- Support customers with questions about banking, payments, cards, - Provide clear answers and solutions, always following the client's procedures and compliance rules. - Troubleshoot issues, such as card problems, transactions, app access or account updates. - Escalate complex cases to the correct internal departments when needed. - Maintain high service quality, using an empathetic, professional tone and meeting defined performance metrics.

Job DetailsJob Location: REMOTE 2026 - Wilmington, OH 45177 We are looking for a Resource Planner that is responsible for scheduling services for customers through the coordination of the field service engineer’s schedule and parts delivery/availability. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions. What you’ll be up to: Contact customers in the healthcare sector to confirm inventory and schedule onsite services Coordinate work planning and scheduling across multi-functional work team and client contacts in accordance with established processes and procedures Deliver effective and efficient planning in line with business objectives and obligations. Review field service engineer’s existing schedule Enter client data into SalesForce/ServiceMax Ordering and tracking parts for onsite services Dispatch work orders as requested to field service engineers in EMSAR and client’s SalesForce/ServiceMax systems Coordinate scheduling of services provided by vendors and on-site team(s) Monitor electronic dashboards and take action as needed. Work with operations teams to ensure work is being completed within client required timeframe (SLA/contractual obligations) Work closely with field management and field service engineers to ensure calendars are full and accurate. Daily check-ins with assigned Technicians to ensure they have necessary work orders, contacts, travel arrangements, and parts Timely review and closure of work orders Performs additional duties as needed and/or assigned by supervisor/manager QualificationsWhat we’re looking for: General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI) General experience in SalesForce/ServiceMax or equivalent Outstanding interpersonal and written communication skills Proficient in Microsoft Office Suite (Outlook, Excel, Word, SharePoint, Teams) and other and cloud-based software Understanding of customer requirements and ability to assist with the coordination/interface with cross-functional teams AND High School Diploma or Equivalent 1-3 years’ call center and/or customer service experience OR Associates degree or higher and/or Trade School diploma 1+ years’ call center and/or customer service experience WORK ENVIRONMENT AND PHYSICAL DEMANDS Ability to sit, stand, bend, and reach for long periods for time exceeding 4 hours Our commitment to you: A great team environment Ability to work remotely Supportive leadership

• With the utmost professionalism, represent a well-respected, leading online tuxedo rental company with expertise, positivity, and a can-do attitude • Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication. • Answer questions about product information, order placement, order and delivery status, product returns, policies, as well as provide website navigation, troubleshooting assistance, and handling escalated issues • Take ownership of issues and follow through to solve problems while exercising sound judgment, focusing on achieving resolutions • Convey excitement, authenticity, and a deep appreciation for the mission and values of the brand • Address questions about accounts, products, and services, as well as provide troubleshooting and website assistance. • Share insights on emerging customer trends and recommend process improvements. • Attend training and participate in cross-training opportunities to enhance skills and knowledge. • Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity. • Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.

Call Center Agent The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance with defined SOPs and client playbooks. This role also requires a strong sales mindset, with a focus on converting inquiries into booked appointments, maximizing revenue opportunities, and protecting every call as a potential booking. This role directly impacts SLA performance, client satisfaction, booking conversion rates, and overall revenue generation. Agents are expected to operate with urgency, accuracy, accountability, and a results-driven, sales-oriented approach. The Call Center Agent owns not only accurate call handling and booking execution, but also maximizing every inbound opportunity into revenue through effective sales execution. Who We Are Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offer their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and we let them focus on that by doing the rest for them! Location: Must live in Alabama, Arizona, Florida, Georgia. Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, Virginia What We Offer: - Competitive salary - starting at $17/hour - Medical Benefits -available after 90 days! - Retirement Savings Plan - Vacation Pay - Paid training - Advancement Opportunities Responsibilities: - Answer all incoming calls or online inquiries, as the initial point of contact - Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home - Provide a sense of calm and exhibit empathy for customers, so they feel comfortable - Conduct service-related, follow-up calls to check in on past customers and assess their current needs - Help the field team by taking detailed notes from customer calls and entering them into our system - Contribute to our company’s culture by being upbeat and hard-working Requirements: - High School Diploma/GED is required - Self-starter, reliable, flexibility with hours - High level of accuracy and efficiency - Exceptional verbal and written communication skills - Courteous, professional manner, strong customer service skills - Computer literacy and strong typing skills (30+ WPM),experience with Microsoft Office - Excellent multitasking and follow-up skills, with high attention to detail - Excellent interpersonal communication skills on a professional and technical level - Able to work both independently and as part of a team - Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required. Work Schedule: - This entry-level work-from-home job works a flexible schedule depending on business needs. We are an equal opportunity employer