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VIPdesk Connect logo
VIPdesk Connect

Deliver AI-first customer experience with smart human escalation and ethical, responsible automation.

Customer Service Representative – Seasonal

Customer SupportCustomer SupportFull TimeRemoteJuniorTeam 1,001-5,000Since 2014H1B No SponsorCompany SiteLinkedIn

Location

Arizona + 13 moreAll locations: Arizona | Florida | Kentucky | Nevada | New Mexico | North Carolina | Ohio | Maryland | South Carolina | Tennessee | Texas | Utah | Virginia | Wisconsin

Posted

54 days ago

Salary

$18 / hour

Seniority

Junior

High School1 yr expExperience acceptedEnglish

Job Description

Customer Service Representative – Seasonal

VIPdesk Connect

• With the utmost professionalism, represent a well-respected, leading online tuxedo rental company with expertise, positivity, and a can-do attitude • Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication. • Answer questions about product information, order placement, order and delivery status, product returns, policies, as well as provide website navigation, troubleshooting assistance, and handling escalated issues • Take ownership of issues and follow through to solve problems while exercising sound judgment, focusing on achieving resolutions • Convey excitement, authenticity, and a deep appreciation for the mission and values of the brand • Address questions about accounts, products, and services, as well as provide troubleshooting and website assistance. • Share insights on emerging customer trends and recommend process improvements. • Attend training and participate in cross-training opportunities to enhance skills and knowledge. • Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity. • Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.

Job Requirements

  • At least a year of customer service experience
  • High school diploma or GED
  • Proficiency with Microsoft Office suite of applications; must be technically savvy
  • Effective communication skills, both written and verbal
  • Desire to learn and grow in a team environment with the ability to respond positively to change, embracing challenges
  • Home-office environment, internet connection, USB headset, router, modem, webcam, and a computer system that meets VIPdesk Connect remote office policies and maintenance requirements.
  • Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
  • Able to successfully pass credit, criminal, and employment reference security checks where permissible by state and local regulations
  • While this is a work-from-home opportunity, you must currently reside in one of these states: AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI

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