• Learn to onboard, service and sell products to UHNW & Family Office clients in a high paced environment. • Develop an understanding of customer needs and learn to formulate appropriate solutions based on their circumstances and risk appetite. • Act as the principle point of contact for a book of clients, after an initial training period. Learn how to develop your client book and prioritise your client opportunities to deliver revenue growth to the firm across multiple product lines. • Attend regional events to promote the Xapo brand and learn how to generate new leads. • Support senior team members in managing customer relationships and achieving team targets.

Job Title: Head of APAC – Capital Origination Company: USD.AI Location: Hong Kong or Shenzhen Employment Type: Full-time, remote About USD.AI USD.AI provides AI infrastructure operators with strategic, non-dilutive financing facilities essential for their scale requirements. The protocol delivers non-recourse loans secured by GPU infrastructure and asset level cashflows, offering capital providers exposure to liquid, transparent and tradable credit products secured by income-producing compute assets. Depositors are attracted to USD.AI’s stable, risk-adjusted yields of ~7–10%, backed by collateralized AI infrastructure loans. This is not a yield farm. It is a structured credit product with real borrowers, real assets, and institutional-grade underwriting. For more information, visit https://usd.ai/. The Team Our team draws experience from DRW, Deutsche Bank, Rockpoint, Nansen, Balancer, and other leading DeFi and TradFi institutions. We are Series A+ funded by Coinbase Ventures, Framework, Dragonfly, DCG, Nascent, Ethereal, and others. We are growing rapidly and have recently announced strategic partnerships with PayPal, Aravolta, and others. Our team has built financial and blockchain products facilitating hundreds of millions in transaction volume across diverse asset types. We have no middle managers and move quickly from idea to execution. The Role The Head of APAC & Middle East is a capital origination role responsible for building and owning USD.AI's depositor base across Asia-Pacific and the Middle East. You will identify, approach, and close relationships with individuals, family offices, crypto funds, and institutional allocators who are looking for yield-bearing exposure to AI infrastructure as an asset class. This is a mid-level BD role for someone who already has a warm network in the region and knows how to navigate crypto-native capital. You understand what a sophisticated investor cares about. You can walk a fund manager through a collateralized lending structure and a yield curve in the same breath. Your job is to get it in front of the right people, build durable relationships, and secure >$5M tickets. Responsibilities - Own the full capital origination pipeline for APAC and Middle East — from prospecting to close to ongoing relationship management. - Build and maintain relationships with crypto-native funds, family offices, HNWIs, and institutional allocators with deposit capacity of $5M+. - Represent USD.AI at regional conferences, summits, and community events across Hong Kong, Singapore, Dubai, and beyond. - Develop a deep understanding of the USD.AI protocol, yield mechanics, and collateral framework to speak credibly with sophisticated counterparties. - Work closely with the founding team to develop region-specific positioning and collateral for outreach. - Maintain a clean, current pipeline in our CRM with accurate deal stages, contact notes, and forecasted deposit volumes. - Feed market intelligence back to the team — what objections are you hearing, what structures are prospects asking for, what's moving capital in the region right now. - Coordinate with compliance and onboarding to ensure smooth KYC/AML processes for new depositors. Requirements - 3–6 years of experience in crypto BD, institutional sales, private credit distribution, or a related capital markets rol - Existing network of crypto-native capital allocators in APAC and/or the Middle East — you can book meetings on day one. - Fluency in both DeFi and TradFi mental models: you can explain APY, collateral ratios, and credit risk in the same conversation. - Proven track record of closing large-ticket deals ($1M+) with sophisticated counterparties. - Strong written and verbal communication skills in English; Cantonese or Mandarin a significant plus. - Self-directed and comfortable operating with minimal process in a fast-moving startup environment. - Based in Hong Kong or Shenzhen, with willingness to travel across the region regularly. Nice to Have - Experience at a crypto fund, digital asset prime broker, or DeFi protocol in a capital-facing role. - Familiarity with structured credit products, private credit, or alternative yield strategies. - Existing relationships with UAE/Saudi family offices or sovereign-adjacent allocators. - Background in AI infrastructure, GPU compute, or adjacent technology sectors. What We Offer - Competitive base salary (USD $90,000-$120,000) - Long-term token incentive package. - Unlimited PTO. - Health & wellness reimbursements.

ABOUT THIS ROLE The Account Manager (AM) is a new commercial role at Clearwave, created to put dedicated revenue ownership on the customer base. As Clearwave scales, this role exists to ensure that renewals, contract expansion, pricing discussions, and executive relationships have a focused commercial owner — distinct from the product and operational focus of our Customer Success Managers. The AM owns the business outcomes of a defined portfolio of accounts. You are the primary commercial point of contact for renewals, upsells, and executive engagement. You partner closely with Customer Success Managers (CSMs), who own day-to-day product adoption, health monitoring, and operational support — but you own the revenue. This is a high-impact, relationship-driven commercial role. It requires the ability to navigate executive conversations, lead negotiations, and drive deals to close — while maintaining the trust of customers who have been with Clearwave for years. CORE RESPONSIBILITIES Renewal Ownership - Own the full renewal lifecycle for a defined portfolio — from 90-day-out planning through contract signature - Initiate, lead, and close all renewal conversations - Lead all pricing negotiations, contract term discussions, and multi-year deal structures - Manage discounting decisions and non-standard commercial terms in partnership with Finance and Legal - Process and document churn and downsell outcomes; own churn review meetings with CSM counterparts to drive lessons learned - Maintain accurate renewal forecasting in CRM with clear risk flags and confidence levels Upsell & Revenue Expansion - Execute upsell and cross-sell motion end-to-end: qualify, build business case, propose, and close - Act on upsell signals flagged by CSMs in CRM - Own ECI assessments and determinations as a pricing-related commercial activity - Identify and pursue expansion opportunities across Platinum, Voice AI, multi-product, and multi-year structures - Collaborate with Sales leadership on whitespace analysis and expansion prioritization across the portfolio Executive Relationships & Strategic Engagement - Own C-suite and economic buyer relationships entirely - Lead executive introductions when a new executive joins a customer organization - Own EBR scheduling, the executive overview and strategic context section, meeting facilitation (open and close), and all commercial follow-up actions - Coordinate EBR dry runs with internal teams - Lead the commercial save conversation the moment churn risk is real - Own customer escalations to C-suite or CEO level - Lead Platinum and Voice AI rollout steering and escalation with the customer Customer Advocacy & Market Intelligence - Accountable for securing testimonials, case studies, and joint presentations - Identify customers suited for advisory boards, reference calls, and co-marketing opportunities in partnership with Marketing - Own the new customer handoff from Sales to CS - Lead onsite visits when the agenda is strategic or commercia - Provide structured feedback from the field to Product, Marketing, and Executive leadership Cross-Functional Collaboration - Partner daily with CSMs: share account intelligence, align on health, and coordinate on EBR prep and churn risk response - Engage Product on roadmap input and feature requests that have strategic commercial implications - Work with Finance and Legal on commercial approvals, pricing exceptions, and non-standard terms - Provide the VP of Account Management and leadership with regular portfolio updates, risk flags, and renewal forecasts WHAT WE'RE LOOKING FOR Required Experience & Abilties - 3–7 years in Account Management, Customer Success with commercial ownership, or a revenue-carrying customer-facing role - Demonstrated track record of owning renewals and hitting GRR or Net Revenue Retention targets - Experience managing complex contract negotiations with mid-market or enterprise customers - Comfortable engaging at VP and C-suite levels; able to drive business conversations grounded in customer outcomes - Strong commercial instincts: can identify opportunity, build a business case, and close - Ability to travel up to 25% Preferred Experience - Background in SaaS, Health IT, or revenue cycle / practice management technology - Familiarity with GRR and NRR as commercial operating metrics - Experience with CRM platforms (Salesforce preferred) for pipeline and renewal management - Prior experience leading or participating in Executive Business Reviews Competencies & Traits - Commercial mindset — you think in customer value, risk, and revenue impact - Relationship depth — you build genuine trust at the executive level, not just rapport - Clear lane discipline — you know what belongs to you and what belongs to the CSM, and you operate accordingly - Organized and proactive — you manage a book of business without letting renewals or relationships slip - Collaborative — you bring the right people in at the right moment - Resilient — you can navigate difficult renewal and churn conversations without flinching WHAT THIS ROLE IS NOT This delineation matters. These are hard lines, not guidelines: - Not a Support role — product troubleshooting, day-to-day customer questions, and operational requests belong to the CSM - Not a new logo Sales role — this role is exclusively focused on existing customers - Not a passive relationship role — you are expected to proactively drive commercial conversations, not wait for renewal season - CSM never discusses price — pricing, discounting, and contract negotiation are AM-only territory, no exceptions - Not a siloed role — success requires tight, trust-based partnership with the CSM team every day HOW THIS ROLE FITS WITHIN CLEARWAVE The Account Manager reports to the VP of Account Management and partners daily with Customer Success, Sales, Product, Finance, and Marketing. The AM team and the CSM team are co-owners of the customer relationship — each with a distinct lane. Neither replaces the other. This is a new function, which means you will help shape how it operates. You will have input into playbooks, processes, and tooling. The expectation is a builder mindset — not just executing the motion but improving it.

JOB SUMMARY The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. This candidate should have a solid understanding of the Revenue Cycle as it relates to the entire life of a patient account from creation to payment. Representative will need to effectively follow-up on claim submission, remittance review for insurance collections, create and pursue disputed balances from both government and non-government entities. Basic knowledge of Commercial, Managed Care, Medicare and Medicaid insurance is preferable. An effective revenue cycle process is achieved with working as part of a dynamic team and the ability to adapt and grow in an environment where work assignments may change frequently while resolving accounts with minimal assistance. Representative must be able to work independently as well as work closely with management and team to take appropriate steps to resolve an account. Team member should possess the following: - Perform duties as assigned in a professional demeanor, which includes interacting with insurance plans, patients, physicians, attorneys and team members as needed. - Basic computer skills to navigate through the various system applications provided for additional resources in determining account actions - Access payer websites and discern pertinent data to resolve accounts - Utilize all available job aids provided for appropriateness in Patient Accounting processes - Document clear and concise notes in the patient accounting system regarding claim status and any actions taken on an account - Maintain department daily productivity goals in completing a set number of accounts while also meeting quality standards as determined by leadership - Identify and communicate any issues including system access, payor behavior, account work-flow inconsistencies or any other insurance collection opportunities - Provide support for team members that may be absent or backlogged ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. - Researches each account using company patient accounting applications and internet resources that are made available. Conducts appropriate account activity on uncollected account balances with contacting third party payors and/or patients via phone, e-mail, or online. Problem solves issues and creates resolution that will bring in revenue eliminating re-work. Updates plan IDs, adjusts patient or payor demographic/insurance information, notates account in detail, identifies payor issues and trends and solves re-coup issues. Requests additional information from patients, medical records, and other needed documentation upon request from payors. Reviews contracts and identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed. Takes appropriate action to bring about account resolution timely or opens a dispute record to have the account further researched and substantiated for continued collection. Maintains desk inventory to remain current without backlog while achieving productivity and quality standards. - Perform special projects and other duties as needed. Assists with special projects as assigned, documents, findings, and communicates results. - Recognizes potential delays and trends with payors such as corrective actions and responds to avoid A/R aging. Escalates payment delays/ problem aged account timely to Supervisor. - Participate and attend meetings, training seminars and in-services to develop job knowledge. - Respond timely to emails and telephone messages as appropriate. - Ensures compliance with State and Federal Laws Regulations for Managed Care and other Third Party Payors. Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Thorough understanding of the revenue cycle process, from patient access (authorization, admissions) through Patient Financial Services (billing, insurance appeals, collections) procedures and policies - Intermediate skill in Microsoft Office (Word, Excel) - Ability to learn hospital systems – ACE, VI Web, IMaCS, OnDemand quickly and fluently - Ability to communicate in a clear and professional manner - Must have good oral and written skills - Strong interpersonal skills - Above average analytical and critical thinking skills - Ability to make sound decisions - Has a full understanding of the Commercial, Managed Care, Medicare and Medicaid collections, Intermediate knowledge of Managed Care contracts, Contract Language and Federal and State requirements for government payors - Familiar with terms such as HMO, PPO, IPA and Capitation and how these payors process claims. - Intermediate understanding of EOB. - Intermediate understanding of Hospital billing form requirements (UB04) and familiar with the HCFA 1500 forms. - Ability to problem solve, prioritize duties and follow-through completely with assigned tasks. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. - High School diploma or equivalent. Some college coursework in business administration or accounting preferred - 1-4 years medical claims and/or hospital collections experience - Minimum typing requirement of 45 wpm PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Office/Team Work Environment - Ability to sit and work at a computer terminal for extended periods of time WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Call Center environment with multiple workstations in close proximity As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation - Pay: $15.80 - $23.70 per hour. Compensation depends on location, qualifications, and experience. - Position may be eligible for a signing bonus for qualified new hires, subject to employment status. - Conifer observed holidays receive time and a half. Benefits Conifer offers the following benefits, subject to employment status: - Medical, dental, vision, disability, and life insurance - Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. - 401k with up to 6% employer match - 10 paid holidays per year