• Process and monitor daily orders, returns, and exchanges. • Coordinate and track inventory and stock transfers with warehouses and partners. • Provide timely customer service and communicate clearly with internal and external stakeholders. • Update website imagery and assist with product page updates. • Support retailer onboarding with catalogs and sales materials. • Create and adapt creative assets using Canva, Photoshop, and AI tools. • Develop basic marketing materials such as postcards, price lists, and one-sheets. • Provide administrative support to the CEO and operations team as needed.

• You act as the main point of contact for key customers defined as BoB, with the goal of ensuring customer satisfaction and retention. • You provide recommendations to customers and are responsible for implementing them. • To evaluate and further develop product and business development (BD), you regularly collect customer feedback on product requirements and forward it to the Head of Customer Success for assessment. • You are responsible for regularly monitoring and reporting BoB metrics and identifying opportunities for customer success stories and online reviews. • You stay up to date on our global product goals, ongoing operational plans, and new releases, building a deep level of knowledge that you use to advise customers and implement the best possible use of the system.

• Support in one or more of the areas listed above • Plan, design and optimize advertising campaigns and newsletters • Create content elements • Develop marketing strategies for various brands • Analyze and report on advertising campaigns

• Lead client communication with clarity, confidence, and strategic insight — you are the face of our retention strategy for each account. • Develop creative, non-basic campaign concepts that align with each brand's voice, goals, and customer journey — ideation is as critical as execution. • Guide your team of designers and collaborate with copywriters to produce error-free, on-brand, conversion-driven content. • Own retention performance — build and manage advanced email and SMS flows, campaign calendars, and data-backed optimizations. • Conduct ongoing account audits to identify segmentation, automation, and A/B testing opportunities. • Translate metrics (CTR, CVR, RPR, LTV) into actionable, digestible client insights that drive decision-making. • Proactively manage timelines, resources, and internal collaboration — you never drop a deadline. • Ensure consistent QA and brand alignment across all creative assets — from email layout to SMS tone. • Stay ahead of industry trends and continually bring fresh, innovative campaign ideas to your team and clients.