Role Description Ensono is seeking a Major Incident Manager to join its global Major Incident Management team. The Major Incident Manager (MIM) applies, maintains, and improves Major Incident Management processes through collaborative engagement with all areas and levels of the support organization. During business-impacting incidents, the MIM ensures timely escalations are made to technical teams, coordinates support resources, and drives service restoration activities. The role also includes creating and managing timely communications to stakeholders during outages and supporting root cause analysis and follow-up meetings. - Manage critical incidents, including: - Facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders. - Ensure that ITIL-aligned Incident Management processes are followed so that actions are consistent throughout the organization & the Incident lifecycle. - Document details related to Major Incidents, including the persons & teams engaged, service restoration actions and its associated results, root cause details and preventative action items for Problem Management. - Conduct an after-action review with all parties actively engaged during a Major Incident and participate as needed in the Problem Management process as part of the investigatory team. - Work as part of a regional team to cover Major Incident response for the week (Sun-Thurs), during the assigned shift (09:00-17:30 GMT). - Participate as a member of the global team to coordinate the seamless transition of active incidents across and between regions (follow the sun), and assist with communications, reporting, and follow-up actions. Qualifications - Excellent verbal and written communication skills are required in all aspects of this role. - Solid interpersonal skills and a positive disposition are essential to working effectively across the organization to drive results. - Ability to self-motivate, identify and implement appropriate day-to-day actions with high-level direction and minimal guidance. - Ability to identify or infer from information available, the impact to business resulting from an incident, and determine & drive the escalation and response plan appropriate to the impact. - Ability to effectively translate complex technical details into business equivalent terms for communication to a wider non-technical audience. - Outgoing & collaborative approach to daily work and interactions, and a no-nonsense approach to solving problems and driving results. - Proficiency with Microsoft Office Suite & Desktop publishing (Outlook, PowerPoint, Excel, Word, etc.) is required for this role. Requirements - Strong understanding of ITIL and Major Incident Management practices. - Experience with automation and monitoring technologies. - Friendly, outgoing, positive approach to daily work and interactions, and a no-nonsense approach to solving problems and driving results. Experience & Education - Demonstrable experience of working in an operational area of IT, within a large or multi-client environment, in any of the following: - Experience in a technical support role within a 24x7 Network Operations, Security Operations, or Customer Service Center. - Solutions Design or Architecture. - Incident Management with a demonstrated track record of increasing responsibility or satisfactory results. Work Pattern This role operates Sunday – Thursday between 09:00-17:30 GMT.

This is a remote position. Position Title: Administration Manager Reports To: Director & EA Works Closely With: Construction Manager, Accounts Team, Director Direct Reports: Admin Assistant(s), Offshore Admin/Accounts Support Role: Full time Role Purpose The Administration Manager is responsible for owning, structuring, and managing all administrative functions across the business to ensure efficiency, accuracy, and visibility across all operations. This role is critical in supporting leadership by removing administrative burden, maintaining real-time data accuracy, and ensuring systems and processes are consistently followed across the company. A key component of this role is leveraging AI tools and automation to improve efficiency, reduce manual workload, and implement scalable systems across the business. Key Responsibilities 1. Administration Systems & Structure • Develop, implement, and maintain structured administrative systems • Manage company-wide filing systems (OneDrive/server) • Oversee email and document management processes • Ensure all documentation is accurate, up to date, and easily accessible 2. Data & Reporting Control • Ensure daily updating of all business-critical spreadsheets, including: o Job tracking o Cost tracking o Labour hours (weekly summaries) o Accounts payable and receivable tracking • Cross-check and validate work completed by offshore accounts/admin staff • Identify discrepancies or missing information and escalate where required 3. Project Administration Support • Assist Construction Manager and Supervisors with: o Job setup (folders, documentation, tracking systems) o Daily and weekly reporting processes • Ensure all projects have complete and well-organised documentation • Maintain proper storage of site photos, reports, and sign-offs 4. Financial Administration Coordination • Coordinate with Accounts team to ensure: o Invoices are issued correctly and on time o Purchase orders match supplier invoices o All financial documentation is complete and accurate • Support preparation of weekly financial reporting • Assist in tracking overdue payments and maintaining visibility on cash flow 5. Team Coordination & Delegation • Manage and delegate tasks to: o Admin Assistant(s) o Offshore admin/accounts team • Ensure tasks are completed accurately and on time • Act as quality control for all administrative output 6. AI, Automation & Process Optimisation (CRITICAL) • Implement and manage AI tools to streamline administrative workflows • Identify repetitive tasks and introduce automation solutions (bots, workflows, integrations) • Improve data accuracy and reporting speed through automation • Continuously review and upgrade systems using AI-driven solutions • Work with leadership to implement scalable, tech-enabled processes across the business 7. Process Improvement • Continuously improve administrative systems and workflows • Identify inefficiencies and implement practical solutions • Drive a structured, systems-focused approach across the business Key Outcomes • All company data is accurate, up to date, and reliable • Administrative tasks do not bottleneck leadership or operations • Every project is fully documented and organised • Weekly reports are delivered on time and with accuracy • Admin team operates proactively with strong attention to detail • AI and automation are actively used to improve efficiency and reduce manual workload Requirements Skills & Experience Required Essential: • With XERO / Hubdoc experience • Experience within construction or Australian-based industries • Strong organisational and systems-thinking ability • High attention to detail • Experience managing administrative workflows or teams • Strong spreadsheet and data management skills • Ability to manage multiple priorities effectively • Demonstrated experience using AI tools and automation platforms in a business environment • Familiarity with job tracking systems or ERP platforms (e.g., Odoo) • Experience implementing automation tools (e.g., Zapier, Make, AI assistants, workflow bots) Behavioural Expectations • Takes full ownership of responsibilities • Proactive and solution-focused • Highly organised and structured • Accountable and reliable • Strong interest in technology, efficiency, and continuous improvement • Able to perform under pressure in a fast-paced environment Key Performance Indicators (KPIs) • 100% of critical spreadsheets updated daily • Weekly reports delivered on time and accurately • Minimal to zero data entry errors • 100% accuracy in invoice and purchase order matching • All project files complete and properly maintained • Timely response to internal requests • Measurable improvements in efficiency through AI/automation implementation Authority The Administration Manager will have the authority to: • Enforce administrative processes across the business • Reject incomplete or incorrect submissions • Direct admin team workload and priorities • Implement and improve systems, including AI and automation tools • Escalate issues to leadership when required

Deutschland | Festanstellung | 2.500 € Fixum + Provision Du willst im Vertrieb arbeiten – aber ohne Druck durch Cold Calls? Dann bist du bei uns genau richtig. Wir suchen motivierte Sales Manager (m/w/d), die Kunden beraten, betreuen und Abschlüsse erzielen – komplett im Homeoffice. Aufgaben - Betreuung und Ausbau bestehender Kunden - Bearbeitung eingehender Anfragen - Vertragsabschlüsse & Upselling - Nachhaltige Kundenbeziehungen aufbauen Qualifikation - Deutsch als Muttersprache - Erste Vertriebserfahrung von Vorteil (kein Muss) - Strukturierte Arbeitsweise - Hohe Eigenmotivation - Bereitschaft zum Schichtsystem (08:00–20:00 Uhr) Benefits - 2.500 € Fixgehalt - leistungsabhängige Provision - Realistischer Gesamtverdienst: 3.000 – 3.800 € - 25 Urlaubstage - Festanstellung - 100% Homeoffice - Keine Kaltakquise - Strukturierte Einarbeitung - Klare Zielvorgaben - Wachsendes digitales Unternehmen Interesse? Bewirb dich jetzt direkt über Join oder per E-Mail. Wir melden uns schnellstmöglich zurück.

100% Remote (Türkei) | Freelancer | Fixum + attraktive Provision Du sprichst fließend Deutsch und willst im Vertrieb durchstarten – ohne Kaltakquise? Dann werde Teil unseres Remote-Teams! Wir suchen engagierte deutschsprachige Sales Executives (m/w/d), die motiviert sind, von zu Hause aus zu arbeiten und leistungsorientiert zu verdienen. Aufgaben - Betreuung und Ausbau bestehender Kundenbeziehungen - Beratung von Interessenten (keine Cold Calls) - Nachverfolgung von Leads und Abschluss von Verträgen - Individuelle Beratungslösungen entwickeln Qualifikation - Deutsch auf Muttersprachniveau - Vertriebliche Erfahrung von Vorteil (kein Muss – wir schulen dich) - Strukturierte, eigenständige Arbeitsweise - Laptop/PC (Windows) & stabiles Internet - Headset mit Noise-Cancelling - Bereitschaft im Schichtsystem (08:00–20:00 Uhr deutsche Zeit) Benefits - Fixum bis zu 1.500 € monatlich - ungedeckelte Provision - Ø Verdienst realistisch: 1.800 – 2.500 € möglich - Provision bis zu 3 € pro Abschluss - Monatliche Incentives & Boni - 100% Remote Work - Keine Kaltakise - Feste Leads & Bestandskunden - Klare Einarbeitung & Schulung - Dynamisches, wachsendes Team Interesse? Bewirb dich jetzt direkt über Join oder per E-Mail. Wir melden uns schnellstmöglich zurück.