Title: Bilingual Patient Engagement Coordinator - Temporary Location: Remote Employment Type: Temporary (through 12/31/2026) Hourly Pay Range: $16 - $20.34 per hour Schedule:  10-hour shifts, 40 hours per week. A or B Shift Rotation: Must be available to work either A Shift (Sun, Mon, Tues, Wed) or B Shift (Wed, Thurs, Fri, Sat) shifts starting at 11:00 a.m. *Schedule is subject to change based on operational needs About DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. Responsibilities: - Perform omnichannel outreach including but not limited to voice, email, SMS, and social patient engagement to market and schedule patients for healthcare appointments - Properly escalate emergency patient communication as needed based on predetermined workflows - Handle inbound partner priority escalations - Answer inbound calls to assist patients with pre- and post-visit support needs - Document interactions effectively in a CRM or EMR - Participate in department meetings - Verify insurance and properly schedule visits - Effectively communicate with patients through various platforms - Provide on-demand support for patients, providers, and in-field Mobile Health Clinicians - Coordinate with the field teams and clinical teams providing care - Coordinate support with patient medical records, letters, forms, and patient follow-up - Ensure professional communication with patients, coworkers, managers, and field staff - Maintain positive QA and KPI reviews – minimum 85% - Maintain a compliant minimum ready time of 80% each week - Maintain a 15% booking rate each week, or minimum of 15 bookings per shift, whichever is greater - Stay current with the changing needs of the department - Additional assignments, and cross functional tasks, will be required as necessary Required Qualifications: - Must be available to accept work through the end of 2026. - High school diploma or general education degree (GED) - Experience working in a call center or phone-based sales/support team - Basic knowledge of using standard applications (Outlook, Excel, Word, etc.) - Bilingual English and Spanish - Outstanding organizational and multitasking abilities - Active listener with excellent communication skills - Sound judgment and critical thinking - Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift, based on the needs of the business Preferred Qualifications: - Experience in healthcare, sales, patient scheduling, medical billing, or customer service - Prior experience using CRM platforms, AthenaHealth EMR, CX phone systems Additional Details Regarding Remote Workforce: - The remote worker must have access to: - Stable high-speed internet - A quiet, professional, in-home area to complete work - To allow for remote QA, training, and assistance, the remote worker will be required to use a company-provided computer that is pre-set to allow for screen, keystroke, and audio (while on calls) recording - Any additional required technology resources will be provided by the company - Managers may request cameras turned on during team meetings EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. Responsibilities: - The management of the assigned projects and/or cases. - Adherence to the general company processes - Telephone support: - Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on: - funding and access issues, including private, public and special access programs; - compliance programs - Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; - Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals; - All patient programs are based on casework methods and include a significant amount of out-bound calls. - Document each activity in program specific database. - Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager. - Provide feedback regarding current protocols, database, processes, and inter-departmental relationships. - Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences. - With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring. - Responsible to report all Adverse Events to the assigned units/departments - The Caseworker will also be assigned other duties and tasks as required from time to time Education: - Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education. Work Experience: - A minimum of one (1) year experience in customer service - Bilingual (French/ English) is required - Ability to multitask - Attention to detail - Strong Problem solving skills - Experience in the medical and pharmaceutical field is an asset. - Working knowledge of Word, Excel and Outlook Knowledge and Skills: - Advanced knowledge of pharmaceutical distribution industry - Working knowledge of automated warehouse operating system - Strong business and financial acumen - Strong analytical and mathematical skills - Ability to communicate effectively both orally and in writing - Effective interpersonal and leadership skills - Effective organizational skills; attention to detail - Ability to consistently meet deadlines - Excellent problem-solving skills; ability to resolve issues effectively and efficiently - Excellent presentation skills - Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Accessibility Policy Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Affiliated Companies: Affiliated Companies: Innomar Strategies

Location: Remote - OhioDepartment: Pharmacy AdminWeekly Hours: 40Status: Full timeShift: Days (United States of America) Job Summary: Informatics Pharmacist Specialist works in the build, implementation, and maintenance of automation and technology to optimize pharmacy practice, pharmacy systems, and the medication‐use process. Specializes in the medication process, from ordering to administration, and is responsible for effective process design, development, and implementation of the Electronic Medical Record and Clinical Decision Support. Supports pharmacists, physicians, nurses, and other clinicians as the resource for requests related to EMR and pharmacy system changes and additions. Provides EMR‐related staff education/training and assist with precepting of pharmacy residents. - Leverage pharmacist expertise to ensure pharmacy technology solutions are clinically sound, workflow‑aligned, and optimized for safe, effective patient care. - Serve as a clinical liaison, translating technical, clinical, and operational requirements into functional system designs. - Collaborate with pharmacists, nurses, physicians, and IT teams to ensure new workflows and technologies integrate seamlessly into patient care processes. - Serve as an internal and external liaison for the goals and vision of the Pharmacy Department. - Coordinates technical system changes with informatics, pharmacy, and IT team members. - dentify opportunities to enhance efficiency, reduce waste, and improve medication management and informatics processes. - Develop and maintain internal procedures and Standard Operating Procedures (SOPs) related to Epic, pharmacy automation, and systems governance. REQUIRED QUALIFICATIONS Education: Bachelor’s degree in Pharmacy Skills: - Strong leadership and organizational skills. - Detail oriented to understand clinical and/or operational workflows and how Epic may be configured to meet these needs. - Excellent communication, analytical, and problem‑solving skills, with the ability to translate technical information for diverse audiences. - Demonstrated ability to build partnerships and collaborate effectively with clinical, operational, and technical teams. - Strong understanding of medication‑use workflows, automation technologies, and integration between pharmacy systems and the EHR. - Strong knowledge of medication‑use processes, automation technologies, and EHR systems (e.g., Epic, Cerner). - Ability to communicate clinical concepts to technical team and system design concepts to end users. - Ability to effectively validate and support clinical applications. Years of Experience: 5+ years of experience pharmacy informatics/Epic Pharmacy Analyst, 5+ years pharmacy practice, drug information or pharmacy administration. License: Active pharmacist license in Ohio or Michigan. State required license must be obtained within one year of hire. Certification: Epic pharmacy certification in primary application, e.g., Willow Inpatient, Willow Ambulatory, Willow Inventory, Beacon, Compass Rose for Specialty Pharmacy PREFERRED QUALIFICATIONS Education: Pharm D Skills: - Prior multi-site or system experience - Project management and leadership experience - Experience with pharmacy billing, 340b, analytics, process development and management Certification: Non-pharmacy related Epic certifications, ASHP Pharmacy Informatics Certificate, ASHP Billing & Reimbursement Certificate, ASHP Pharmacy Revenue Cycle Management Certificate, ASHP Pharmacy Leadership Certificate, ASHP Artificial Intelligence (AI) in Pharmacy Certificate, ASHP Basics of Data Analytics Certificate Work Environment: Primarily remote, office environment, requires flexible hours and on-site presence during project go-lives. Salary Range: $104,000 - $190,008 This is a remote position; however, employment is limited to residents of certain U.S. states due to legal, tax, and regulatory requirements. At this time, we cannot offer employment to individuals residing in California, Colorado, Hawaii, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Washington, or U.S. territories. Eligibility is based on applicant’s primary residence at time of hire. We offer a competitive benefits package with coverage effective day one of employment which includes medical, dental, vision, company paid life insurance, paid time off, a 401k retirement plan, an employee assistance program and other voluntary coverage options and employee discounts. The above list of accountabilities is intended to describe the general nature and level of work performed by the positions; it should not be considered exhaustive. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or other status protected by applicable law. Equal Opportunity Employer/Drug-Free Workplace ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus. Benefits: We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org Equal Opportunity Employer/Drug-Free Workplace

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com). Candidates must reside in the state of California. Bilingual (Spanish or Korean) is preferred. Duties and Responsibilities: - Follows up on referrals for participant-directed services - Supports the individual/employer and their provider(s) in completing all necessary documentation required for enrollment. - Educates the individual/employer on interacting with Public Partnerships as their fiscal intermediary, with emphasis on their authorized services, timesheet completion, enrolling subsequent providers and keys to successful self-direction. - Identifies potential barriers and bottlenecks to timely enrollment and takes necessary steps to triage and resolve. - Engages the entity providing case management or service/support coordination services to the individual to ensure timely coordination of service approval and authorization. - Performs in-home visits of Individuals as applicable by program. - Collaborates with internal and external stakeholders as necessary to ensure enrollment cycle times are minimized and the first payment to the provider(s) is received on time and in full. - Assesses Participant’s and/or authorized representative’s ability to communicate, acquire new information, act as an employer and otherwise successfully participate in a self-directed employer and/ or budget authority service model. - Communicates with Participant or authorized representative about additional supports or accommodations necessary for successful program participation. - Provides person-centered, need-based program education and guidance to Participants and authorized representatives specific to individual choices, goals and desired outcomes. - Explains and educates on Participant/ authorized representative and provider roles and responsibilities for participation in self-directed services, including processing payroll, vendor payments, tax withholding and reporting. - Provides direct, including train-the-trainer, instruction on how to navigate program rules, expectations and Financial Management Systems, including online enrollment, service time capture, portal and emerging technologies. - Provides train-the-trainer instruction on identification and reporting of suspected fraud, abuse, neglect and exploitation. - Identifies, reports and appropriately follows up on allegations or reports of suspected fraud. - Assesses for participant abuse, neglect, and exploitation, following the appropriate reporting protocol where necessary. - Maintains documentation of services provided and time committed in accordance with applicable policies and procedures. - Performs all functions necessary to support the enrollment of the individual/employer/authorized representative and provider(s) including processing enrollment documentation, obtaining employer identification numbers, completing criminal background checks, and other enrollment related requirements. - Communicates referral corrections, as needed, to entities providing case management or service/support coordination entities services to the individual. - Updates enrollment status of individual participants and providers through portal and records in systems. In collaboration with the enrollment supervisor, supports workforce management delegation to ensure service levels are met. - Documents and reports evidence of individual’s inability to self-direct appropriately. Required Skills: - Strong customer service and support experience - Proficient in Microsoft Office Suite, CRM, Five 9, My Account platforms and web-based applications - High aptitude for process assessment, improvement, and recommendations - Exceptional verbal and written communication skills - Ability to develop strong working relationships with external and internal stakeholders Qualifications: - Education: Related Bachelor’s Degree Preferred; can be substituted with 1+ years of related experience. Additional education and experience requirements as indicated by state contract requirements - Experience: Minimum of one (1) year of experience serving individuals with disabilities and/ or aging adults preferred. Other Requirements: - Availability between (8 AM - 7 PM PST) - Bilingual preferred (Spanish or Korean) Compensation & Benefits: - 401k Retirement Plan - Medical, Dental and Vision insurance on first day of employment - Generous Paid Time Off Compensation Range: $20.00- $23.13 hourly The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!