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First American logo
First American

First American is on a mission to deliver a variety of real estate-focused services and solutions. As an employer, First American has been recognized for its ex

Collections Supervisor

Location

South Carolina

Posted

54 days ago

Salary

$58.4K - $77.9K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Collections Supervisor

First American

• Lead daily team operations by monitoring queue activity and prioritizing workload • Gather, analyze, and report collections data • Assist in monitoring team performance metrics, identifying trends or gaps • Provide training, coaching, mentoring, and side-by-side support to specialists • Review and maintain detailed account documentation • Conduct annual performance reviews and deliver ongoing performance evaluations • Support hiring and onboarding efforts by participating in candidate interviews • Perform special projects, audits, or analyses as required

Job Requirements

  • Bachelor’s degree or equivalent combination of education and experience
  • 3-5 years of mortgage servicing and collections experience
  • 2+ years demonstrated experience in a lead or supervisory role
  • Strong understanding of collections procedures, best practices, and regulatory requirements
  • Working knowledge of the U.S. Bankruptcy Code and related bankruptcy procedures and regulations
  • Strong verbal and written communication skills
  • Excellent time management and organizational skills

Benefits

  • Medical
  • Dental
  • Vision
  • 401k
  • PTO/paid sick leave
  • Employee stock purchase plan

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