• Collaborate with business leaders and end-users to identify, analyze, and document business requirements. • Translate business needs into functional specifications, user stories, process flows, and system requirements. • Facilitate workshops, interviews, and requirements gathering sessions. • Partner with developers, architects, and QA testers to ensure solutions meet business expectations. • Conduct gap analyses to identify process inefficiencies or system limitations. • Support the design and delivery of technical solutions, including participating in testing (UAT), troubleshooting, and validation. • Develop and maintain documentation such as process maps, requirement matrices, project plans, and application support materials. • Support development of Jira cards and project management plans. • Support change management activities, user training, and rollout support. • Monitor system performance and recommend improvements. • Ensure adherence to IT governance, compliance standards, and project methodologies.

• Analyze and document business requirements, system specifications, and workflows • Design and configure system solutions on the Creatio platform to align with business needs • Collaborate with cross-functional teams to define system requirements, integrations, and customizations • Model business processes using BPMN notation to ensure efficient system and workflow design • Identify system improvements and optimize workflows within the Creatio platform • Develop and maintain detailed system documentation, including functional specifications, data models, integration plans, and BPMN diagrams • Perform system testing, troubleshoot issues, and assist in resolving system-related problems • Work closely with developers to support the development and deployment of system solutions • Conduct user training sessions and provide ongoing support to end users • Design, implement, and maintain system integrations between Creatio and other enterprise applications (e.g., ERP, CRM, third-party APIs) • Analyze integration requirements, define data flows, and manage data mapping for seamless integration across platforms

• Elicit, analyze, document, and prioritize business and product requirements for the offline referral program ecosystem. • Contribute to business development of referral programs in offline distribution channels: hypothesis validation, requirements definition, impact assessment, and scalability analysis. • Own business analysis activities for the Referral Portal as a core product: migration to web (PWA), definition and delivery of new features, API integrations with backend services, improvement of end-to-end user journeys (referral tracking, rewards, withdrawals). • Work with a high-traffic product (WAU 6–8K, MAU ~12K), using data and user insights to identify growth opportunities and product improvements. • Define requirements and support delivery of the new product entity designed to scale best practices across all merchants. • Drive the development of Add Ref Portal: migration to the other systems, definition of processes for managing referrals from Sales Agents (registration, referrer communication, operational updates such as name or phone number changes). • Support additional product streams: adaptation of the referral portal and payment functionality to ALDI requirements, RCL offline origination, compilation of product-level requirements for RCL features relevant to offline use cases, digitization of operational control over RCL plastic card inventory and marketing materials in partner stores. • Collaborate closely with engineering, design, and operations teams to support the delivery process (backlog grooming, clarifications, release support).

• Engage in in-depth business and systems analysis with an emphasis on IT integration within the banking sector, showcasing your ability to understand and streamline complex processes • Implement IT systems in banking, leveraging your technical acumen to analyse, optimise, and automate processes, ensuring efficiency and innovation at every step • Propose transformative solutions and bring forth innovative ideas to enhance operational processes, always thinking one step ahead • Utilise data analytics and customer feedback to guide decision-making processes, mastering the art of situation assessment from multiple angles • Collaborate with the Risks and Operations teams to bolster processes like debt collection and fraud prevention, making an impact where it matters most • Explore vendor and product integration, adding your unique perspective to the mix • Collaborate closely with internal stakeholders and users, including Product Owners, development, and design teams, to enhance process through rigorous A/B testing and effective troubleshooting • Create impeccable documentation including BRDs (Business Requirements Documents), FSDs (Functional Specifications Documents), specs, User Stories, Test Cases, and Use Cases • Embrace a systems thinking approach, delve into testing, and collaborate closely with development teams to drive innovation and excellence