• The Implementation Specialist will play a critical role in the successful onboarding of partner practices to Aledade’s tools, ensuring EHR systems are configured and optimized to enhance patient outcomes, reducing healthcare costs, and increasing operational efficiency. • The role will require in-depth collaboration with practice stakeholders and the multidisciplinary Aledade team to facilitate the optimization of EHR systems and implement data-sharing strategies that align with Aledade’s population health solutions and strategic ACO initiatives. • This individual will be responsible for managing client-facing projects from start to finish, providing ongoing coaching and training to practice staff, and ensuring the full adoption of value-based care models.

About Us We are an AI-native integrations company focused on connecting and automating the back-office technology stack for modern organizations. Our platform enables Finance, HR, and Operations teams to streamline processes, eliminate manual data handling, and ensure critical systems remain synchronized. We work extensively across ERP, HRIS, payroll, AP automation, T&E, and financial platforms, partnering with leading solutions such as NetSuite, Workday, Emburse, Sage Intacct, Microsoft Dynamics, Ceridian, Campfire, UKG, QuickBooks, and more. About the Role We are seeking an Implementation Consultant / Business Systems Analyst to lead customer implementations and ensure successful delivery of integration solutions. This role combines business analysis, customer leadership, and hands-on implementation execution. You will work closely with Controllers, CFOs, Accounting teams, IT stakeholders, and Operations leadership to understand business requirements, design integration workflows, and configure solutions through to successful go-live. This role requires both strategic thinking and practical execution. Key Responsibilities - Lead customer onboarding and implementation engagements from kickoff through go-live - Conduct discovery sessions to understand business processes, accounting workflows, and integration objectives - Translate business requirements into clear integration designs and data flows - Configure authentication, mappings, transformations, schedules, and automation logic - Troubleshoot integration, data, and API-related issues as needed - Provide proactive communication regarding project progress, risks, and status updates to internal and client stakeholders - Build strong, trusted relationships with Finance, IT, and Operations leaders - Collaborate with Product and Engineering teams to provide feedback and influence roadmap priorities - Contribute to implementation best practices, documentation, and scalable delivery processes Qualifications Required - 3+ years of experience in implementation, business systems analysis, solutions consulting, technical customer success, or related roles - Strong understanding of corporate accounting processes (GL, AP, AR, payroll, expense management, or related functions) - Experience working with ERP, HRIS, finance, or back-office systems - Familiarity with APIs, data mapping, ETL, or system integrations - Exceptional communication skills, including experience collaborating with senior business and technical stakeholders - Ability to manage multiple concurrent projects in a fast-moving environment Preferred - Experience with platforms such as NetSuite, Sage Intacct, Microsoft Dynamics, Workday, Emburse/Concur, QuickBooks, or similar systems - Technical literacy in API documentation, JSON, XML, and data transformation concepts - Background implementing SaaS or enterprise integrations - Experience working with mid-market or enterprise customers - Startup or high-growth environment experience Why Join Us - Opportunity to work on impactful, mission-critical business processes - Meaningful influence on implementation strategy, methodology, and customer outcomes - Exposure to a wide range of financial and operational technology platforms - Remote-friendly environment with flexibility - Significant growth and career development opportunities as the organization scales - Collaborative culture that values ownership, excellence, and results.

Summary Our Implementation team is committed to creating lasting value for our customers. They advise and guide a wide variety of customers, ensuring each customer launches our platform successfully, adopts it widely and optimizes the value through our hands-on implementation. The Implementation team works closely with our customers to understand their business and structure deployments to maximize their return on investment. They are the voice of the customer internally and partner with all stakeholders to ensure customer success. Responsibilities - Act as a trusted advisor to key customer stakeholders including supervisors, managers, and directors; puts the customer first, always. - Ensure customer satisfaction, product utilization, and proactively course correct to ensure contractual commitments are delivered on time. - Use deep product and RCM domain expertise to drive customer revenue and cost opportunities. - Independently lead and work with high profile customers to create successful and attainable project plans. - Assist in new hire process including but not limited to interviews, on-boarding, training, shadowing sessions - Advise customers through design, build, testing, training, and Go-Live phases of an implementation. - Help internal and external teams understand key deliverables and proactively mitigate risks to ensure project success. - Manage and guide cross-functional team meetings to ensure implementation and ongoing successes; lead product training and product demos. - Prepare materials for customer meetings and presentations to demonstrate results and opportunities and track next steps and to-dos. - Oversee and participate in testing/QA activities for Janus products. - Maintain implementation methodology (documentation, tools, etc.) for products. - Partner with Marketing and Product to relay customer feedback relative to our capabilities and messaging. - Actively inspire and energize project teams; mentor and manage teams supporting the delivery function. Please note that this job description is not intended to be an exhaustive list of all responsibilities, expected outcomes or qualifications associated with the role. Janus reserves the right to make changes and/or assign additional responsibilities of a role within reason at any time with or without notice. Qualifications - Bachelor’s degree in Business or related field or equivalent work experience. - 5+ years of work experience in a customer-facing implementation, customer success, consulting, or account management role. - Demonstrated track record of success leveraging product and industry expertise to create measurable outcomes for customers. - Independently leads and works with high profile customers to create successful and attainable project plans. - Comfortable managing cross-functional teams and creating and presenting executive level presentations. - Self-motivated, persuasive, and proactive team player with innovative ideas to inspire team members and customers. - Excellent organizational, verbal and written communication skills to be able to work with customers; proven experience building strong internal and external relationships. - Strong analytical and problem-solving skills; does not make excuses. - Flexibility and comfort working in a dynamic and constantly changing environment. - Has fun, celebrates success, and contributes to a positive culture! - Experience working at health system or healthcare technology company preferred. - Experience working at a software as a service (SaaS) company preferred. - Experience working in a high growth environment preferred. Travel Requirements This role does require domestic travel. These travel expectations will be communicated by the department manager or executive. Janus is committed to providing as much flexibility and advanced notice as possible related to scheduling travel. Physical Demands This job operated in a professional remote or in-office environment. This job uses standard office equipment. This job is largely a sedentary role; however, the employee has the flexibility to move as needed. Constantly operates a computer, phone, keyboard, mouse, and other office equipment. The employee frequently communicates with internal and/or external people. Must be able to exchange accurate information in a timely manner. Must be able to recognize objects from short and long distances. Janus is an Equal Opportunity Employer.

• Lead and/or support multiple software implementation-related projects that vary in length and complexity • Own and manage processes & schedules (build the schedule; edit and adjust it weekly, track status and delivery of content all deliverables, contributors, dependencies, and risks; ensure team-wide visibility) • Document all project artifacts and ensure that they are completed, organized, and stored appropriately • Plan, identify and evaluate SMEs and vendors as needed • Efficiently allocate and manage resources across projects to meet timelines and deliverables. • Monitor and strive to achieve high levels of customer satisfaction through exceptional project delivery and support • Demonstrate a deep understanding of the BenchPrep’s features, functionalities, and applications via solution design, consultation & training to customers and internal teams, as needed • Administer, configure and test the platform based on customer solution requirements • Establish positive and productive relationships with customers and internal stakeholders • Be accountable for all project-related customer communication (including scheduling/running meetings, email communication and sometimes chat) • Track SME and vendor budgets throughout a project (if applicable) • Empower, motivate, and support team members to do their best work in the creation and delivery of impactful, well-designed content