What The Role Is: In this Remote Customer Service/Sales Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer’s business. The Retention Specialist’s number one goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations. What’s In It For You: - Culture is Everything! You are not joining a company – you are joining a family who all share the same goal - Saving Lives. - Development, Development, Development! - We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally! - ADT - It’s an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun! Job Expectations: - You will work in a dynamic, collaborative environment, working closely with customers and coworkers. - Utilize customer service and sales experience daily - Save the business by re-selling customers on the value of ADT and what matters most. - Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive. - Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation and professionalism to ensure the best customer experience. - Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell. - Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer’s concern. - Retain long-term business for ADT through customer service commitments. Provide the right solution to save the Customer. - Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution. - Consistently improve performance and achieve your goals. - Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment. - Maintain knowledge of ADT policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies. Job Requirements: - Attendance adherence is critical to your success. Training/Onboarding attendance is required for the length of the training program every day for 8-12 weeks. Any time missed effects your success. - Private, undisturbed place to work from home, free from any distractions - Designated distraction-free place to work from home - High speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC - 5G Home Internet and Fixed wireless internet are not accepted providers. - Internet Speeds of at least 50mbps to download and 25mbps to upload. How Will You Train: - This role has fully remote training - During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful. - Your learning journey is focused on product knowledge, selling/saving, competition and systems training. - Our training program focuses on training that equips you to be the expert within ADT to ensure you meet and exceed your sales targets, which increases your bonus potential. - We provide development to advance your career with other internal roles and opportunities for your long-term success. We’re looking for someone with these skills: - The ability to work with numerous screens and programs open to help resolve customer issues. - Experience in Sales, Customer Retention, Customer experience, and retaining customers’ loyalty to a product or service - Be able to interpret contracts and communicate terms and conditions - Perform quick calculations - Active listening - Negotiation Skills Knowledge, Skills and Abilities: - 2 plus years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance - 2 plus years: Call Center Customer Service / Sales Experience - High school diploma, GED, college degree or some college experience Schedule: - Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off! Pay and Benefits: - Paid Training - Full benefits on the 1st of the month after 31days of employment - Energetic and engaging work environments - Medical, Dental, Vision, 401(k) with employer matching - Paid vacation time - Tuition reimbursement, employee referral bonuses - A culture of coaching, development, and career growth opportunities Pay and Benefits Disclosure: - The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $21.00 is reached). - We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. Anticipated application deadline for role April 14, 2026. Class start date May 26, 2026. Why Choose ADT? At ADT it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you’re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities. Check out more about life at ADT here. Company Overview: ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT ​ Check out more about life at ADT here.

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes. The facts that speak for themselves: - We’ve funded over $110 billion in loans (more than any other fintech in the US!) - Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry - Better’s propriety AI platform makes us an award-winning lender: - Fintech Breakthrough Award 2025: Best Lending Innovation - Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval - Yahoo! Finance (2025): Best Online Mortgage Lender - Money Magazine (2025): Best for fast closing - Forbes (2023): Best Online Mortgage Lender We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers. Learning Enablement Specialist (Production Training and Readiness Focus) Role Overview The Learning Specialist plays a critical role in preparing new Production team members (Mortgage Advisors, Production Partners, and support roles) for success through structured onboarding, applied learning, and real-world file readiness. This role is responsible for delivering initial production training, reinforcing learning through practical application, and ensuring new hires demonstrate competency through live file reviews prior to advancing to the nesting stage. This position bridges the gap between training and production by combining facilitation, coaching, content development, and performance evaluation to ensure new hires are fully prepared to move into the training nesting environment. Core Responsibilities Production Onboarding and Training Delivery - Facilitate structured onboarding programs for new Production team members, ensuring alignment with role-specific expectations, systems, and workflows. - Deliver virtual instructor-led training sessions focused on: - Loan origination processes - System navigation (e.g., Tinman, Besty, NEONet, Rovo, SalesPal, supporting tools) - Client communication best practices - Product knowledge and guidelines - Reinforce learning through scenario-based discussions, real-world examples, and guided practice. - Conduct daily or weekly training touchpoints to assess knowledge retention and readiness. - Enroll and track completion of role-specific training assigned in the Learning Hub Live File Review and Readiness Assessment (Primary Focus) - Perform detailed reviews of live loan files submitted by new hires to assess: - Accuracy and completeness of data - Adherence to process and compliance requirements - Quality of structuring and decision-making - Alignment with investor and underwriting expectations - Complete standardized scorecards to evaluate performance and identify trends. - Provide clear, actionable feedback to new hires to improve performance and reinforce learning. - Assign and coordinate additional file reviews across reviewers when applicable. - Track performance metrics across file reviews to determine readiness for progression. - Partner with training leadership to make go/no-go recommendations for transition into the nesting stage. Coaching and Performance Support - Conduct 1:1 and group coaching sessions based on file review outcomes and observed performance gaps. - Support new hires in translating training concepts into real-world application. - Reinforce critical thinking, decision-making, and problem-solving skills in loan structuring. - Provide targeted remediation plans for individuals needing additional support prior to nesting. Training Program Development - Develop and enhance onboarding curriculum for Production roles, ensuring it reflects current systems, guidelines, and workflows. - Create detailed outlines and storyboards for digital learning modules (Rise, Storyline, etc.). - Continuously update training content based on: - Process changes - System updates - Feedback from Production and Operations teams - Ensure training aligns with business priorities and performance expectations. Learning Content Creation - Design and develop high-quality learning materials, including: - Job aids - Checklists - Infographics - Bulletins - User guides and policies - Translate complex mortgage processes into clear, accessible, and actionable resources. - Ensure all materials align with content standards and are optimized for use within NEONet. Soft Skills and Professional Development - Design and facilitate training focused on: - Client communication - Consultative selling - Time management and prioritization - Team collaboration - Integrate soft skills into production training to support a high-quality client experience. Training Needs Analysis and Continuous Improvement - Identify training gaps through: - File review trends - Scorecard data - Feedback from leaders and participants - Recommend and implement enhancements to training programs and materials. - Develop structured upskilling pathways aligned with career progression. Technical Writing and Documentation - Support technical writing initiatives by creating and maintaining: - Training documentation - Process guides - Knowledge base content - Ensure consistency, clarity, and usability across all documentation. - Maintain version control and alignment with current processes and systems. Multimedia and Training Asset Management - Edit and produce training recordings using Camtasia, including: - Editing and polishing recordings - Adding bookmarks and navigation - Creating intros and outros - Publish and maintain training content libraries for ongoing access. Communication and Engagement Support - Serve as backup support for Learning Support Administration by: - Assisting with preparation and publishing of weekly Orbit communications - Promoting awareness of training resources and updates - Help ensure Production teams remain informed, engaged, and aligned with new content and initiatives. Key Outcomes and Success Measures - New hires demonstrate readiness through successful live file reviews - Reduced errors and improved file quality prior to nesting - Strong alignment between training and real-world production expectations - Increased confidence and competency among new Production team members - Scalable and consistent onboarding experience across all hires Ideal Candidate Profile - Strong understanding of Tinman, mortgage production workflows, and loan lifecycle - Experience in training, coaching, or onboarding within mortgage or financial services - Ability to evaluate loan files and provide detailed, constructive feedback - Strong facilitation and communication skills - High attention to detail with strong organizational and analytical skills - Ability to balance multiple priorities in a fast-paced environment

Our Incora Story is really taking off—and we’d love you to join us on the journey. As a leading supply chain solutions business in the aerospace industry, customers are at the heart of everything we do. We are currently seeking an exceptional Customer Program Specialist to support intermediate to complex customer accounts and contracts through outstanding service, strong partnership, and operational excellence. The Role The Customer Program Specialist is accountable for building and maintaining strong customer relationships by delivering high‑quality service and operational support. This role requires an advanced understanding of customer operations, contract administration, and internal processes, while serving as a key liaison between customers and internal teams. You will proactively manage customer accounts, investigate and resolve issues, support contract execution, and ensure customer expectations are consistently met or exceeded. Key Responsibilities - Build and maintain strong working relationships with external customers and internal partners - Maintain advanced knowledge of Incora customer requirements, distribution methods, and contract terms - Provide excellent customer service through fast, accurate, and professional response to requests - Respond promptly to customer inquiries related to order status, availability, and delivery plans - Process, review, release, and prioritize incoming orders daily to meet customer delivery requirements - Run and review open order reports daily to ensure on‑time shipment - Verify order releases against contract requirements for accuracy and compliance - Manage bin maintenance, backorders, and contract changes accurately and timely - Coordinate with Procurement and Supply Chain to sustain inventory levels for contract fulfillment - Resolve backorders and support root cause initiatives with a target of zero backorders - Investigate and resolve intermediate to complex customer issues in alignment with company policies - Provide LTA (Long‑Term Agreement) contract administration support - Process customer returns (RMAs) and ensure proper documentation - Ensure quality flow‑downs are correctly applied during contract review - Interface directly with customer auditors to support compliance with customer specifications - Update customer portals with shipping and delivery information to maintain high performance ratings - Prepare, manage, and follow through on customer expedite requests - Train and mentor sales team members, as assigned - Participate in ad hoc projects, departmental meetings, and company training initiatives - Our Values Success at Incora starts with living our values every day: - Courage – Take ownership of issues and challenges - Collaboration – Share knowledge and support one another - Commitment – Deliver on internal and external customer expectations - Community – Value people and the world we share About You Education - High School Diploma or GED required - Bachelor’s degree in Business, Accounting/Finance, Marketing, or Supply Chain preferred (or equivalent experience) Qualifications & Experience - 3–5 years of combined Sales and Customer Service experience (aerospace industry preferred) - Demonstrated ability to manage intermediate to complex customer accounts - Proven success conducting root cause analysis and resolving customer issues - Strong customer service mindset with the ability to work tactfully and professionally - Excellent organizational, time‑management, and follow‑through skills - Ability to manage multiple priorities in a fast‑paced environment - Strong verbal, written, and presentation skills with a focus on quality and service - High attention to detail with accurate data entry and documentation practices - Intermediate to advanced proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel) - Ability to collaborate effectively across departments to drive results What Incora Offers - Competitive compensation and comprehensive benefits - Eligibility for company incentive programs - 8 paid holidays plus 2 floating holidays - FlexTime policy for exempt employees - 80 hours of exempt sick time - 2 weeks paid parental leave - Multiple health plan options with competitive premiums - Employer‑paid life insurance (1× salary), STD, and LTD - 401(k) with company match - Employee discount portal via PerkSpot - A modern, first‑class work environment - Clear opportunities for career growth as part of the Incora Story Equal Opportunity Employer Incora is an Equal Employment Opportunity (EEO) employer. We value diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

Overview The Client Solution Specialist I Retail is a key member of the Cotiviti Retail team, responsible for supporting client relationships, managing client enhancement requests, and providing application support. This role is ideal for a client-focused professional with experience in a retail-related industry, strong written and verbal communication skills, and the ability to analyze complex information in a dynamic, matrixed environment. In this role, the Client Solution Specialist supports the successful delivery of solutions and services for strategic clients across the Retail division. The specialist collaborates closely with cross-functional partners—including Go-To-Market (GTM), development, product, and content teams—to ensure client needs are understood, prioritized, and effectively addressed. Responsibilities - Produce and maintain documentation related to client projects, meetings, calls, product specifications, special initiatives, and follow-up actions. - Serve as a primary point of contact for assigned clients, interacting directly to drive satisfaction and product success. - Collaborate cross-functionally with Development, Engineering, Project Management, Sales, Operations, and Data Management to deliver all contractually required services. - Investigate, analyze, and respond to client questions and issues for product. - Explain and demonstrate alert applications and product functionality to clients. - Generate, interpret, and present client and product performance reports. - Provide data analysis on client-specific datasets and broader retail data trends. - Support invoicing and contract management efforts by maintaining accurate records for assigned clients. - Monitor product usage and proactively share insights and findings with internal Cotiviti stakeholders. - Coordinate implementation, ongoing support, and maintenance activities for assigned accounts. - Complete all responsibilities as outlined in the annual performance review and/or goal setting. - Complete all special projects and other duties as assigned. - Must be able to perform duties with or without reasonable accommodation. This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change. Qualifications - B.S., B.A, or advanced degree in business or retail related field, or equivalent experience.  - 1-3 years working in customer relations, sales or Client Services required. - Proven ability to manage client expectations, multiple tasks, and deadline accountability.   - Strong analytical skills with the demonstrated ability to research and make decisions based on the day-to-day and complex customer problems required.  - Excellent oral and written skills are required.  - Excellent organization skills, with ability to track multiple projects simultaneously. - Strong interpersonal skills required. - Understands that the clients’ best interests are served through smooth, seamless service delivery.  - Proactive, self-motivated individual with a demonstrated ability to work well in a group setting. Must be able to perform daily functions with little supervision. - Strong technical skills, with proven track-record of working with robust software platforms. - Proficiency in Microsoft Office Suite, including PowerPoint, Word, Excel, and Outlook.  Mental Requirements: - Communicating with others to exchange information. - Assessing the accuracy, neatness, and thoroughness of the work assigned. Physical Requirements and Working Conditions: - Remaining in a stationary position, often standing or sitting for prolonged periods. - Repeating motions that may include the wrists, hands, and/or fingers. - Must be able to provide a dedicated, secure work area. - Must be able to provide high-speed internet access/connectivity and office setup and maintenance. - No adverse environmental conditions are expected. Base compensation ranges from $58,000 to $78,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page. Date of posting: 04/12/2026 Applications are assessed on a rolling basis. We anticipate that the application window will close on 06/12/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected. #LI-JB1 #LI-Remote #senior