Job Description Ensono is seeking a Major Incident Manager to join its global Major Incident Management team. The Major Incident Manager (MIM) applies, maintains, and improves Major Incident Management processes through collaborative engagement with all areas and levels of the support organization. During business-impacting incidents, the MIM ensures timely escalations are made to technical teams, coordinates support resources, and drives service restoration activities. The role also includes creating and managing timely communications to stakeholders during outages and supporting root cause analysis and follow-up meetings. Some of the things you will you be doing - Manage critical incidents, including: Facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders. - Ensuring that ITIL-aligned Incident Management processes are followed so that actions are consistent throughout the organization & the Incident lifecycle. - Documenting details related to Major Incidents, including the persons & teams engaged, service restoration actions and its associated results, root cause details and preventative action items for Problem Management. - Conducting an after-action review with all parties actively engaged during a Major Incident and participating as needed in the Problem Management process as part of the investigatory team. - Working as part of a regional team to cover Major Incident response for the week (Sun-Thurs), during the assigned shift (09:00-17:30 GMT). - Participating as a member of the global team to coordinate the seamless transition of active incidents across and between regions (follow the sun), and participate in and assist with communications, reporting, and follow up actions. Required Skills - Excellent verbal and written communication skills are required in all aspects of this role.  You will need to use proper spelling, grammar, and business language to effectively communicate with key stakeholders & leadership (both internally and with our clients). - Solid interpersonal skills and a positive disposition are essential to working effectively across the organization to drive results, and a strong desire to help others succeed will be key in working and collaborating as part of our global team. - Ability to self-motivate, to identify and implement appropriate day to day actions with high-level direction and minimal guidance. - Ability to identify or infer from information available, the impact to business resulting from an incident, and determine & drive the escalation and response plan appropriate to the impact. - Ability to effectively translate complex technical details into business equivalent terms for communication to a wider non-technical audience. - Outgoing & collaborative approach to daily work and interactions, and a no-nonsense approach to solving problems and driving results. - Proficiency with Microsoft Office Suite & Desktop publishing (Outlook, PowerPoint, Excel, Word, etc.) is required for this role. Desired Skills - Strong understanding of ITIL and Major Incident Management practices. - Experience with automation and monitoring technologies. - Friendly, outgoing, positive approach to daily work and interactions, and a no-nonsense approach to solving problems and driving results.        Experience & Education - Demonstrable experience of working in an operational area of IT, within a large or multi-client environment, in any of the following: - Experience in a technical support role within a 24x7 Network Operations, Security Operations, or Customer Service Center - Solutions Design or Architecture - Incident Management with a demonstrated track record of increasing responsibility or satisfactory results. Work Pattern This role operates Sunday – Thursday between 09:00-17:30 GMT.

Role Description The Logistics Manager at iKomet is an integral team member responsible for planning and managing logistics, warehouse, transportation, and customer services. This role involves directing, optimizing and coordinating the full order cycle while also liaising and working collaboratively with suppliers, manufacturers, and consumers. - Strategically plan and manage logistics, warehouse, transportation, and customer service. - Direct, optimize and coordinate the full order cycle. - Liaise and negotiate with suppliers and manufacturers. - Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency. - Arrange and plan out warehouse, catalog goods, plan routes and process shipments. - Resolve any arising problems or complaints. - Meet cost, productivity, accuracy, and timeliness targets. - Maintain metrics and analyze data to assess performance and implement improvements. - Comply with laws, regulations, and ISO requirements. Qualifications - Proven working experience as a Logistics Manager. - Record of successful distribution and logistics management. - Demonstrable ability to lead and manage staff. - Proficient in standard logistics software. - Excellent analytical, problem-solving, and organizational skills. - Ability to work independently and handle multiple projects. - BS in Business Administration, Logistics or Supply Chain. Benefits - An exciting and fast-paced work environment. - Opportunities for professional development and growth within the company. - Competitive salary and benefits package. - Healthcare benefits including medical, dental, and vision insurance. - Retirement savings plan with company match. - Paid time off and holidays to ensure work-life balance.

Role Description We are seeking a passionate, motivated, and experienced Customer Success Manager to join the team at iKomet. The candidate will play a key role in developing customer relationships that promote retention and loyalty. They will be tasked with understanding client needs, anticipating challenges, and solving problems before they escalate. - Develop and maintain strong relationships with customers on various levels. - Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. - Be the primary point of contact and build long-term relationships with customers. - Implement a standardized onboarding process for new customers that optimizes time-to-value. - Monitor and track customer health through data analytics and regular check-in calls. - Coordinate with cross-functional teams to improve the entire customer experience. - Identify upsell and growth opportunities and collaborate with the sales team. Qualifications - Bachelor’s degree in business, marketing, or relevant field. - Minimum 4 years' experience in customer success, account management or similar roles. - Excellent written and verbal communication skills. - Strong problem-solving skills and effective decision-making abilities. - Self-motivated, proactive team player with a passion for helping clients achieve success. - Ability to manage influence through persuasion, negotiation, and consensus building. - Proven ability to drive continuous value of our product(s) and services. - Familiarity with CRM systems and practices. - Able to work comfortably in a fast-paced, high-volume environment. Benefits - Competitive compensation package. - Supportive work environment where your contribution is valuable and highly appreciated. - Opportunity to make a big impact on a growing start-up with a mission to change how businesses manage customer success. - Dynamic culture with a team that is passionate about technology, product development, and customer service. - Expansive opportunities for personal and professional development. - Generous vacation policy and work-life flexibility.

• Manage the daily operations of processing and supervise the processing team. • Ensure loans follow established timelines and workflow processes and procedures. • Monitor team pipeline, workload and volume levels for balance and efficiency. • Coordinate with peer managers in underwriting and closing for efficient handling of files. • Maintain checklists for critical functions performed on the team. • Assist Processors with quality issues by providing training for improvement. • Ensure loans are processed within SLAs set by the company. • Provides guidance to all processing and support staff on program guidelines and acceptable documentation to meet program, agency, and investor guidelines. • Review and investigate escalation requests to ensure appropriate resolution is reached and communicated promptly. • Update and enforce standard operating processing policies and procedures. • Assist and provide backup coverage for Processors as needed. • Proficient in how to look up all program guidelines. • Fluent with DU, LP and GUS. • Attend monthly management meetings. • Provide ongoing coaching as needed for team members on time management and productivity skills. • Develop and perform new and ongoing training for the department and new processors. • Perform other tasks as assigned. • Represent the company with the highest quality work product and superior communication skills.