Who We Are Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs. Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology. Job Purpose The purpose of the Customer Support Representative for Electronic Visit Verification (EVV) and Facility Verification Department is to provide seamless support to clients by managing the usage, and compliance of the EVV and Facility systems/platforms. The Customer Support Representative offers retraining, troubleshooting, and ongoing guidance to enhance system efficiency, improve client satisfaction, and ensure the accurate and compliant delivery of Home Care and Facility invoices to LTC insurance carriers. Duties/Responsibilities: - Serve as a point of contact for clients utilizing Wellcove’s EVV and Facility platforms, addressing inquiries and resolving issues promptly. - Assist claimants, caregivers, home care agencies, and facilities in ongoing inquiries regarding the EVV and Facility platforms. - Provide training and guidance to clients on the use of EVV and Facility platforms, tools, and processes. - Gather required information from clients accurately record data in Wellcove’s platforms/systems. - Maintain organized documentation for all client interactions, training sessions, and compliance activities. - Provide outstanding customer service via phone and email, displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help. - Independently process caller requests accurately and promptly in Wellcove’s proprietary system and escalate as appropriate. - Comply with customer support objectives and performance standards. - Effective use of process resources to gain knowledge base and ensure the delivery of accurate information and error-free processing of requests. - Other duties as assigned. Required Skills/Abilities: - Excellent computer skills including proficiency with Microsoft office applications. - Accountable and able to work remotely and independently. - Displays a positive ‘can do’/customer-first attitude. - Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities. Demonstrate a high level of proficiency in the use of the English language in oral and written forms. - Willingness to learn new duties and technology-related skills as required. - Ability to effectively multi-task. - Collaborative team spirit. - Ability to pass background screening and drug test (includes marijuana). - Ability to provide responses from three professional references. - Able to provide a dedicated remote work location free from background noises, interruptions and desk clutter. - Able to provide reliable internet connection and access to a smart phone. At Wellcove, we strive to create an inclusive culture for all. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.

• Maintaining an advanced understanding of primary paid media channels and how they fit within the funnel – to include Google Ads, Microsoft Ads, Apple Search Ads, etc. • Driving account strategy geared towards achieving or exceeding client efficiency and growth goals. • Developing and executing the appropriate account management monitoring and optimization techniques to drive performance toward client targets and budgets. • Quantifying and prioritizing initiatives that will have the greatest impact on account performance. • Driving the creation of client roadmaps, testing plans, reports/dashboards, and QBRs/FBRs to meet client needs. • Managing the performance of designated client portfolios to client performance goals and practicing good stewardship of client budgets. • Writing, reviewing and ensuring that agendas meet client needs for status calls and adhere to all important and upcoming management updates. • Effectively leading client calls, speaking to completed projects, performance, and planned initiatives/long-term optimization strategy. • Ensuring all account management efforts go through a QA process and are executed/delivered error-free. • Owning the relationship between DEPT® and dedicated platform reps (i.e. Google, LinkedIn, etc.). Working with reps to identify and vet new opportunities while maintaining platform best practices, etc. • Owning the paid media strategic roadmap on all accounts and supporting the Account Lead to help in coordinating initiatives with growth teams for the holistic client roadmap. • Manage at least one direct report, working closely to develop this team member's skills while efficiently helping to move the accounts forward.

Position Summary: The Account Integrity Specialist is responsible for ensuring the accuracy, consistency, and integrity of customer account data across company systems. This role supports operational excellence by creating new accounts, auditing existing records, maintaining ERP data integrity, and managing quarterly GPO maintenance activities. Key Responsibilities: - Develop an in-depth knowledge of Cadwell’s products, services, customer structure, and business processes - Create and maintain customer accounts in Syteline and related systems, ensuring completeness and accuracy of required documentation and data fields. Process account creation requests and perform account updates, including address changes, acquisitions, and other customer record modifications. - Audit existing customer accounts to ensure data accuracy, proper classification, pricing alignment, account hierarchy, tax status, and compliance with internal policies - Clean and standardize account data in Syteline, correcting discrepancies, duplicates, inactive records, and incomplete information - Perform quarterly GPO maintenance, including contract validation, pricing updates, eligibility verification, and system updates to ensure compliance with agreements - Collaborate with Sales, Finance, Service, and other departments to resolve account discrepancies and clarify account structure or contract details - Ensure proper documentation and record retention in accordance with company policies and audit requirements - Support ERP and CRM (Salesforce) data integrity initiatives, including reporting, data validation, and process improvement efforts. Ensure proper conversion of prospect accounts and maintain data quality by preventing duplicate prospect and customer records. - Assist in developing and maintaining standard operating procedures related to account creation, maintenance, and GPO updates - Identify opportunities to improve account management workflows and recommend process enhancements - Perform other duties as requested, directed, or assigned Education / Experience: - Bachelor's Degree in Business, Finance, Accounting, Information Systems, or related field preferred - 2+ years of experience in account management, data management, order management, finance operations, or related field required - Experience working within an ERP system (Syteline preferred) - Experience in medical device, healthcare, or regulated industry environments preferred Job Knowledge / Requirements: - Highly detail-oriented and organized - A “customer first”mentality - Strong problem-solving and decision-making skills - Communicate clearly and effectively, demonstrating strong listening, speaking, and writing skills; formal presentation skills before internal and external groups to clearly communicate highly technical information and legal requirements - Ability to work successfully as part of a highly dynamic and fast-paced team - Knowledge of Cadwell product lines and technology, and standard concepts, practices, and procedures within the medical devices industry - Competency in computer skills: MS Office and Google applications, ERP, CRM, and query tools - Exhibits Cadwell’s core values of Integrity, Initiative, Accountability, Commitment to Excellence, and Service to Others Travel & Work Requirements: - General office positions may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision and 2-way written/verbal communication. More specific details may be provided as needed or requested. - Extensive use of computer and telephone - Travel may be required; must be able to obtain necessary travel documents - Work hours outside normal business hours may be required to meet business needs Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at careers@cadwell.com. Salary Range $20—$27 USD

Da/Pro Rubber, Inc. is a leading manufacturer of precision molded rubber, plastic, and TPE products for OEM companies across highly regulated industries including medical, aerospace, and defense. A leading U.S.-based manufacturer serving OEM customers in various industries is seeking an experienced Sales Account Manager to support and grow business in the mid-America Region. The assigned territory includes Oklahoma, Texas, Arkansas, Missouri, Nebraska, Kansas, Wyoming, Colorado and New Mexico. The ideal candidate will be located in Tulsa, Ok. and/or near a major hub airport in the mid-America region of the U.S. Position Overview This role is responsible for managing and expanding existing OEM customer relationships while identifying and developing new business opportunities. The successful candidate understands the OEM buying process, values consultative selling, and partners closely with internal technical and engineering teams to deliver effective, customer-focused solutions. Key Responsibilities - Develop and execute territory strategies aligned with overall business objectives - Own and manage customer relationships, ensuring responsiveness and follow-through - Grow existing accounts while identifying new market and customer opportunities - Collaborate with engineering and technical teams to deliver consultative solutions - Communicate market trends, customer needs, and performance metrics using KPIs - Ensure compliance with company pricing, forecasting, terms and conditions, and ethical standards - Effectively coordinate internal resources to support territory goals Qualifications - Bachelor’s degree in engineering or business (required) - Minimum of 5 years of professional experience; strong background in sales of engineered products strongly preferred - At least 2 years of manufacturing sales experience - Strong critical thinking, problem-solving, and organizational skills - Excellent communication and interpersonal skills with the ability to engage all organizational levels - Knowledge of industrial sales techniques and a willingness to continuously learn - Ability to manage multiple priorities independently - Proficiency with Windows-based systems and Microsoft Office - Willingness to travel up to 75% within the assigned territory Compensation & Benefits - Competitive salary commensurate with experience and qualifications - Medical, dental, and vision insurance - Bonus program - 401(k) retirement plan