Title: Admissions Representative Location: UAG | University of Arkansas Grantham Remote work only Full time job requisition id R0084108 Job Description: Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Type of Position: Professional Staff - Student Affairs Workstudy Position: No Job Type: Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas Grantham As an employer, the University of Arkansas Grantham offers a remote work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 - 10% of employee salary. Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening. If you need assistance with the application process, or if you are a person with a disability who would like to request a reasonable accommodation related to the application process, please contact the Department of Human Resources at hr@uagrantham.edu. Department: Admissions Team Department's Website: Summary of Job Duties: The University of Arkansas Grantham is looking for REMOTE Admissions Representatives in the following states: AL, AR, AZ, DE, FL, GA, KS, IA, ID, IN, KY, LA, MD, MI, MO, MS, NC, NE, NJ, OH, OK, SC, TN, TX, UT, VA, VT, WI and WY. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. POSITION DESCRIPTION: Admissions Representatives are responsible for securing enrollments by speaking to potential students who are interested in continuing their education. This is a high contact, phone based, consultative position. KEY JOB RESPONSIBILITIES: 50% - Student Recruitment and Outreach ● Make outbound and take inbound calls from individuals interested in enrolling at University of Arkansas Grantham ● Retain product knowledge and UA Grantham systems ● Present information to students and families about educational opportunities, admission, transfer of credit, financial assistance, and university policies and requirements ● Utilize relationship development and communication skills to build and manage a strong sales pipeline of prospective students ● Deliver information to individuals on educational alternatives based on their personal and professional interests ● Establish a proven level of understanding of how to represent and explain degree programs ● Capture relevant learner information on a variety of software systems and applications ● Other duties as assigned 45% - Admissions Processing ● Execute all measures of compliance standards ● Determine admissibility and residency for all new and returning students ● Formulate comprehensive recommendations in determining admissibility of “special considerations” cases ● Manage communication via telephone, text message, and/or electronic mail with prospective students through all stages of the recruitment and admission process ● Assist students with submitting admissions documents and completion of new student orientation 5% - Continuous Learning and Development ● Continuously update skills and knowledge through required training ● Seek feedback and opportunities for growth to enhance expertise and effectiveness Qualifications: EDUCATION: - High school diploma or GED required - Associates or Bachelor’s degree preferred TRAINING: - Successful completion of all internal training phases WORK EXPERIENCE AND REQUIREMENTS: - Ability to work flexible work schedule to include evenings and weekend, and changes in shift based upon business needs after training is complete is required - Customer service and/or sales experience preferred - Experience working in a remote environment preferred SKILLS: - Able to interpret, adapt and apply guidelines and procedures - Able to handle objections effectively and with tact required - Knowledge of different programs/services available to university students preferred - Knowledge of student recruitment and retention issues preferred - Able to work effectively with diverse populations required - Knowledge of customer service standards and procedures preferred - Display success in a performance-driven sales environment which utilizes metrics and measurements preferred - Desire to work in a progressive but competitive environment required - Advanced understanding of consultative selling, uncovering buying decisions and understanding customer needs preferred - Able to learn and leverage a variety of software applications required - Working knowledge of Microsoft Office Suite, including Excel and Word, and Internet preferred - Able to proactively approach management to seek additional training opportunities (i.e., training and development) - Able to effectively communicate orally (in person and by telephone) and in writing required - Able to multitask, yet maintain close attention to detail and timeliness of work production, required - Able to work in a positive team-oriented manner with a variety of people (i.e., students, faculty, staff, administrators) - Language Skills: Able to read, analyze, and interpret common journals and legal documents. Able to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Able to effectively present information to executive management, faculty, staff, and/or students. - Mathematical Skill: Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. - Reasoning Ability: Able to define problems, collect data, establish facts, and draw valid conclusions. Ability to present facts to faculty for departmental response. Able to deal with a variety of information presented in oral or written formats. Able to deal with non-verbal behavior in assisting with problem resolution. - Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Frequently required to use hand to finger, handle, or feel (including the use of computer keyboards) and talk or hear (including the use of a telephone and computer). - Occasionally required to walk, stand, and make presentations - This position may involve sitting at a desk for extended periods of time - Specific vision abilities include close vision and distance vision University of Arkansas Grantham will seek to reasonably accommodate qualified individuals with a disability. Such reasonable accommodation may take the form of making existing facilities readily accessible to or usable by individuals with a disability, restructuring jobs, modifying schedules, acquiring, or modifying equipment, adjusting training materials, adjusting employment policies, and the like. Additional Information: Salary Information: $45,000 Required Documents to Apply: Proof of Veteran Status, Resume Optional Documents: Special Instructions to Applicants: Recruitment Contact Information: Jenny Seifert, Sr. Recruitment and Benefits Administrator, jseifert@uagrantham.edu All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements: The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. Constant Physical Activity: Frequent Physical Activity: Occasional Physical Activity: Benefits Eligible: Yes