• Serve as the primary technical point of contact for assigned customer accounts • Manage and coordinate customer technical engagements from onboarding through steady-state operations • Partner with customers to understand technical requirements, environments, and success criteria • Coordinate internal resources across Engineering, Support, Product, and Sales as needed • Track and manage technical deliverables, milestones, and dependencies • Facilitate technical discussions, working sessions, and status updates with customers • Identify technical risks and issues, and drive resolution in a timely manner • Ensure customer environments are configured according to best practices • Support deployment, integration, and optimization of the Contrast platform • Document customer technical details, decisions, and outcomes • Act as a technical escalation point and advocate for customer needs internally • Ensure a high level of customer satisfaction through consistent communication and execution

• Serve as the primary point of contact and advocate for the customer across a portfolio of enterprise accounts. • Oversee the customer onboarding experience, encompassing the evaluation phase through to steady-state operations, to guarantee customer success. • Interfacing with internal and external stakeholders to track and advocate for customers’ technical requirements. • Manage the negotiation of project milestone adjustments with customers. • Assist the Engineering team in the collection and prioritization of customer requirements across multiple accounts. • Develop methodologies to enhance efficiency for individual customer engagement and support interactions across multiple accounts. • Ensure that product-related inquiries are addressed promptly and that completed requirements are delivered to a high standard. • Collaborate cross-functionally to complete a diverse range of projects, such as documentation enhancements, migration tracking, and ticketing system improvements.

• Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs • Provide architectural, technical, and migration guidance and assistance • Lead projects, escalations, and meetings to enable ongoing user/customer success • Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team • Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans • Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment • Assist with hiring and mentoring new team members • Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs

• Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs • Provide architectural, technical, and migration guidance and assistance • Lead projects, escalations, and meetings to enable ongoing user/customer success • Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team • Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans • Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment • Assist with hiring and mentoring new team members • Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs