• Investigar, analisar e resolver incidentes em produção e requisições de serviço • Realizar troubleshooting de issues escalados por times N1 ou por sistemas de monitoramento • Monitorar logs, alertas e desempenho das aplicações e sistemas • Escalar problemas complexos para times N3/Engenharia com análise técnica estruturada • Participar de deploys em produção e atividades de suporte a releases • Contribuir para a base de conhecimento e documentação de problemas recorrentes • Avaliar e propor melhorias na cobertura de monitoramento dos sistemas • Atuar em handovers com times de desenvolvimento em novos releases • Colaborar de forma próxima com times de Produto, Engenharia, DevOps e Suporte

UPMC Corporate Revenue Cycle is hiring a Coder II- Technical to join our Coding Department! This position will be a work-from-home position working Monday through Friday during business hours. In this role, you will be handling ED and Observation coding. Coding diagnosis & procedure codes ICD10 & CPT codes and charging for injections, infusions, hydrations, and reconciling NCCI edits. Responsibilities: - Review coding for accuracy and completeness prior to submission to billing system utilizing CCI edits. Utilize standard coding guidelines, principles and coding clinics to assign the appropriate ICD-10-CM, CPT and DSM IV codes for all record types to ensure accurate reimbursement. (i.e. use of coding clinics, CPT Assistant, etc). Utilize the ACEP acuity level guidelines for assigning the correct acuity level for ED coding, or hospital specific acuity level module as needed. - Adhere to internal department policies and procedures to ensure efficient work processes. Actively participate in monthly coding meetings and share ideas and suggestions for operational improvements. Maintain continuing education by attending seminars, reviewing updated CPT assistant guidelines and updated coding clinics. - Make forward progress within the training period toward meeting coding accuracy standards of 98%25 within the first year of employment. Meet appropriate coding productivity standards within the time frame established by management staff. - Code all diagnoses and procedures by assigning and verifying the proper ICD-10-CM and CPT codes (DSM IV if applicable). Assign the principal and secondary diagnoses and procedures by thoroughly reviewing all documentation available at the time of coding. - Utilize computer applications and resources essential to completing the coding process efficiently, such as hospital information systems (Medipac/SMS/Meditech), encoders and electronic medical record repositories. If applicable, abstract required medical and demographic information from the medical record and enter the data into the appropriate information system to ensure accuracy of the database. Correct any data to be in error after reviewing the medical record and comparing with system entries. - Refer problem accounts to appropriate coding or management personnel for resolution - Complete work assignments in a timely manner and understand the workflow of the department. Maintain daily productivity statistics and submit a weekly productivity sheet to management clearly indicating the number of hours worked, the number of coding hours, the number of average charts per hour, and number of minutes/hours spent on non-coding tasks. - Determine diagnoses that were treated, monitored and evaluated and procedures done during the episode of care and assign appropriate codes. Review appropriate documents in the patients' charts to accurately assign a diagnosis and/or procedure. Ensure the diagnoses and procedures are sequenced in order of their clinical significance to accurately assign the appropriate DRG/APC/ASC or payment tier under the Prospective Payment system or DSM IV methodology to guarantee accurate reimbursement on UPMC patients. - Identify incomplete documentation in the medical record and formulate a physician query to obtain missing documentation and/or clarification to accurately complete the coding process. Consult with DRG Specialist when applicable during query process. - High School or GED equivalent. - Two years hospital coding experience. - Completed an AHIMA or AACP-certified Coding program or certificate, Bidwell Training School or equivalent program. Curriculum includes Anatomy and Physiology, Pharmacology, Pathophysiology, Medical Terminology, ICD-9-CM/ICD-10 and CPT Coding Guidelines and Procedures. - Outpatient: pharmacology is taught on the job during training; pathophysiology not required. - Inpatient: Pharmacology & pathophysiology coursework required. Licensure, Certifications, and Clearances: - Eligible for RHIA, RHIT, CCS - Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

- Monitor internal communication channels and systems to identify anomalies, incidents, or irregular behaviors - Triage incidents and determine whether issues are related to bugs, configuration, or expected behavior - Create, update, and track tickets using JIRA, ensuring all relevant details are properly documented - Escalate issues to the engineering team in a timely and accurate manner, following established protocols - Provide clear and consistent updates to clients regarding issue status and next steps - Ensure proper documentation of incidents, actions taken, and follow-ups - Collaborate with cross-functional teams to maintain visibility and continuity during incidents - Support basic troubleshooting and data validation when needed

Responsibilities: - Configures, maintains, and operates routers, switches, firewalls, load balancers, and monitoring tools - Installs physical equipment, connects cabling, organizes communication racks, and powers devices per documentation - Proactively monitors network infrastructure using monitoring tools, responds to alerts, and maintains updated topology documentation - Mentors, coaches, and shares knowledge with junior team members - Acts as an escalation point for complex incidents and requests - Independently handles routine network service requests, access provisioning, and documentation - Troubleshoots and resolves major incidents, leads outage bridges, and performs root cause analysis - Owns end-to-end network infrastructure projects (design, implementation, testing, and handover) - Develops subject matter expertise in domains such as datacenter networking, firewalls, load balancing, or cloud networking - Collaborates with senior engineers on large-scale infrastructure projects - Designs, deploys, configures, and troubleshoots Azure and AWS cloud networking solutions Experience Required: - 6+ years of experience in core Networking and Security - Strong experience in data security operations (administration, configuration, troubleshooting, and design) - Hands-on experience with multi-vendor firewalls (Checkpoint, Cisco ASA, Cisco Firepower, Fortinet, SonicWall, Palo Alto) - Experience with security tools such as WAF, NIPS, Firewall Analyzer, and DDoS protection - Strong understanding of L3 routing protocols (OSPF, BGP) - Experience with multi-vendor environments (Whitebox is a plus) - Solid knowledge of networking technologies: TCP/IP, DNS, BGP, OSPF, EIGRP, MPLS VPNs, VXLAN, Multicast - Experience with DMVPN, IPSEC, and encryption standards Azure Networking (Enhanced Requirement): - Strong hands-on experience in deployment, configuration, and troubleshooting of Microsoft Azure networking services, including: - Virtual Networks (VNet), Subnets, IP Address Management - Network Security Groups (NSG) and Azure Firewall policy configuration and troubleshooting - Azure Load Balancer (L4) and Application Gateway (L7) setup, tuning, and issue resolution - Azure Front Door and Web Application Firewall (WAF) configuration and debugging - VPN Gateway (Site-to-Site, Point-to-Site) and ExpressRoute deployment and troubleshooting connectivity issues - User Defined Routes (UDR) and Network Virtual Appliances (NVA) configuration and routing issue analysis - Azure DNS, Traffic Manager, and Network Watcher for diagnostics and monitoring - Strong experience in troubleshooting Azure network issues, including: - Connectivity issues between VNets, subnets, and on-prem environments - Routing misconfigurations and asymmetric routing - NSG/Firewall rule conflicts and traffic drops - Load balancing and application gateway backend health issues - VPN/ExpressRoute latency, packet drops, and tunnel failures - Experience designing and implementing hybrid cloud connectivity (On-prem to Azure) - Strong understanding of Azure network security architecture and best practices - Experience with high availability, failover, and disaster recovery design in Azure networking - Hands-on experience with Infrastructure as Code (IaC) using ARM templates, Bicep, or Terraform Cloud & Automation Skills: - Knowledge of AWS networking and architectural principles - Experience with network automation using Python, Shell scripting, YAML - Familiarity with DevOps practices and CI/CD pipelines Education & Certifications: - Bachelor’s degree in Engineering or related discipline (or equivalent experience) - Preferred certifications: - CCNA / CCNP - Security+ - ITIL Foundation - Microsoft Azure Fundamentals / Azure Network Engineer Associate Key Skills: - Strong consulting and communication skills - Ability to work with internal and external stakeholders - Strong analytical and problem-solving abilities