Scheduled Hours 40 Position Summary Provides assistance in the management and monitoring of the outstanding accounts; training and performance evaluations of personnel in central billing office; monitoring adherence to department policies and guidelines by regular audits. Job Description Primary Duties & Responsibilities: - Oversees training, evaluation, work and vacation schedules of central billing office. - Oversees the operation of the internal system - creating, assigning and maintaining PCS queues. - Facilitates documentation and files of all meetings and operational decisions reached. - Ensures all requests for discounts meet department approval criteria and are entered appropriately. - Supervises billing office functions such as patient admission, interview process, collection of demographics, insurance information, payment arrangements and other data necessary for smooth functioning of the billing process. - Coordinates distribution of periodic statements, invoices and other documents directed to the collection of revenues from patient services; prepares standard and special reports as required. - Ensures that all policies and procedures are documented, current, pertinent and properly utilized by all subordinate personnel. - Assists in the monitoring of the outstanding account balances for the commercial insurance area. - Assists superiors in hiring and employee relations of central billing office personnel; obtains salary approvals from supervisors. - Provides backup for billing staff during peak times, vacations and illnesses. - Performs other duties as assigned. Working Conditions: Job Location/Working Conditions: - Normal office environment Physical Effort: - Typically sitting at a desk or table Equipment: - Office equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: No specific certification/professional license is required for this position. Work Experience: Medical Insurance Collection And Supervision (4 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles. Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Accounting, Accounts Receivable Collection, Interpersonal Communication, Medical Terminology, Oral Communications, Organizing, Physician Offices, Supervision, Written Communication Grade C10-H Salary Range $25.30 - $37.94 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal - Up to 22 days of vacation, 10 recognized holidays, and sick time. - Competitive health insurance packages with priority appointments and lower copays/coinsurance. - Take advantage of our free Metro transit U-Pass for eligible employees. - WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness - Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family - We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. - WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/ EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

• Lead daily team operations by monitoring queue activity and prioritizing workload • Gather, analyze, and report collections data • Assist in monitoring team performance metrics, identifying trends or gaps • Provide training, coaching, mentoring, and side-by-side support to specialists • Review and maintain detailed account documentation • Conduct annual performance reviews and deliver ongoing performance evaluations • Support hiring and onboarding efforts by participating in candidate interviews • Perform special projects, audits, or analyses as required

• Collections Operations: Build and run a structured collections process — escalation sequences, outreach cadences, ownership assignment, and clear criteria for agency handoff. • Work through aged receivables that have been sitting without ownership and make meaningful progress. • Payment Modernization: Lead the transition of eligible customers from net-30/60 invoice terms to monthly auto-charge via Stripe, managing customer communication and contractual exceptions along the way. • Billing Hygiene: Establish the ongoing practices that prevent future AR problems: accurate invoicing, standardized payment terms, clear ownership, and proactive alerting when something goes wrong. • Systems Operations: Own the workflows across our billing and finance stack — Stripe for payment processing, HubSpot for customer and deal tracking, Xero for accounting — and flag when the data doesn't add up. • Cash Flow Visibility: As AR stabilizes, help establish the reporting that supports reliable cash flow forecasting for leadership.

Title: Collections Workflow Analyst Location: HQ_Wilmington DE Management Job Description: We are seeking a Collections Workflow Analyst to join our team. This role will be responsible for creating efficiencies and streamlining our collections workflow process. In this rewarding role, you will work with leaders throughout OneMain to create a uniform and consistent approach to workflow assignments to allow for a more efficient process. In the Role - Manage workflow for all manual calling effort including Next Best Action and hitlists. Ensure consistent adoption across all of collections including Card, Auto (Direct and Indirect), and Core (PL and Hard Secured). - Manage workflow for SMS hitlists. - Partner with call delivery team to maximize appropriate time in manual vs. dialer activities. - Partner with Business Performance Management Team as a capacity/reporting resource and Training for rolling out policy updates and job aids. - Identify and resolve inefficiencies and bottlenecks in existing business processes. - Coordinate with legal, policy and compliance, credit risk, sales and other business areas to maintain compliance with regulations and overall credit risk strategy. - Maintain perspective of current and future technical innovations being developed for use in the process design and asset recovery fields. - Ensure compliance monitoring and internal controls are in place, including processes for management of operational risk, in accordance with company and regulatory standards. Requirements - HS Diploma or GED - Five years experience in a high-volume Collections environment Preferred - Bachelors Degree - Knowledge or exposure to process design and engineering analysis and collections strategies. - Language skills in Spanish highly desired Location: Wilmington, DE or Fort Mill, SC - Hybrid OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: - Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances - Up to 4% matching 401(k) - Employee Stock Purchase Plan (10% share discount) - Tuition reimbursement - Paid time off (15 days’ vacation per year, prorated based on start date) - Paid sick leave as determined by state or local ordinance (prorated based on start date) - 11 Paid holidays (4 floating holidays, prorated based on start date) - Paid volunteer time (3 days per year, prorated based on start date) OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.