ZERORISK

• Design, build, and maintain a robust, automated API testing infrastructure that can be spun up reproducible across local, CI, and production-mirror environments. • Develop and maintain a shared library of reusable test utilities, fixtures, helpers, and patterns for use across engineering teams. • Own the containerization strategy for test environments using Docker (and related tooling), ensuring tests run consistently and reliably regardless of where they execute. • Integrate the testing infrastructure into existing CI/CD pipelines, including test reporting, alerting, and failure triage workflows. • Continuously evaluate and introduce new tools, frameworks, and practices that improve the reliability, speed, or coverage of the infrastructure. • Build and maintain a suite of automated integration tests that validate the behavior of third-party and external API-based tools the organisation depends on. • Design monitoring and alerting strategies that detect regressions or unexpected changes in external API behavior as early as possible. • Collaborate with internal teams to understand integration requirements and translate them into automated, continuously-running test scenarios.

• Triage and investigate production issues — querying logs, correlating events across services, and identifying root causes rather than surface symptoms. • Navigate both Angular front end and Java back end codebases to trace issues end to end, from a reported UI behaviour through to service logic and data layer. • Implement targeted code fixes for confirmed bugs, ensuring all changes are covered by tests, submitted via pull request, and reviewed before merging. • Escalate fixes that require architectural change or touch high-risk areas of the codebase to the Senior Engineer before proceeding. • Produce clear post-incident summaries covering what happened, root cause, resolution, and steps being taken to prevent recurrence. • Build and maintain internal tools that help the team investigate and manage recurring production issues more efficiently. • Identify manual or repetitive investigation steps that are candidates for tooling and prioritise building solutions that save meaningful time across incidents. • Maintain existing tooling to ensure it remains accurate and useful as the platform evolves. • Proactively research and evaluate new tools and technologies that could improve operational efficiency. • Build and maintain a library of debugging playbooks and how-to guides covering common production issues. • Update playbooks after every significant incident to incorporate new learnings. • Identify gaps in the playbook library and prioritise filling them based on incident frequency and impact.

• Own the end-to-end configuration and implementation of ZeroRisk customer onboarding and expansion projects • Drive standardisation and repeatability across delivery • Work directly with customers to design and optimise acquirer → merchant journeys • Validate end-to-end flows • Configure ZeroRisk modules, workflows, and rules • Prepare and manage environment baselines, configuration versioning, and decision logs • Deliver solutions primarily through configuration • Define data mappings for merchant and reference data • Support data imports, validation, and reconciliation • Define and execute structured UAT processes • Create and maintain high-quality configuration documentation • Ensure structured handover to CS&MS with complete documentation, configuration clarity, and operational readiness • Manage multiple implementations concurrently

• Own and deliver customer onboarding and implementation projects • Manage multiple onboarding and implementation projects concurrently • Develop and maintain project plans, timelines, and milestones • Track progress, risks, dependencies, and blockers (RAID) • Ensure projects are delivered on time, within scope, and to quality standards • Provide regular status updates to internal teams and customers • Run discovery workshops with customers to capture current (as-is) processes and target (to-be) workflows • Translate requirements into User stories, Acceptance criteria, and Process flows / journey maps • Act as the bridge between customer needs and delivery teams • Work closely with configuration and implementation teams to define workflows, rules, and onboarding journeys • Validate that solutions meet business requirements • Define and review test scenarios based on requirements • Coordinate User Acceptance Testing (UAT) with customers • Act as the primary point of contact during implementation • Build strong working relationships with customer stakeholders • Create and maintain project plans, requirements documentation, and process flows

• Run and continuously improve the product delivery rhythm: sprint planning, stand-ups, retrospectives, and backlog grooming. • Maintain a clear, structured, and well-prioritised backlog in partnership with engineering. • Drive reliable, high-quality execution across distributed teams. • Translate product strategy into detailed, actionable user stories and product specs. • Define and track metrics that help evaluate progress and quality. • Manage roadmap visibility and ensure internal stakeholders stay informed and aligned. • Lead internal product discovery and support client-facing teams in capturing high-value feedback. • Validate ideas through structured exploration and iterative rollout. • Partner with Design and Engineering to improve delivery speed without sacrificing quality. • Apply AI tools across product workflows to increase efficiency and reduce manual effort. • Identify opportunities to evolve how we operate using automation, structured data, and modern platforms.

• Play a critical role in building and scaling the integration layer of the ZeroRisk platform • Design, define, and implement integrations between ZeroRisk and external/internal systems • Build and maintain high-reliability integrations with CRMs, cloud services, identity providers, and backend platforms • Support backend integration between the ZeroRisk platform and the AI platform • Define and evolve API standards, security baselines, and lifecycle management practices • Apply secure-by-design principles across all integrations and backend services • Work cross-functionally with Product, Engineering, AI/ML teams, and external partners