At Blue Cross and Blue Shield of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve. Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there’s no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team Blue, you’ll find purpose, opportunities and the support you need to build a meaningful career and make a powerful impact in our community. The ideal candidate will live within the state of Nebraska or Local Omaha area. If living in one of our approved states (Florida, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, and Texas). Responsible for ensuring the Customer Service Center operates in the most efficient manner possible by providing accurate forecasting, scheduling to meet staffing needs and distribution of skilled resources to meet service goals. Responsible for reporting and analysis of multi-channel traffic to identify trends and monitor performance. Provide company leaders with efficiency updates and uphold high customer service standards through real-time monitoring and other methods. What you'll do: - Responsible for the development and maintenance of contact center operations reporting to include individual, team, center and enterprise statistics. - Maintains accurate quantitative and qualitative records of multi-channel performance and client service levels (performance guarantees). - Assist with scheduling and process time of requests. - Assists in the manpower planning process, especially in the areas of staffing (permanent headcount) and scheduling (situational headcount). - Monitors and measures contact center volumes and performance of Contact Center Operations to assure the highest effort of productivity. - Monitors real-time traffic patterns, daily production reports and work volume making appropriate staffing adjustments to meet fluctuating workload and measurable service objectives. - Utilizing software, researches and analyzes historic records of traffic and performance to identify trends and patterns resulting in accurate forecasts. - Conducts periodic training sessions instructing various contact center personnel of workforce management methodologies and technology. - Collect, identify, review and analyze workforce data to make data driven decisions and constructs proactive recommendations towards meeting measurable service objectives. - Maintains working knowledge of Automatic Call Distribution system to make sound operational decisions. - Manage agent skilling and proficiency settings as well as call type prioritization. - Lead meetings that will focus discussion about WFM KPIs, resource challenges and skilling or servicing strategies. - Hours: Call Center hours are Monday–Friday, 7:30 a.m.–6:00 p.m. Team members rotate schedules to meet coverage needs. Assigned workdays and hours will be determined once an offer is accepted. To be considered for this position, you must have: - Bachelor's Degree or equivalent and relevant Workforce Management experience. - 1+ years of experience administering a WFM system inclusive of forecasting, scheduling, and real-time functionality that is generally native to a WFM system. - 1+ years of experience administering agent skilling. - Excellent Microsoft Excel skills - Excellent communication skills and ability to effectively communicate with all levels within the organization (verbal and written). - Working knowledge of Excel, to include workbook design, data accumulation and reporting. - Understanding of Call Center. - Telecommunications including call routing and skill management. - Superior attention to detail, innovation and strong business acumen. - Experience in responding effectively to highly sensitive, complex and/or urgent requests. - Effective organizational, planning and time-management skills. - Effective analytical thinking and ability to clearly identify key elements, patterns, results and relationships. Learn more about what makes BCBSNE such an exceptional place to work by visiting NebraskaBlue.com/Careers. We strongly believe that diversity of experience, perspective and background will lead to a better workplace for our employees and a better product for our customers and members.

Summary: The Sr IT AMS Analyst is responsible for ensuring that information technology systems supporting client operations remain available, stable, and adaptable to meet evolving business needs. Key performance measures include maintaining operational stability, optimizing system performance, and providing immediate response to reported incidents. This role serves as a subject matter expert for client systems and platforms. Essential Job Duties and Responsibilities: - Participate in major incident calls to assist with impact assessment, business communications, and solution implementation. - Document system process flows mapping critical business functions to application components to identify impacted operations. - Engage in software change management and deployment processes to maintain awareness of potential impacts on call center applications. - Analyze business operational needs and adjust configuration parameters to address rapidly changing conditions. - Manage the full project life cycle—from requirements gathering to deployment—for assigned projects. - Partner with functional units to identify, define, and document business needs, objectives, and operational procedures. - Communicate technical issues in business terms to ensure understanding of risks and impacts. - Act as liaison between end-users, technical teams, and consultants during analysis, design, configuration, testing, and maintenance of systems. - Analyze the impact of new systems and enhancements to ensure alignment with operational workflows. - Track and document changes for functional and business specifications; write clear procedures for records and training. - Identify opportunities for process improvement through system changes or operational adjustments. - Conduct change impact analysis and document business rules, functions, and requirements. - Obtain expert knowledge of assigned business processes and create detailed requirement documents for development and testing. - Challenge IT and business teams to continuously improve processes. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Other Job Duties and Responsibilities: Performs other related duties as assigned. Supervisory Responsibilities: - This position is an individual contributor. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - Strong communication skills to translate technical concepts into business language. - Ability to manage multiple priorities and projects simultaneously. - Experience with incident management, change management, and system documentation. - Analytical mindset with problem-solving capabilities. Education and/or Experience: - Bachelor’s Degree from a Four (4) year College or University. - 5+ years of diverse financial services / mortgage banking experience preferred Certificates, Licenses, Registrations: - None Required Work Complexity: Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues and understanding of the financial/mortgage industry. Problems are typically solved through drawing from prior experience and analysis of issues. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity: The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Responsibilities: - Updating current documents with most up to date information and details - Outgoing calls to insurance companies to confirm coverage details - Support team members with task lists for PTO coverage Experience and Educational Requirements: Currently enrolled in an undergraduate program with a post-secondary institution. Must be able to work between 8 and 40 hours per week, depending on the department's needs. Minimum Skills and Requirements: - Ability to communicate effectively both orally and in writing - Good project management skills - Strong interpersonal, teamwork, and leadership skills - Customer service experience an asset - Good analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions - Must be eager to learn, self-motivated, flexible, accountable and can effectively handle multiple tasks at one time - Excellent organizational and time-management skills - Knowledge of computers to operative effectively with PowerPoint presentations, Excel spreadsheets, and Microsoft Outlook The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Full time . Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Accessibility Policy AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Salary Range* $37,700 CAD - 55,990 CAD This posting is intended to fill an existing vacancy for our Summer Student role. Affiliated Companies: Affiliated Companies: Innomar Strategies

Why Join Us? SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state. Job Description: This role will be responsible for devising and implementing a strategic plan to maintain and increase referrals from healthcare providers within their designated territory. This role emphasizes the use of data to drive analysis, targeted outreach, and territorial expansion. The Physician Liaison must achieve predetermined growth objectives within their assigned region and demonstrate a thorough understanding of the oncology landscape. This is a remote role in Florida. We will hire two Physician Liaison to cover East Central and Southeast Florida. Responsibilities - Develop new referral networks while strengthening relationships with current referring physicians. - Initiate and maintain regular communication with referring providers and/or their office staff through various channels, including peer-to-peer interactions, scheduled or follow-up visits, email, and phone outreach. - Leverage Salesforce and OneAnalytics to analyze market trends, monitor referral patterns and new patient volumes, inform territory strategy, and support growth initiatives. - Meet weekly outreach goals and document all activities in Salesforce in a timely and accurate manner. - Review monthly performance metrics, implement variance reporting, monitor, review, and report on all activity and outcomes. - Identify and help resolve workflow or system issues that may hinder the referral process for providers. - Serve as the primary point of contact and collaborate with physician organization groups for the practice. - Assist in coordinating community speaking events for physicians and clinical staff. - Gather and share competitive intelligence—including market dynamics, business risks, and referral trends—with relevant practice leadership. - Report to the OneOncology Liaison leadership team to ensure seamless collaboration and alignment on strategic goals. - Perform other duties and special projects as assigned. - Other duties as assigned. Key Competencies - Excellent verbal and written communication skills. - Proficient with CRM and market analytics reporting, preferably Salesforce - Ability to pull general analytical territory reports associated with the appropriate reporting tools and job functions. - Strong knowledge of both Oncology and Non-Oncology Infusion Treatments a plus. - Ability to work cooperatively. - Initiative-taking, solution-oriented, and empathic to our patient population. - Experience with marketing and communications. - Strong computer skills; in Excel, Word, and PowerPoint - Comfortable traveling locally 80% of the work week. - Easily adjust to change. Qualifications - Bachelor’s Degree and 3-5 years of relevant experience within Oncology or the healthcare industry. - May consider without bachelor’s degree with additional relevant experience of 4+ years (equaling 8 years of experience).