This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Professional Services Program Manager at GitLab, you will lead the delivery of complex, multi-workstream services engagements for some of our largest and most strategic customers. You will help customers turn transformation goals into clear execution plans by bringing structure, visibility, and accountability across interconnected projects. Working closely with customer stakeholders and GitLab team members, you will guide programs from planning through delivery while building trusted relationships across executive, technical, and delivery teams. In this role, you will define and apply a strong delivery methodology grounded in agile and project management best practices, communicate that approach clearly, and keep teams aligned on milestones, dependencies, and outcomes. This is a strong opportunity to shape how customers adopt GitLab at scale and help them realize meaningful business value through effective program leadership. What you'll do - Lead delivery of multi-workstream professional services engagements for large and strategic customers, maintaining a consistent focus on measurable customer outcomes and business value realization throughout the program lifecycle. - Build strong relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams. - Develop and apply a delivery methodology that uses agile and project management best practices, and communicate how the methodology will be used throughout the program. - Create and continuously communicate program roadmaps, dependencies, milestones, and deliverables across connected projects. - Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans — including proactive identification and mitigation of risks that could impact delivery timelines, scope, or customer outcomes. - Define program strategy, including business justification, expected benefits, in-scope and out-of-scope work, timelines, schedules, resources, stakeholders, and success criteria. - Establish core program structures such as RACI charts, work breakdown structures, communication plans, and escalation paths. - Develop and maintain revenue forecasts for assigned programs, partnering with Engagement Managers to track actuals against plan, flag variances early, and support accurate business reporting. - Lead change management activities across programs, including identifying organizational impacts, developing adoption plans, and ensuring customers are prepared to sustain the outcomes delivered. - Work closely with Engagement Managers and Delivery Managers to support program scoping, review delivery assumptions, and help improve project management processes through quarterly initiatives. Qualifications - Experience leading complex programs with multiple interdependent projects, stakeholders, and timelines — ideally in an external, billable professional services or consultancy environment rather than internal program management alone. - Strong skill in program planning, forecasting, reporting, and communicating delivery metrics clearly to internal and external stakeholders. - Top Secret Security Clearance a plus. - PMI Certification(s) or similar industry certifications a plus. - Ability to organize, monitor, and manage long-term project budgets, schedules, risks, and dependencies. - Proven ability to build collaborative relationships with customers and partner effectively with Engagement Managers, Architects, and delivery teams. - Working knowledge of agile and other project management approaches, with the judgment to apply the right structure to different customer needs. - Ability to develop long-term plans that support customer adoption, transformation, and successful delivery outcomes. - Domain familiarity with one or more of the following: data migrations, software implementations, IT application modernization or transformation, or end-user training programs; experience with DevOps tooling or platforms is a plus. - A continuous improvement mindset, with a track record of collaborating with peers and leadership to identify inefficiencies, propose process improvements, and drive meaningful changes to delivery practices and team operations. - Comfort leading program-level meetings and driving progress across multiple workstreams. - Willingness to complete GitLab Project Management certification within 2 months of starting in the role. Benefits - Flexible Paid Time Off - Team Member Resource Groups - Equity Compensation & Employee Stock Purchase Plan - Growth and Development Fund - Parental leave - Home office support

• Deliver products initiatives using the appropriate agile project management methodology, learning & iterating frequently; • Stay on top of program initiatives schedules, providing clarity of risks, deadlines, and efforts to stakeholders; • Lead the collaborative cross-team decision – prioritising the work that needs to be done against the capacity and capability of the team; • Lead initiative across squads, connecting the required parts and organizing interdependencies across other focus areas; • Facilitate decision-making on changes in product development, ensuring consequences are understood, and changes are visible. • Apply experience, practical knowledge, and judgment to drive the technical evaluation process, which may include point of contacts, across multi-level internal and external stakeholders; • Guide teams into the Agile best practices, facilitating ceremonies, and fostering an accountability culture of delivery within the teams. • Track, in collaboration with the product team, problems on the initiatives, troubleshooting incidents, assessing both impact and risk. • Monitor and provide visibility into OKRs, initiative status, and agile metrics that identify bottlenecks, and engage teams on opportunities for improvement.

• Oversee Maine program contracts and strategic partner relations • Serve as primary CAA liaison to the Maine Department of Environmental Protection (DEP) • Ensure CAA meets performance metrics outlined in statute, regulations and contracts • Coordinate with the CAA national team for registration, reporting and fee collection processes • Support the development of guidance materials for producers • Manage auditing, technical assistance, procurement, and other operating functions • Coordinate strategic partners and engage local communities and stakeholders • Conduct required studies and manage data and reporting obligations • Track and analyze needs assessments for EPR programs • Provide regular updates to CAA leadership on EPR program development • Represent CAA in state and regional meetings

• The Precision Oncology Program Manager (POP) within Caris Life Sciences is responsible for implementing high visibility, transformative projects for accounts that have national and strategic impact • POP will be responsible for providing strategic insights to clients related to operations and technical enhancements for precision oncology • POP deploys point-of-care solutions, data management strategies and any other projects that optimize or customize an account’s precision oncology program • POP managers must be detail oriented and able to execute on a project until the project is complete, including but not limited to onboarding plans, utilization monitoring and project closure • This role will work closely with the SAM covering each region, and many of the tasks of the role will be prioritized by the regional needs as defined by the SAMs, AVPs, and the VP Strategic Collaborations • The POP team will coordinate with other members of PMI, the salesforce and others on simultaneous projects, and must have the ability to work with cross functional teams and communicate thoroughly.