical nursing work experience working in emergency services, urgent care, or geriatric care highly preferred - Minimum of 1 year virtual care experience preferred - Must reside within the Continental United States where company is established as a legal business entity PAY RANGE: $64,583 - $92,262 Salary The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions. EMPLOYEE BENEFITS We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. #LI-Remote

Primary Care Physician (Remote | Full-Time | No On-Call) Join Belle, a fast-growing healthcare provider bringing innovative in-home and virtual care to seniors. Our mission is simple: improve health outcomes while making care more accessible and joyful. We’re looking for a Board Certified (or Eligible) Primary Care Physician to join our team and deliver high-quality, preventive-focused care through telehealth. Why You’ll Love Working Here - 100% remote telehealth — no commute, no nights, no weekends, no major holidays - Low-acuity, standardized protocols = predictable caseload and less stress - Comprehensive benefits package (medical, dental, vision, 401k) - Be part of a mission-driven team helping Medicare seniors live healthier, longer lives What You’ll Do - Provide routine telehealth visits with Medicare patients (E/M and Chronic Care Management) - Create and manage personalized care plans for ongoing conditions - Collaborate with our integrated care team (nurse case managers, NPs, CHWs) - Ensure thorough documentation in our EHR and compliance with quality measures - Engage patients in preventive care to reduce avoidable complications What We’re Looking For - MD or DO, Board Certified/Eligible in Family Medicine, Internal Medicine, or Geriatrics - Active medical license — multi-state licensure a plus - Credentialed with major plans: UHC, Aetna, Humana - Strong interest in preventive care, senior health, or chronic condition management - Tech-savvy and comfortable practicing via telehealth - Collaborative, mission-driven mindset with excellent communication skills Why Belle, Why Now Healthcare is shifting homeward—and seniors deserve better. Belle is redefining care by embedding preventive services directly in the lives of Medicare members. By joining us now, you’ll not only enjoy a work-life balance rare in clinical practice but also help build the future of senior care. Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Title: Scheduling Specialist I Location: Dallas - Hospital time type Part time Onsite job requisition id JR5717 Job Description: Our patients are our number one priority! We're committed to giving children back their childhood! Job Posting Title: Scheduling Specialist I Location: Dallas - Hospital Additional Posting Details: PRN (Per Diem) On-site, non-hybrid As-needed basis Monday - Friday 7:30am-4:00pm; 8:00am-4:30pm; 8:30am-5:00pm; 5:30am - 2:00pm; 4:30pm-7:30pm *Hours may vary according to operational demands during high census and staffing gaps Job Description: Responsibilities - Greet patients/families in a professional and welcoming manner - Performs scheduling and registration process for appointments within the ambulatory setting - Functions as a liaison between patients, families, and intradepartmental staff - Performs check-in and check-out for patient visits - Greet callers in a professional and welcoming manner, field questions, and assist in making patient appointments - Screen and route inbound/outbound calls in a timely manner; includes creating telephone encounters as necessary - Performs patient intake/referral process; appropriately scheduling appointments according to scheduling algorithm/protocols - Performs scheduling of new and/or follow-up patient visits, including, but not limited to diagnostic and ancillary appointments (as needed); may require coordination with clinical team - Communicate appointment details with patients, provide necessary instructions, and appropriately answer questions - Performs scheduling and pre-registration process for appointments within the ambulatory setting, including, but not limited to confirming, cancelling, and rescheduling appointments, as needed - Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights - Obtain accurate collection of patient demographics, insurance coverage, and other relevant information - Promote and assist patients/families in signing up for MyChart - Functions as a liaison between patients, families, clinical care teams, intradepartmental staff, and community provider offices - Maintains and distributes incoming departmental faxes - Maintains and acts on individual email and Inbasket pools and messages - Scanning of clinical record information and correspondence into patient’s electronic record - Maintains scheduling, registration, and referral work queues in Epic - Responsible for meeting telephone system metrics and any other productivity standards set by the department, which may include length of call, length of answer time, and number of calls taken within a specific period - Maintains patient information and documentation in electronic medical record - Supports hospital and departmental performance improvement goals - Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations - Supports departmental initiatives and change efforts - Practices financial and resource stewardship - Engages in strong communication and acts as team player in supporting mission and vision of organization - Additional duties as assigned Education / Requirements: - High school diploma or equivalent required - Minimum 2-year relevant experience preferred - Strong written and verbal communication skills preferred - Strong organizational and interpersonal skills preferred Supervisory Responsibilities - Supervises Staff: No Working Environment - Working Conditions: Inside - Working Position: Sitting - Physical Demands: Sedentary - Physical Requirements: Repetitive Movement - An Individual in this position will be required to lift or carry weight in this group: Up to 10lbs - Sensory/Communicative activities essential to the performance of this position: Hearing - An Individual in this position will be exposed to: Inside environment