Title: Senior SQL Technical Support Representative: Financial Crimes Solutions Location: Location: Springfield, Missouri; Allen, Texas; Birmingham, Alabama; Charlotte, North Carolina; Lenexa, Kansas; Louisville, Kentucky; Monett, Missouri Job Description: At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. Jack Henry's Financial Crimes Solutions team is growing fast, and we are seeking a Senior Technical Support Representative to provide ongoing support for clients using our cutting-edge fraud prevention and compliance solutions. The Senior TSR will deliver top-tier technical assistance and ensure clients can maximize the potential of our solutions. The ideal candidate will be a tech-savvy, customer-focused, senior level Technical Support professional who is proficient in SQL and cloud platforms. The Senior TSR will provide critical post-implementation support, troubleshoot complex technical issues, manage data processes, and ensure clients experience seamless day-to-day operations. SQL expertise is essential, as this hire will be responsible for writing custom queries, analyzing data discrepancies, and optimizing system performance. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Charlotte, NC; Birmingham, AL; or Louisville, KY. This position is not eligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.). All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for: - Monitors daily extract, transform, and data load processes for customers - Works to resolve issues promptly to ensure data accuracy and completeness - Provides troubleshooting and issue resolution via case or phone according to service level standards - Collaborates with internal Jack Henry partners and customers to resolve issues - Adheres to documented departmental and corporate standards - May perform other job duties as assigned What you'll need to have: - 6 years of experience in a technical support role - 4 years of experience writing queries for research in SQL Server or PostgreSQL - 2 years of experience with Azure including Azure Data Factory or SQL Server Integration Services or other similar cloud technologies - Experience researching, analyzing, and resolving complex problems - Excellent communication, customer interaction, organizational, and time management skills - Ability to serve in an after-hours on-call rotation What would be nice for you to have: - Experience working in fraud or AML compliance within a financial institution - Experience working with bank or financial data and data relationships - Bachelor's degree in a technical discipline - Experience with network troubleshooting If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways. Why Jack Henry? At Jack Henry, we pride ourselves through our motto of, 'Do the right thing, do whatever it takes, and have fun.' We recognize the value of our associates and believe much of our company's strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time. #INDTech

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About Us: Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. JOB SUMMARY: Supervisors lead a group of Team Members performing work for assigned client(s). Supervisors ensure client needs are met by organizing inventory and workflow and ensuring that Team Members are engaged and able to adequately perform their duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Manage staff in accordance with Company policies and procedures in a manner that engages and motivates. - Monitor Team Member performance and provide feedback and training to improve production and quality. - Assess training needs and provide development opportunities for team members. - Participate in the interview and selection process for new team members. - Facilitate positive and productive working relationships with Global Team Members. - Understand Client requirements, analyze data, identify trends and participate in client meetings. - Ensure ParaPath module reflects current client desk procedures and most efficient process. - Create and maintain client preference guides; ensure that client preferences are clearly articulated to Team Members. - Ensure Team Members have appropriate and timely access to client systems. - Actively manage new inventory, high balances and ageing from placements. - Monitor and manage inventory to ensure that account resolution is achieved quickly. - Other duties as assigned. MINIMUM QUALIFICATIONS & REQUIREMENTS: - Highschool diploma or equivalent - At least 2 years supervisory experience preferred - Experience in Revenue Cycle Management - Experience effectively managing remote team members - Excellent verbal and written communication skills - Ability to present information professionally to clients - Proficiency in Outlook, Word and Power Point skills (ability to create emails, schedule meetings and prepare documents and presentations) - Intermediate Excel skills (vlookup, sumif, countif, pivot tables, basic formulas) - Ability to organize and facilitate meetings (prepare agenda, assign to-do’s, record meeting minutes, follow ups) - Ability to analyze data and identify trends - Ability to work independently and with a team to meet multiple competing priorities PHYSICAL DEMANDS: Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.