• You act as the main point of contact for key customers defined as BoB, with the goal of ensuring customer satisfaction and retention. • You provide recommendations to customers and are responsible for implementing them. • To evaluate and further develop product and business development (BD), you regularly collect customer feedback on product requirements and forward it to the Head of Customer Success for assessment. • You are responsible for regularly monitoring and reporting BoB metrics and identifying opportunities for customer success stories and online reviews. • You stay up to date on our global product goals, ongoing operational plans, and new releases, building a deep level of knowledge that you use to advise customers and implement the best possible use of the system.

• Support in one or more of the areas listed above • Plan, design and optimize advertising campaigns and newsletters • Create content elements • Develop marketing strategies for various brands • Analyze and report on advertising campaigns

• Lead client communication with clarity, confidence, and strategic insight — you are the face of our retention strategy for each account. • Develop creative, non-basic campaign concepts that align with each brand's voice, goals, and customer journey — ideation is as critical as execution. • Guide your team of designers and collaborate with copywriters to produce error-free, on-brand, conversion-driven content. • Own retention performance — build and manage advanced email and SMS flows, campaign calendars, and data-backed optimizations. • Conduct ongoing account audits to identify segmentation, automation, and A/B testing opportunities. • Translate metrics (CTR, CVR, RPR, LTV) into actionable, digestible client insights that drive decision-making. • Proactively manage timelines, resources, and internal collaboration — you never drop a deadline. • Ensure consistent QA and brand alignment across all creative assets — from email layout to SMS tone. • Stay ahead of industry trends and continually bring fresh, innovative campaign ideas to your team and clients.

Shopify Developer (Remote – US Time Zones) We are a specialized development agency working exclusively with high-growth eCommerce brands doing 8–9 figures in annual revenue. Our clients don't tolerate mediocrity, and neither do we. We are hiring a Shopify Plus Developer who can own deliverables end to end, communicate fluently with clients and teams, and perform under real agency pressure. This is not an entry-level role, and it is not for developers who need hand-holding, disappear after applying, or overstate their experience on a resume. If you can't check every box below, please don't apply. Our Hiring Process Is Thorough — By Design We verify every candidate before extending any offer. This includes: - Identity verification — you will be required to confirm your identity with a valid government-issued ID at the offer stage - LinkedIn profile verification — your profile must be active, consistent with your CV, and reflect real tenure at the companies you list - Reference checks — we might contact at least one past client or employer directly. References must be reachable and specific about your work If any part of this makes you uncomfortable, this role is not for you. We do this to protect our clients, our team, and the candidates who represent themselves honestly. What You Must Be Able to Do - Build and customize Shopify Plus 2.0 themes from scratch — not just edit existing ones - Translate Figma designs into pixel-perfect, high-performing storefronts - Explain your technical decisions clearly to clients and project managers in plain English - Manage code via GitHub in a multi-developer agency environment - Work US time zones (EST–PST) with fast, consistent communication across Slack, Gmail, and ClickUp Core Technical Responsibilities - Code Shopify Plus 2.0 Liquid themes from scratch and using the Dawn base theme - Translate Figma designs into pixel-perfect Shopify Plus templates - Build and optimize landing pages from Figma files and existing templates - Optimize site speed against Google Core Web Vitals benchmarks - Configure GA4, Google Ads tracking, and GTM within Shopify and Shopify Checkout - Configure Shopify Plus admin settings: discounts, shipping rules, scripts, and functions - Customize Shopify Plus Checkout using Checkout Extensibility and Functions - Build custom collection filters using Tags, Metafields, and Metaobjects - Implement and configure advanced Shopify apps (ReBuy, Yotpo, SYWM, etc.) - Build SEO-optimized page templates with correct heading structure, canonical tags, and noindex logic - Implement ADA-compliant fixes and templates based on PM direction - Stay current on Shopify Plus releases: Checkout Extensibility, Functions, Markets This Role Is Not For You If - You apply to roles without reading the full description - You've accepted interview invitations in the past and then disappeared - You've never built a Shopify Plus 2.0 theme from the ground up - You struggle to explain technical work to non-technical stakeholders in English - You inflate your resume and figure it'll sort itself out in the interview - You need someone to define every task before you can start How to Apply Attach your CV in ENGLISH to this post.