POSITION SUMMARY: The Customer Experience Associate reports to the Customer Experience Supervisor and plays a vital role in delivering an exceptional experience to Natera’s diverse customer base. This includes internal and external, domestic and international partners such as medical professionals, patients, laboratory personnel, channel partners, supply chain teams, and sales. In this fast-paced, mission-driven role, you’ll serve as a key point of contact—helping ensure timely, accurate, and compassionate support across a wide range of interactions. If you thrive in a dynamic environment and enjoy solving problems that make a real impact on patient care, this is the role for you. Schedule: This position follows a consistent shift of 10:00 AM – 7:00 PM CST / 8:00 AM – 5:00 PM PST, offering a predictable workday aligned with key business operations. PRIMARY RESPONSIBILITIES: - Serve as a primary point of contact for internal and external customers via phone and electronic channels to obtain critical information required for processing submitted test samples, including: - Patient contact and health information - Physician and clinic details - Billing and insurance information - Requested tests for processing - Provide timely and accurate communication to customers by: - Sharing test status updates in accordance with established protocols - Resending or coordinating the reissue of test results - Scheduling mobile phlebotomy appointments - Supporting and triaging technical issues - Routing clinical inquiries to Genetic Counseling teams - Partner closely with the Sales team to support account-related activities, including: - New account setup and updates - Kit and supply order placement - Processing pre-filled requisition orders - Tracking and managing order status - Respond promptly and professionally to inquiries related to missing or delayed samples, test results, and other service concerns - Gather, assess, and document all relevant information to effectively resolve customer inquiries and complaints - Perform customer verification processes and ensure data accuracy - Escalate complex or unresolved issues appropriately to ensure timely resolution - Maintain detailed and accurate records of all customer interactions, actions taken, and follow-ups - Develop and maintain working knowledge of all Natera genetic tests, including sample requirements, turnaround times, and documentation standards - Support onboarding, mentoring, and training of new team members - Ensure strict adherence to HIPAA policies and Natera’s privacy standards when handling sensitive patient information (PHI) - Stay current with all required training and compliance standards - Take on additional responsibilities as needed to support evolving business needs QUALIFICATIONS: - High School diploma or equivalent required - Associate’s or Bachelor’s degree preferred - Minimum of 2 years of customer service experience - Multilingual skills are a strong plus KNOWLEDGE, SKILLS, AND ABILITIES: - Strong understanding of customer service principles and best practices - Ability to assess situations, problem-solve, and escalate when necessary within defined protocols - Adaptability and resilience in a constantly evolving environment - Experience providing support via both phone and written communication channels - Solid administrative and organizational skills - Strong verbal, written, and numerical communication abilities - Intermediate proficiency with Microsoft Office and Google Workspace (Drive, Gmail, Docs, Sheets) - Exceptional attention to detail and time management - Professional, empathetic, and customer-focused communication style PREFERRED SKILLS & EXPERIENCE: - Experience with Salesforce CRM, LIMS, Twilio, or similar communication platforms - Strong data management skills, including data gathering, organization, and analysis Compensation & Total Rewards This range reflects a good-faith estimate of the base pay we reasonably expect to offer at the time of hire. Final compensation will vary based on experience, qualifications, and skills considerations. This position is also eligible for additional compensation and benefits through Natera’s robust Total Rewards program, including: - Comprehensive health benefits (medical, dental, vision) - 401(k) with company match - Generous paid time off and company holidays - Additional wellness and work-life benefits Compensation Range $20—$22 USD OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information: - BBB announcement on job scams - FBI Cyber Crime resource page

Why Crawford? Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com. When you accept a job with Crawford, you become a part of the One Crawford family. Our total compensation plans provide each of our employees with far more than just a great salary - Pay and incentive plans that recognize performance excellence - Benefit programs that empower financial, physical, and mental wellness - Training programs that promote continuous learning and career progression while enhancing job performance - Sustainability programs that give back to the communities in which we live and work - A culture of respect, collaboration, entrepreneurial spirit and inclusion Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Your Way Insurance is a people-first organization built on compassion, integrity, and service. Our greatest strength lies in our talented and driven team, dedicated to helping seniors find Medicare plans that truly fit their needs, the right way. Through our one-stop shopping experience, we make it easy to compare top national health insurance carriers and choose coverage with confidence. Now part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll join a network of professionals committed to empowering individuals, businesses, and communities to thrive. We believe every candidate brings something unique to the table, including you! This is a fully remote role. An application with us takes only 3 minutes! How you'll make an impact - Accepting internal inbound calls from sales agents to conduct third party verification - Verify client’s information, Dr’s & Rx as shown on their application & confirm intent to enroll - Conduct HRA/MCA assessments - Present options for Carrier mail order pharmacy - Answer questions customer may have with their new plan - Driving higher effectuation & long-term value for company About You - An active Resident Health Insurance License and any additional certifications/licenses as required by CMS - Ability to interact professionally with customers, addressing their needs and concerns effectively. - Experience using Customer Relationship Management (CRM) software, call center software, and Medicare Enrollment tools to manage customer interactions and resolve customer issues. - Skills in Microsoft Office applications for organizing and tracking information. - Attention to detail and the ability to maintain accurate and organized records of customer interactions. - Comprehensive understanding of Medicare regulations, policies, and procedures in the US healthcare system. - Ability to explain complex healthcare information to clients in a clear and understandable manner. - Commitment to ongoing education and training to stay updated with changes in Medicare regulations and policies as set by CMS and other relevant governing bodies. - A valid and active license to sell Medicare plans as well as prior experience working in the healthcare industry are desirable, but not required. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Tenant Turner: Tenant Turner software makes leasing a home an easier, more pleasant experience. We’re a leasing automation platform trusted by thousands of small and midsize property managers across the U.S. Part of PropertyTek’s portfolio of independent property management brands, Tenant Turner helps residential property managers fill vacancies faster with less effort. From pre-screening, to scheduling showings, and managing communications, Tenant Turner delivers modern, easy-to-use tools that save time and reduce admin burden. Learn more at tenantturner.com.  We’re adding a highly motivated, empathetic, and detail-oriented Customer Support Specialist to our growing team. This is a fully remote position. You’ll be a key part of our customer-facing operations, serving as the first line of support for Tenant Turner users through live chat and email.  In this role, you’ll help customers troubleshoot issues, answer product questions, and get the most out of Tenant Turner’s leasing automation platform. You’ll work during US business hours and collaborate closely with our US-based support and operations team. If you love helping people, thrive in a fast-paced support environment, and take pride in clear and friendly communication, we’d love to hear from you.  What You’ll Do  - Handle inbound customer questions and issues via live chat and email ticketing.  - Troubleshoot product issues and guide customers to the right solution.  - Resolve and track tickets accurately, escalating when needed.  - Help new customers get started with Tenant Turner.  - Contribute to internal documentation and knowledge base updates.