Job Closed
This listing is no longer active.
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on protected characteristics by applicable federal, state, or local laws.
Customer Care Specialist
Location
United States
Posted
46 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Care Specialist
Gallagher
Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Your Way Insurance is a people-first organization built on compassion, integrity, and service. Our greatest strength lies in our talented and driven team, dedicated to helping seniors find Medicare plans that truly fit their needs, the right way. Through our one-stop shopping experience, we make it easy to compare top national health insurance carriers and choose coverage with confidence. Now part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll join a network of professionals committed to empowering individuals, businesses, and communities to thrive. We believe every candidate brings something unique to the table, including you! This is a fully remote role. An application with us takes only 3 minutes! How you'll make an impact - Accepting internal inbound calls from sales agents to conduct third party verification - Verify client’s information, Dr’s & Rx as shown on their application & confirm intent to enroll - Conduct HRA/MCA assessments - Present options for Carrier mail order pharmacy - Answer questions customer may have with their new plan - Driving higher effectuation & long-term value for company About You - An active Resident Health Insurance License and any additional certifications/licenses as required by CMS - Ability to interact professionally with customers, addressing their needs and concerns effectively. - Experience using Customer Relationship Management (CRM) software, call center software, and Medicare Enrollment tools to manage customer interactions and resolve customer issues. - Skills in Microsoft Office applications for organizing and tracking information. - Attention to detail and the ability to maintain accurate and organized records of customer interactions. - Comprehensive understanding of Medicare regulations, policies, and procedures in the US healthcare system. - Ability to explain complex healthcare information to clients in a clear and understandable manner. - Commitment to ongoing education and training to stay updated with changes in Medicare regulations and policies as set by CMS and other relevant governing bodies. - A valid and active license to sell Medicare plans as well as prior experience working in the healthcare industry are desirable, but not required. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Tenant Turner: Tenant Turner software makes leasing a home an easier, more pleasant experience. We’re a leasing automation platform trusted by thousands of small and midsize property managers across the U.S. Part of PropertyTek’s portfolio of independent property management brands, Tenant Turner helps residential property managers fill vacancies faster with less effort. From pre-screening, to scheduling showings, and managing communications, Tenant Turner delivers modern, easy-to-use tools that save time and reduce admin burden. Learn more at tenantturner.com. We’re adding a highly motivated, empathetic, and detail-oriented Customer Support Specialist to our growing team. This is a fully remote position. You’ll be a key part of our customer-facing operations, serving as the first line of support for Tenant Turner users through live chat and email. In this role, you’ll help customers troubleshoot issues, answer product questions, and get the most out of Tenant Turner’s leasing automation platform. You’ll work during US business hours and collaborate closely with our US-based support and operations team. If you love helping people, thrive in a fast-paced support environment, and take pride in clear and friendly communication, we’d love to hear from you. What You’ll Do - Handle inbound customer questions and issues via live chat and email ticketing. - Troubleshoot product issues and guide customers to the right solution. - Resolve and track tickets accurately, escalating when needed. - Help new customers get started with Tenant Turner. - Contribute to internal documentation and knowledge base updates.
Tenant Turner: Tenant Turner software makes leasing a home an easier, more pleasant experience. We’re a leasing automation platform trusted by thousands of small and midsize property managers across the U.S. Part of PropertyTek’s portfolio of independent property management brands, Tenant Turner helps residential property managers fill vacancies faster with less effort. From pre-screening, to scheduling showings, and managing communications, Tenant Turner delivers modern, easy-to-use tools that save time and reduce admin burden. Learn more at tenantturner.com. We’re adding a highly motivated, empathetic, and detail-oriented Customer Support Specialist to our growing team. This is a fully remote position. You’ll be a key part of our customer-facing operations, serving as the first line of support for Tenant Turner users through live chat and email. In this role, you’ll help customers troubleshoot issues, answer product questions, and get the most out of Tenant Turner’s leasing automation platform. You’ll work during US business hours and collaborate closely with our US-based support and operations team. If you love helping people, thrive in a fast-paced support environment, and take pride in clear and friendly communication, we’d love to hear from you. What You’ll Do - Handle inbound customer questions and issues via live chat and email ticketing. - Troubleshoot product issues and guide customers to the right solution. - Resolve and track tickets accurately, escalating when needed. - Help new customers get started with Tenant Turner. - Contribute to internal documentation and knowledge base updates.
Role Description We are seeking a professional and detail-oriented Customer Service Representative to serve as the primary point of contact for patients and medical providers. This role is responsible for delivering exceptional service by addressing inquiries, resolving concerns, and ensuring a positive customer experience. - Respond to patient and provider inquiries via phone, email, and text in a timely and professional manner. - Provide accurate and thorough information regarding products and services. - Resolve concerns efficiently while maintaining a high level of professionalism. - Maintain and update patient records with accuracy and attention to detail. - Collaborate with internal teams to ensure customer needs are met. - Adhere to company policies, procedures, and service standards. - Perform additional duties as assigned. Qualifications - High school diploma or equivalent preferred. - Bilingual (English/Spanish) preferred. - Prior experience in customer service or a related field preferred. - Proficiency in Microsoft Office (Word, Excel, Outlook). - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Ability to manage multiple tasks in a fast-paced environment. - Ability to handle sensitive situations with professionalism and discretion. Benefits - Health, dental, and vision insurance - 401(k) plan - Life insurance - Paid time off and company holidays - Opportunities for professional growth and development
Bilingual - Remote Customer Service Agent
Disabled Veteran SolutionsDisabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. We invest significantly in our team members, including an intensive 8-week paid training program, and we hire individuals who are ready to commit and grow.
Representante de Servicio al Cliente Remoto (Tiempo Completo) Disabled Veteran Solutions (DVS) Un Rol Donde el Profesionalismo se Encuentra con el Propósito Disabled Veteran Solutions (DVS) está contratando Representantes de Servicio al Cliente de llamadas entrantes para apoyar programas gubernamentales en áreas como seguridad, salud y servicios humanos, y beneficios estatales. Si eres una persona que disfruta ayudar a los demás, se comunica con claridad y se enorgullece de hacer las cosas correctamente, esta es una oportunidad para construir una carrera estable y a largo plazo en un entorno estructurado y orientado a una misión. Fecha de inicio: 18 de mayo de 2026 La capacitación inicial se llevará a cabo durante tus primeras dos semanas. Qué Harás En este rol, serás el primer punto de contacto para los clientes, brindando apoyo, respondiendo preguntas y ayudando a resolver una variedad de necesidades relacionadas con el servicio. Tus actividades diarias incluirán: Responder llamadas entrantes y ofrecer una experiencia profesional centrada en el cliente Ayudar con la resolución básica de problemas técnicos y enviar tickets de soporte cuando sea necesario Programar citas en ubicaciones de servicio designadas Documentar con precisión todas las interacciones, incluidas preguntas, inquietudes y resultados Dar seguimiento a los clientes para asegurar que los problemas se resuelvan Gestionar múltiples tareas mientras mantienes la atención al detalle y la consistencia Este es un rol estructurado y de ritmo acelerado donde tu capacidad para mantenerte organizado y comunicarte eficazmente te destacará. Lo Que Buscamos Buscamos personas confiables, orientadas a los detalles y cómodas trabajando en un entorno remoto. Diploma de escuela secundaria o GED requerido; educación adicional es una ventaja Experiencia en servicio al cliente, especialmente en entornos de alto volumen o centrados en llamadas Sólidas habilidades de comunicación con capacidad para generar confianza rápidamente Comodidad con la resolución básica de problemas técnicos y la navegación de sistemas Capacidad para trabajar de forma independiente manteniéndose alineado con las expectativas del equipo Disposición para completar un extenso proceso de verificación de credenciales y antecedentes Deseable: Habilidades bilingües (inglés/español) Lo Que Necesitarás para Trabajar Desde Casa Internet confiable de alta velocidad Un espacio de trabajo tranquilo y libre de distracciones Confianza al navegar sistemas informáticos y realizar múltiples tareas DVS proporcionará tu computadora y monitor; tú proporcionarás un auricular con cable USB Horario y Capacitación Capacitación: 9:00 AM - 4:30 PM EST (primeras dos semanas) Horario regular: lunes a viernes, 9:30 AM - 6:00 PM EST Sábado: 8:00 AM - 12:00 PM EST Este es un puesto de tiempo completo que requiere asistencia constante y confiabilidad. Por Qué DVS Disabled Veteran Solutions es una pequeña empresa propiedad de veteranos discapacitados reconocida a nivel nacional (SDVOSB), conocida por ofrecer servicios de apoyo de alta calidad. Estamos orgullosos de crear oportunidades de empleo significativas mientras mantenemos una cultura sólida orientada al rendimiento. Aquí, tu trabajo importa, y tu crecimiento es respaldado. Si estás buscando un rol donde puedas contribuir, crecer y ser parte de un equipo que valora hacer las cosas correctamente, te animamos a postularte. A pre-employment drug screening and criminal background check are required prior to employment.
