• Run our employee advocacy program end-to-end, from sales reps onboarding to content publishing, using a delegated workflow that minimises friction for sales • Ghostwrite and design 20+ LinkedIn posts per month across formats (short text, long-form, carousels, visuals) and content pillars (Thought Leadership, Lead Gen, Industry News) • Review and update Dust agents on a monthly basis • Train and enable ~40 sales reps, run kickoff sessions, produce guides and templates, and keep reps engaged over time • Manage our internal content hub, Slack channel, weekly picks, monthly leaderboard • Maintain and improve our content tools and processes on an ongoing basis

• Lead overall program execution to ensure successful delivery of contract requirements across cost, schedule, and technical performance objectives • Serve as the primary point of contact for our customer, stakeholders, including Contracting Officers, Contracting Officer Representatives (CORs), and technical leadership • Manage multidisciplinary teams supporting engineering, logistics, technical services, and operational support functions • Oversee development and maintenance of program management artifacts including status reports, risk registers, and performance metrics • Ensure compliance with all contractual requirements, company policies, and applicable federal regulations • Monitor program financial performance including labor utilization, burn rates, subcontractor costs, and funding execution • Identify and manage program risks, issues, and mitigation strategies to maintain program stability and performance • Coordinate across internal departments including contracts, finance, recruiting, and operations to support successful program delivery • Support business development activities including recompete strategy, proposal development, and customer engagement • Foster strong relationships with Government stakeholders while maintaining open and transparent communication throughout program execution

• Oversee international division as an International Program Manager • Manage program delivery resources and budgets • Lead client engagements and ensure execution of programs • Drive proposal and delivery of technology-enabled offerings • Support firm-wide strategy implementation and business development efforts • Spearhead team member career management and professional development

• Design and maintain new hire training paths (role-based onboarding) that blend product fundamentals, customer experience standards, support tools/processes, and day-in-the-life readiness. • Build cross-skilling paths by product and/or workflow (ex: foundational ? intermediate ? advanced), enabling Support to expand coverage safely and predictably. • Create and run a Support Certification Program , including: • Certification levels (ex: Bronze/Silver/Gold or Level 13) • Required assessments (knowledge checks, scenario-based evaluations, live troubleshooting demonstrations) • Recertification / refresh cadence for major releases • Develop an SME delivery model: Partner with Support leaders to identify SMEs • Create reusable lesson plan templates and facilitation guides • Coach SMEs on delivery and ensure consistent outcomes across trainers • Establish a repeatable content engine: Standardize training assets (job aids, troubleshooting playbooks, guided labs, simulations, knowledge checks) • Implement an update workflow tied to product releases and top case drivers • Partner with Division Enablement Teams/ Customer Success Trainers & Support Leadership to align learning paths to: • Case drivers, escalation themes, QA findings, and customer pain points • Swarm/pod models and product coverage needs • Define and track key enablement metrics ( time-to-proficiency, certification rates, SME throughput, onboarding satisfaction, and downstream impact signals). • Facilitate and/or coordinate live sessions, onboarding cohorts, and certification reviews (as needed).