DocGo Inc.

Role Description - Responsible for accessing multiple software systems to determine if a patient is compliant with their monitoring including Merlin.net, CareLink, Biotronik, and Latitude. - Contacts via telephone non-compliant patients and attempts to uncover the reasons for non-compliance. - Works in sync with the patient and/or patient’s care team in order to resolve patient non-compliance issues. - Troubleshoots and monitors all patient care systems to ensure the programs and technology is working properly to ensure full compliance. - Documents all compliance activities and compliance issues needing to be addressed. - Regularly provides reports to Partners regarding compliance activity and any areas of concern; reports serious issues of compliance immediately. - Provides patient education as needed in order to support the patient’s care team to ensure proper monitoring of the patient as it relates to compliance. - Maintains knowledge of new developments in device technology that may enhance the compliance of patient monitoring. - Be a resource for compliance of remote device management for the practice physicians and clinical staff. - Resolves other issues appropriate to position. - Responsible for contributing to company oversight and information security functions. - May be required to perform other duties as assigned. Qualifications - Must be able to learn the transmitter hardware systems associated with Medtronic, Abbott, Boston Scientific and Biotronik. - Strong patient education skills. - Excellent phone demeanor. - Self-Starter and capable of working independently at home. - Must be patient, empathetic, reliable and flexible. - Strong interpersonal and writing/communication skills. - Excellent documentation/reporting skills. - Demonstrates professionalism in all interactions to create a positive experience. - Understanding of all HIPAA regulations and the need to strictly adhere to them. - Demonstrates empathy to those served. - Proficient in Excel and Microsoft Suite. - Able to juggle multiple tasks at the same time. Preferred Qualifications - Pacemaker & ICD follow-up experience is preferred not required. Physical Requirements - Remote office work with prolonged periods sitting at a desk and working on a computer. - Viewing monitors for long periods of time. - Ability to use various office equipment such as copiers, fax machines, phones. Benefits - Medical, Dental, and Vision (with company contribution). - Paid Time Off. - 401k. Company Description Cardiac RMS by DocGo is an innovator in digital health and remote care services with a focus on providing the most accurate, economical, and clinically relevant remote monitoring and patient management programs in the industry. Cardiac RMS is an award-winning, Medicare-approved Independent Diagnostic Testing Facility (IDTF), which provides Cardiac Implanted Electronic Device (CIED) monitoring for partner clinics. In addition, Cardiac RMS by DocGo is a provider of Virtual Care Management Services using a proven platform that connects patients, providers, and the broader health care team. Cardiac RMS by DocGo utilizes industry-leading, cloud-based software systems for the provision of services. The management and clinical team members have years of experience in the industry and maintain the highest levels of certifications and expertise.

• Support forecasting and staffing models by updating inputs, maintaining files, and validating trends • Build and maintain dashboards and recurring reports for WFM and staffing metrics • Help automate manual workflows across WFM (reporting, trackers, alerts, data pulls) • Support recruiting and training planning by optimizing the hiring funnel, onboarding throughput, and ramp performance • Assist with intraday and weekly workforce performance monitoring (volume vs staffing, SLA risk, schedule gaps) • Document processes and create repeatable reporting/automation playbooks • Interprets data, analyzes results, and provides insights to support data-driven decision-making for ad hoc and on-going reports • Stay up-to-date with industry technologies and frameworks to identify trends to maintain best and cutting edge practices in AI • Participate in special projects and initiatives as needed

Role Description We’re looking for a detail-oriented Senior Specialist, Licensing & Credentialing to support provider onboarding and compliance across a multi-state telehealth environment. This role is critical to ensuring our clinicians are fully vetted, credentialed, and ready to safely deliver care. - Oversee the end-to-end medical licensing process. - Assist with the onboarding process for new clinicians. - Ensure timely acquisition and renewal of licenses for all SteadyMD physicians and nurses. - Maintain compliance with state and federal licensing regulations. - Act as the primary liaison with medical boards and regulatory agencies. - Update internal teams on changes in licensing laws and requirements. Qualifications - 3+ years of experience in medical licensing. - Working knowledge of current IMLC, FSMB, and reciprocity states. - Experience managing licensing for physicians and nurses across all 51 states. - Strong knowledge of licensing regulations and credentialing best practices. - Excellent organizational and communication skills. - Strong attention to detail. - Ability to work collaboratively with cross-functional teams. - Preferred Tools & Technologies: Slack, Licensing Software (Symplyr, Acorn, Modio, etc.), JIRA, GSuite. Benefits - Medical, Dental, and Vision (with company contribution). - PTO Paid Time Off. - 401k.

• Support the practice by building and scaling robust clinical education programs for virtual and mobile health care models • Responsible for end-to-end training strategy and execution for clinicians across new and existing partner programs • Own training implementation for program launches, ensuring clinicians are equipped with the knowledge required to deliver high-quality care • Design, build and maintain a comprehensive learning ecosystem for clinical staff • Own end-to-end training delivery for new hire onboarding, program launches and workflow changes • Maintain high quality and consistency across all training programs

Role Description - Source candidates, screen resumes, schedule and perform phone/video/in-person interviews with candidates. - Develop, monitor, and enhance employee driven recruitment, referral, retention, and awareness programs. - Develop relationships with local schools and training programs. - Utilize social media sourcing methods for recruitment and perform reference checks as needed. - Participate in regular team meetings to determine recruitment strategies and provide hiring updates. - Manage the on-boarding process to ensure positive interview and new-hire experiences for all candidates. - Serve as the main point of contact for candidates throughout the recruitment and onboarding cycle to assist with completion of new hire pre-employment requirements. - Assist with all internal/external onboarding related inquiries or requests for assigned markets. - Expedite onboarding process to ensure new hires can be scheduled for shifts as soon as possible. - Maintain digital copies of employees' records. - Coordinate scheduling of orientation sessions for new hires. - Process I-9s, E-verify, background checks, drug/health screenings, and any additional required pre-employment screenings. - Answer candidate questions/inquiries. - Perform additional duties as required. Qualifications - A high school diploma is required; a bachelor’s degree and/or HR (Human Resources) certification is preferred. - At least 2-3 years of professional experience in a fast-paced, dynamic environment. - Exceptional organizational, planning, and critical thinking skills, with a knack for problem-solving. - Excellent communication skills and professionalism, capable of managing confidential information with the utmost discretion. - Strong proficiency in Windows, Outlook, and Microsoft Office Suite (Excel, PowerPoint, Word). - Self-starter attitude, capable of working independently in a fast-paced environment and adapting to rapid organizational changes. - A creative and collaborative spirit, always ready to support the team and enhance departmental operations. Benefits - Medical, Dental, and Vision (with company contribution). - Paid Time Off. - 401k. Company Description DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

• Lead the design, refinement, and scaling of virtual care management programs (PCM, CCM, TCM, RPM) • Establish and standardize best practices, workflows, and operating procedures • Ensure programs align with regulatory requirements, payer guidelines, and industry standards • Identify opportunities for innovation and continuous improvement across all VCM services • Define key performance indicators (KPIs) and success metrics for all VCM programs • Develop frameworks for measuring clinical outcomes, patient engagement, and operational efficiency • Analyze program data to drive performance improvements and inform strategic decisions • Partner with leadership to report on program effectiveness and ROI • Serve as the internal expert on virtual care management programs, including billing, compliance, and operational best practices • Provide guidance on program expansion, payer strategies, and service offerings • Train and mentor VCM management and frontline staff on program protocols and best practices • Support onboarding and ongoing education initiatives

• Lead workforce strategy, including long-term capacity planning, forecasting, and staffing models across clinical teams. • Develop and refine forecasting methodologies using historical data, business trends, and predictive analytics. • Design and optimize scheduling frameworks to ensure appropriate coverage, access, and utilization. • Partner with executive leadership to align workforce strategy with company growth, product expansion, and client needs. • Define, track, and improve key KPIs such as utilization, productivity, and cost efficiency. • Drive adoption of modern workforce optimization tooling and automation to improve efficiency, scalability, and planning accuracy. • Collaborate cross-functionally with Clinical Operations, Licensing & Credentialing, Operations, HR, Recruiting, and Product/Technology teams. • Support hiring and onboarding strategies by aligning workforce plans with recruiting pipelines and ramp timelines. • Build and mentor a high-performing workforce optimization team, establishing best practices and operational rigor. • Lead strategic initiatives and special projects to support business growth and operational excellence.

Role Description - Manage the end-to-end medical licensing process. - Assist with the onboarding process for new clinicians. - Ensure timely acquisition and renewal of licenses for all SteadyMD physicians and nurses. - Maintain compliance with state and federal licensing regulations. - Act as the primary liaison with medical boards and regulatory agencies. - Update internal teams on changes in licensing laws and requirements. - Additional duties as assigned. Qualifications - 3+ years of experience in medical licensing. - Working knowledge of current IMLC, FSMB, and reciprocity states. - Experience managing licensing for physicians and nurses across all 51 states. - Strong knowledge of licensing regulations and credentialing best practices. - Excellent organizational and communication skills. - Strong attention to detail. - Ability to work collaboratively with cross-functional teams. Company Description DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

• Receive, review, prioritize, and dispatch incoming calls using the company’s proprietary CAD system • Accurately track and document all calls and interactions in the CRM system, with close attention to dispatch workflows and protocols • Serve as the central coordinator for mobile health clinician schedules and patient visits, maintaining clear and consistent communication with patients, prospects, support teams, and clinicians • Receive, prioritize, and dispatch patient visits through the proprietary DARA platform • Coordinate appointments, including cancellations, no-shows, reschedules, and follow-up activities • Deliver exceptional service to medical staff, patients, the public, and internal team members • Collect and verify necessary patient information from patient support and outreach call center agents to ensure visit readiness • Maintain a professional, calm, and courteous demeanor both in person and during all phone interactions • Dispatch field units to scheduled visits to ensure timely, high-quality patient care within established service standards • Proactively manage delays by providing regular updates to affected patients and offering immediate rescheduling options when cancellations occur • Handle visit cancellations by notifying field staff, offering available openings to prioritized patients based on routing and urgency, minimizing visit loss, and securing the next available appointment • Communicate priority dispatch needs and complete thorough task handoffs prior to the end of each shift • Provide courteous, helpful, and professional customer service to patients, coworkers, supervisors, and the general public at all times • Demonstrate flexibility to support a 24/7 healthcare operation, including variable work schedules as business needs require • Provide support to internal staff with scheduling adjustments and dispatch-related issues • Perform additional duties and special projects as assigned.

• Lead end-to-end execution of quality and safety initiatives, including planning, stakeholder alignment, timelines, and reporting. • Develop and maintain program plans for clinical audits, quality metrics, incident reporting, and risk mitigation efforts. • Track progress, risks, and outcomes to ensure initiatives are delivered on time and with measurable impact. • Prepare monthly quality reports, dashboards, and partner-facing reporting deliverables. • Generate clinician scorecards, chart review summaries, and tracking lists for clinicians under review. • Support internal and external quality meetings by preparing materials, summaries, and performance reporting. • Identify, pull, and categorize charts for routine, priority, and focused chart reviews using established rubrics. • Track and support chart review workflows for new and existing clinicians. • Maintain accurate quality and clinician tracking documentation across systems (including JIRA or similar tools). • Support onboarding workflows by ensuring clinician records, quality tracking, and supervision details are up to date. • Assist with implementation calls and provide support related to clinical quality and NP supervision requirements. • Support the development and implementation of tools to streamline quality reporting, chart review operations, and supervision tracking. • Identify opportunities to automate manual processes and improve reporting efficiency. • Work closely with clinical leadership and partner-facing teams to meet ongoing reporting needs and respond to ad-hoc requests.