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A Payments and Data Company
Technical Product Analyst II
Location
Wisconsin
Posted
46 days ago
Salary
0
Seniority
Mid Level
Job Description
Technical Product Analyst II
Deluxe
• Providing technical customer service to external and internal customers for Deluxe software. • Utilizing internal processes and tools to log, track, update and complete work items initiated by customers. • Working independently using comprehensive product knowledge and acting as a go-to resource for peers. • Taking tickets from the application group queue focusing on complex client software issues. • Handling cases for software hot fix updates for in-house clients. • Engaging in client escalations as a case resource. • Follows Escalation procedures to ensure progress communication includes peers and management. • Using sound judgment to plan, prioritize and schedule efforts for escalated case work. • Documenting customer interactions, actions taken, current status and next steps throughout the support ticket lifecycle.
Job Requirements
- 2+ year of Help Desk and/or customer service experience
- 2+ year of scripting experience to include SQL, Progress, Powershell, etc.
- 2+ year of Basic PC Troubleshooting and/or Repair Document Creation
- 2+ year of Microsoft Office suite
- A background in programming Windows OS
- 2+ year of Workstation OS- 10,7
- 2+ year of Server OS Networking
- 2+ year of TCP/IP/DNS Antivirus
- 2+ year of experience with any of the following Antivirus products
- Managed Antivirus
- CrowdStrike
- Carbon Black
Benefits
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement
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