• Design high-performing email campaigns and automated flows • Create sign-up forms, pop-ups, and retention marketing assets • Develop and maintain modular email systems in Figma • Design scalable components, reusable sections, and structured layouts • Ensure mobile-first execution and accessibility standards • Prepare assets for Klaviyo implementation (and support builds when needed) • Manage multiple client accounts with varying brand aesthetics • Incorporate client feedback accurately and thoughtfully • Maintain consistency in voice, tone, and visual brand expression • Stay up to date with industry trends in email design and deliverability

• Process and monitor daily orders, returns, and exchanges. • Coordinate and track inventory and stock transfers with warehouses and partners. • Provide timely customer service and communicate clearly with internal and external stakeholders. • Update website imagery and assist with product page updates. • Support retailer onboarding with catalogs and sales materials. • Create and adapt creative assets using Canva, Photoshop, and AI tools. • Develop basic marketing materials such as postcards, price lists, and one-sheets. • Provide administrative support to the CEO and operations team as needed.

• You act as the main point of contact for key customers defined as BoB, with the goal of ensuring customer satisfaction and retention. • You provide recommendations to customers and are responsible for implementing them. • To evaluate and further develop product and business development (BD), you regularly collect customer feedback on product requirements and forward it to the Head of Customer Success for assessment. • You are responsible for regularly monitoring and reporting BoB metrics and identifying opportunities for customer success stories and online reviews. • You stay up to date on our global product goals, ongoing operational plans, and new releases, building a deep level of knowledge that you use to advise customers and implement the best possible use of the system.

• Support in one or more of the areas listed above • Plan, design and optimize advertising campaigns and newsletters • Create content elements • Develop marketing strategies for various brands • Analyze and report on advertising campaigns