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Director of Customer Experience
Location
United States
Posted
62 days ago
Salary
0
Seniority
Lead
Job Description
Director of Customer Experience
Client Command
• Lead a staff of Subject Matter Experts in client experience execution, operational and client tool support and project management as Client Command continues to grow and innovate its product offerings • Foster collaboration and education across a cross-functional group of operations leaders, account owners and revenue generators, supporting the customer voice in executional delivery • Participate in key customer relationships and participate in closing strategic opportunities • Obtain and lead the customer experience & voice across all client verticals, direct, reseller, ad agencies, vendor partners, strategic partners and Automotive OEM clients • Collaborate with cross-functional teams to support achievement of client retention targets • Consistently deliver quality focused results, turning strategic vision into action with a focus on operational efficiency both internally and client side • Foster a results-driven culture, promoting professional growth and development within the team • Collaborate with internal and external stakeholders to develop and promote new product offerings in support of customer needs and market competitiveness • Ensure client satisfaction by partnering with functional leaders in delivering exceptional service and support, addressing escalations and issues promptly and effectively • Oversee the integration and utilization of data and technology to enhance internal and dealer tools, deliver performance and track results • Ensure compliance with industry standards and regulations, maintaining the highest levels of transparency, trust and integrity with clients and partners
Job Requirements
- 5+ years of team management experience
- Experience in customer service
- Proven track record leading, growing and fostering customer voice in product and operational execution
- Excellent analytical, problem-solving, and decision-making skills
- Exceptional leadership and management skills
- Effective communication and negotiation skills
- Demonstrate a detail-oriented focus with the ability to work effectively in a collaborative team environment, and independently as required
- Strong leadership skills with the ability to motivate and inspire a high-performance team
- Proficient in analyzing sales data to drive decision-making processes
Benefits
- 100% company-sponsored health insurance starting on your first day of employment
- 401k
- Paid Time Off (starting at 15 days per year)
- Volunteer Time Off (one paid day off per year to volunteer)
- 10 paid holidays
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Role Description Almas Viajeras está buscando un(a) Especialista en Experiencias de Viaje (Remoto) para ayudar a nuestros clientes a planificar y disfrutar viajes memorables de principio a fin. En este rol, serás responsable de asistir a los clientes en la planificación, organización y seguimiento de sus viajes, brindando una experiencia personalizada, profesional y sin complicaciones. Buscamos una persona organizada, orientada al servicio y apasionada por los viajes y la atención al cliente. Este puesto es ideal para quienes disfrutan ayudar a otros a descubrir nuevos destinos y crear experiencias únicas. - Brindar atención profesional y oportuna a las consultas de clientes por correo electrónico, teléfono o plataformas de mensajería. - Asistir a los clientes en la planificación y reserva de viajes, incluyendo vuelos, alojamiento, actividades y experiencias. - Proporcionar información clara y actualizada sobre destinos, requisitos de viaje y recomendaciones. - Coordinar y confirmar detalles de itinerarios y reservas. - Dar seguimiento a los clientes antes y después del viaje para asegurar su satisfacción. - Resolver inquietudes o situaciones con clientes de forma empática, profesional y orientada a soluciones. - Mantener registros precisos y actualizar información en los sistemas de reservas. Qualifications - Excelentes habilidades de comunicación verbal y escrita. - Experiencia en servicio al cliente (experiencia en turismo, hospitalidad o viajes es una ventaja). - Buenas habilidades organizativas y atención al detalle. - Capacidad para gestionar múltiples solicitudes y tareas. - Comodidad utilizando herramientas digitales y plataformas en línea. - Actitud proactiva, responsable y orientada al cliente. - Interés genuino en viajes y turismo. Benefits - Trabajo 100% remoto. - Horarios flexibles. - Capacitación inicial y apoyo continuo. - Oportunidades de crecimiento dentro de la empresa. - Acceso a beneficios y descuentos en viajes. - Ambiente de trabajo colaborativo y enfocado en el desarrollo profesional. How to Apply Los candidatos interesados pueden postularse directamente a través de la plataforma enviando su currículum actualizado. Únete a Almas Viajeras y forma parte de un equipo dedicado a crear experiencias de viaje inolvidables.
