• Serve as the primary point of contact and advocate for the customer across a portfolio of enterprise accounts. • Oversee the customer onboarding experience, encompassing the evaluation phase through to steady-state operations, to guarantee customer success. • Interfacing with internal and external stakeholders to track and advocate for customers’ technical requirements. • Manage the negotiation of project milestone adjustments with customers. • Assist the Engineering team in the collection and prioritization of customer requirements across multiple accounts. • Develop methodologies to enhance efficiency for individual customer engagement and support interactions across multiple accounts. • Ensure that product-related inquiries are addressed promptly and that completed requirements are delivered to a high standard. • Collaborate cross-functionally to complete a diverse range of projects, such as documentation enhancements, migration tracking, and ticketing system improvements.

• Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs • Provide architectural, technical, and migration guidance and assistance • Lead projects, escalations, and meetings to enable ongoing user/customer success • Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team • Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans • Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment • Assist with hiring and mentoring new team members • Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs

• Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs • Provide architectural, technical, and migration guidance and assistance • Lead projects, escalations, and meetings to enable ongoing user/customer success • Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team • Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans • Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment • Assist with hiring and mentoring new team members • Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs

• Develop and execute innovative sales strategies for the Sterilizer industry, identifying and capturing new opportunities. • Manage key accounts and expand your network across the Americas, discovering new business prospects and cultivating lasting partnerships. • Immerse yourself in the Industrial Solutions Sterilizer team, master the PICARRO value proposition, and craft compelling sales proposals and quotes for system deployments. • Keep CRM records up to date and help drive accurate forecasting to support organizational growth. • Engage with customers in-person, virtually, and over the phone - travel the territory, build connections, and make deals happen. • Consistently meet and exceed ambitious sales targets. • Identify customer and market needs, share insights and emerging trends with your team, and help shape strategic direction. • Represent the company at trade shows, conferences, meetings, and seminars, promoting our solutions and staying at the forefront of industry developments.