Overview The Sales Manager is responsible for establishing and growing the vaccine business at Kemin Biologics.The SM will build this business by generating sales in existing and new customers with existing and new products, concepts and services. A broad knowledge of science and the ability to collect, assess, and learn new information quickly is required. Interpersonal relationships skills are essential for this position. The SM operates in a network that enables globalizing new developments and products from ourselves and our partners.The SM will work closely with the Business Development Manager and our local distribution partners, supporting the expansion of our business in the region. Initiating and tracking of projects focused on business development, will drive the expansion of the business. Interaction will be required between marketing, sales, Regulatory and Customer Service. Responsibilities - Key Account Management: Build and maintain strong relationships with distributors and key clients in the industry. Understand their needs, provide tailored solutions, and ensure customer satisfaction. - Sales and Business Development: Achieve sales targets by identifying new business opportunities, executing strategies to expand market share, and promoting our products and services to existing and potential clients. - Market Research and Analysis: Conduct market research to identify market trends, demands, and competitor activities. Stay up to date with industry developments, monitor customer preferences, and adjust sales strategies accordingly. - Customer Support: Provide exceptional customer support by promptly addressing client queries, resolving issues, and coordinating with internal departments for efficient order processing and delivery. Oversee the entire sales cycle from prospecting to after-sales support. - Collaboration : Collaborate with internal teams such as supply chain, logistics, and marketing to ensure seamless coordination and delivery of products and services. Effectively communicate customer requirements and feedback to internal stakeholders. - Training and Education: Conduct regular training sessions and workshops for clients, distributors, and sales teams to enhance their understanding of our products and services. Educate them about new products, technologies, and industry best practices. - Reporting and Analysis: Generate regular reports, sales forecasts, and performance analysis to monitor progress against targets. Utilize CRM systems and other tools to track sales activities, pipeline status, and customer interactions. Qualifications Education: - BSc in life science with 5-7 years of experience, in Veterinary/Animal Health or related business. - BSc in biology, biological chemistry, veterinary medicine, agricultural science, microbiology, chemistry, organic chemistry, or biochemistry. - All life science degrees will be considered. Essential skills: - Must have a solid understanding and adherence to the Servant Leadership philosophy. - Scientific curiosity. - Detail-oriented, organized, prioritization skills, and motivated by accomplishment. - Must be able to work in a fast-paced multidisciplinary environment. - Fluency in English is mandatory, knowledge of additional language is an advantage. - Deep understanding of the Engli.sh West African market, its dynamics, and customer needs. - Handle multiple tasks efficiently - Reliable and self-motivated. - Fluent in the use of Excel, Word, PowerPoint, OneNote, SharePoint, online meeting platforms, and principles of CRM software. - Ability to travel up to 50% of the time. - Willing to travel within the West African region and internationally. #LI-KK1 #LI-Remote

Job Description Customer Success – Insights Manager Research Manager NIQ GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods, Tech & Durables manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com. NIQ GFK is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Customer Success TEAMS NIQ GFK CMI’s Customer Success Team team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy. Customer Success is NIQ GFK’s key department which is instrumental for the company’s success. Role purpose: So where do you fit here? A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more. You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.   If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.   You will be leading a team of minimum 5 research analysts and be responsible for their development and coaching. In your role, you would: - Deliver consistent and high-quality actionable insight    - Build and maintain strong relationships with senior client stakeholders   - Coach, develop and inspire team to develop careers and drive innovative approaches to client briefs   - Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer.    - Proactively share and exchange best practice and industry knowledge across NIQ-GFK internal teams   - Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research. - Entrusted to deliver flawless research and analytics to our clients.  - Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue  - Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals - Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.     Throughout your tenure, you will develop the following competencies: - Relationship Building: Develop effective long-term professional interactions with customers based on trust working toward the best interest of those involved providing positive results. - Active listening: Enhance mutual understanding in communicating with customers by expressing genuine interest in, and providing full attention to, the content and meaning of customers’ messages - Information seeking: Curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking in-depth questions. - Influence and persuasion: Persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action. - Composure and resilience: Effectively deal with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation. - Organizational Savvy: Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships - Business Acumen: Makes sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies, as well as best practices and current technologies in their own discipline or functional area. About you You are a high-performing individual thriving in ensuring high client centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships. Awareness of the market landscape, our CMI products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. We are looking for people with: Graduate or Post Graduate with atleast 5+ years of experience in data analytics and delivery - Customer Centric mindset - A problem solver with the approach of finding long term solutions to the problems - Awareness of data analytics industry, business model, products, services and solutions like Brand Health, Segmentation, Usage & Attitude, Customer Experience & Shopper solutions etc. - Awareness of market trends and its interdependencies impacting customers - Can stay motivated in a remote set up and can inspire remote team to consistently deliver high quality work - Excellent time management and prioritization skills with a proven track record of delivering projects on time  - Engaging presenter  - Good at building relationships, internally and with clients  - Strong verbal and written communication skills  - Experience of working in an analytical environment  - Coaching or managerial experience    - A positive and creative approach to problem solving    - Excellent presentation skills    - Capable of leveraging tools such as Microsoft excel and PowerPoint Additional Information Our Benefits - Flexible working environment - Volunteer time off - LinkedIn Learning - Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Role Description We are specifically looking for a proactive and driven person who has closed deals, managed partnerships, or driven revenue to expand the education partnership network across South Asia. This role requires someone who can independently source, research, and build a strong pipeline of potential partners from scratch, while also maintaining and strengthening existing relationships. You will lead outreach efforts to educational counselors, schools, colleges, research clubs, and media partners, driving new collaborations while ensuring current partnerships remain active and productive. This position suits someone resourceful, strategic, and confident in building ecosystems and not just managing them. Responsibilities - Independently source, research, and build a targeted list of potential partners within the education ecosystem. - Conduct structured outreach to educational counselors, schools, colleges, research clubs, media companies, and other relevant institutions. - Identify, pitch, and secure new partnership opportunities to drive regional growth. - Maintain and strengthen relationships with existing partners to ensure long-term collaboration and engagement. - Manage and track partnership pipelines, activities, and performance using internal systems or CRM tools. - Continuously refine outreach strategies and partnership approaches to improve conversion and expansion. Qualifications - Minimum 3 years of experience as an Account or Relationship Executive/Manager in an international work environment, with English used as the primary language of communication. - Fluent in English with strong written and verbal communication skills. - Experience in the education industry, preferably working with educational counselors or academic institutions. - Demonstrated ability to independently source leads and build partnership pipelines from the ground up. - Strong relationship-building and stakeholder management skills. - Proven ability to conduct outreach and close partnership deals. - Self-starter with high ownership, strong initiative, and comfort working in a remote environment. Benefits - Remote flexibility – work from anywhere within the region. - Opportunity to work with international partners across India, China, and Southeast Asia.

Role Description Ensono is seeking a Major Incident Manager to join its global Major Incident Management team. The Major Incident Manager (MIM) applies, maintains, and improves Major Incident Management processes through collaborative engagement with all areas and levels of the support organization. During business-impacting incidents, the MIM ensures timely escalations are made to technical teams, coordinates support resources, and drives service restoration activities. The role also includes creating and managing timely communications to stakeholders during outages and supporting root cause analysis and follow-up meetings. - Manage critical incidents, including: - Facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders. - Ensure that ITIL-aligned Incident Management processes are followed so that actions are consistent throughout the organization & the Incident lifecycle. - Document details related to Major Incidents, including the persons & teams engaged, service restoration actions and its associated results, root cause details and preventative action items for Problem Management. - Conduct an after-action review with all parties actively engaged during a Major Incident and participate as needed in the Problem Management process as part of the investigatory team. - Work as part of a regional team to cover Major Incident response for the week (Sun-Thurs), during the assigned shift (09:00-17:30 GMT). - Participate as a member of the global team to coordinate the seamless transition of active incidents across and between regions (follow the sun), and assist with communications, reporting, and follow-up actions. Qualifications - Excellent verbal and written communication skills are required in all aspects of this role. - Solid interpersonal skills and a positive disposition are essential to working effectively across the organization to drive results. - Ability to self-motivate, identify and implement appropriate day-to-day actions with high-level direction and minimal guidance. - Ability to identify or infer from information available, the impact to business resulting from an incident, and determine & drive the escalation and response plan appropriate to the impact. - Ability to effectively translate complex technical details into business equivalent terms for communication to a wider non-technical audience. - Outgoing & collaborative approach to daily work and interactions, and a no-nonsense approach to solving problems and driving results. - Proficiency with Microsoft Office Suite & Desktop publishing (Outlook, PowerPoint, Excel, Word, etc.) is required for this role. Requirements - Strong understanding of ITIL and Major Incident Management practices. - Experience with automation and monitoring technologies. - Friendly, outgoing, positive approach to daily work and interactions, and a no-nonsense approach to solving problems and driving results. Experience & Education - Demonstrable experience of working in an operational area of IT, within a large or multi-client environment, in any of the following: - Experience in a technical support role within a 24x7 Network Operations, Security Operations, or Customer Service Center. - Solutions Design or Architecture. - Incident Management with a demonstrated track record of increasing responsibility or satisfactory results. Work Pattern This role operates Sunday – Thursday between 09:00-17:30 GMT.