• Oversee international division as an International Program Manager • Manage program delivery resources and budgets • Lead client engagements and ensure execution of programs • Drive proposal and delivery of technology-enabled offerings • Support firm-wide strategy implementation and business development efforts • Spearhead team member career management and professional development

• Design and maintain new hire training paths (role-based onboarding) that blend product fundamentals, customer experience standards, support tools/processes, and day-in-the-life readiness. • Build cross-skilling paths by product and/or workflow (ex: foundational ? intermediate ? advanced), enabling Support to expand coverage safely and predictably. • Create and run a Support Certification Program , including: • Certification levels (ex: Bronze/Silver/Gold or Level 13) • Required assessments (knowledge checks, scenario-based evaluations, live troubleshooting demonstrations) • Recertification / refresh cadence for major releases • Develop an SME delivery model: Partner with Support leaders to identify SMEs • Create reusable lesson plan templates and facilitation guides • Coach SMEs on delivery and ensure consistent outcomes across trainers • Establish a repeatable content engine: Standardize training assets (job aids, troubleshooting playbooks, guided labs, simulations, knowledge checks) • Implement an update workflow tied to product releases and top case drivers • Partner with Division Enablement Teams/ Customer Success Trainers & Support Leadership to align learning paths to: • Case drivers, escalation themes, QA findings, and customer pain points • Swarm/pod models and product coverage needs • Define and track key enablement metrics ( time-to-proficiency, certification rates, SME throughput, onboarding satisfaction, and downstream impact signals). • Facilitate and/or coordinate live sessions, onboarding cohorts, and certification reviews (as needed).

• Manage multiple DAS and signal source deployment projects simultaneously, ensuring consistent execution across all phases • Review and validate project scope, goals, risks, timelines, and deliverables with stakeholders • Provide daily reporting including next-step analysis, tracker updates, and risk management for at-risk items • Maintain comprehensive project documentation using cloud-based project management tools • Identify project dependencies and manage critical path activities • Support engineering and deployment activities including: commissioning, integration and optimization, data collection and testing, closeout documentation

• The Nursing Assistant Training Program (NATP) Director must be a registered nurse with an associate or bachelors degree and licensure in nursing • The Program Director is responsible for the oversight of the coordination, planning, preparation, presentation, and evaluation of classroom instruction, clinical training, and related activities • General supervision of instruction includes, but is not limited to, the oversight of instructors, curriculum, verification of student training, and certifying with CDPH the successful completion of NATP training • Assesses the instructional needs of students in the program and helps coordinate the development of a plan to address these needs • Ensures program compliance according to CDPH requirements • Oversees instructor(s) to ensure program compliance • Monitors to ensure the NATP remains compliant with regulatory requirements and has competent instructors • Plans, conducts, and tracks student progress in theory • Plans, conducts, and supervises clinical activities in accordance with the CDPH-approved program • Responsible for instructional and student counseling • Ensures the accuracy of student information - Photo ID, TB, physical, BCIA 8016 live scan, and CDPH 283B Initial Application • Reviews and signs completed student records • Reviews student records (theory and clinical), skills check-off, and weekly progress reports • Reviews attendance in theory and clinicals • Ensures students complete all program requirements • Responsible for monitoring the programs instructors for compliance and effectiveness